PPI Reclaiming discussion

Lucky7_3

Can you advise on my case, I am a newbie, and I cannot 'post' anything for some reason?

I wrote to HSBC, to claim back the PPI on my credit card, based on the fact that I was not given the correct information when the policy was sold to me. Whilst the HSBC [/font]are unable to locate the original application, they are saying that I must have been aware of the policy, as the policy would not have proceeded without my agreement.

Can anyone advise what I should do as the next step? Thank you.

cocker100

tiggrae wrote: »

Hi just a point regarding the Small Claim Court limits, each claim (regardless of value) is always on an N1 Claim Form, the Court Procedure is then to issue the claim and if it is defended by the Defendant then both parties are requested to complete an Allocation Questionaire - this is where you put down what 'Track' you believe your claim should follow - Small Claims, Fast or Multiple Track. Here you can put an arguement to have your claim allocated by the court to the Small Claims Court regardless of the value and most County Courts will accept this - I've had a claim of over £12k allocated to the Small Claims Court - the risk you run is if a particular judge decides it should be allocated elsewhere - then if you lose you could be liable for costs, but most judges prefer the Small Claims Court as it's cheaper for them in Adminstration / time etc.

Hi Tiggrae,

Thanks for this info. Have been concerned about this for a while as my claim is for over £11500.

cocker100

TwinsMum wrote: »

Quick question, my reclaim for PPI with First Plus is with the FO, I have received another letter saying that my case is still waiting to be signed to an advisor, and it could take 9 months (or joy of joy) anyway got a letter from First Plus yesterday and I was thinking maybe they are going to settle themselves or something but no even though interest rates have fallen slightly they are still putting my monthly premium up by £7.00 (not much I know but over the last 3 years it has risen by over £40.00.) Now every time the interest rates have risen they have increased my payment (which I understand) but why are they still putting it up when the rates have come down:mad: I know it is the same for everyone I am just hoping it is not because I am chasing them for a misold PPI anyone else had the same bit confused and not happy that the whole thing may take 9 months and I am concerned that they are taking more money off me for a reason I don't understand. Interest rates up payments up interest rates down payments down was what I thought.

Hi,

You are not alone with this. First Plus sent me a letter the other day aswell. My interest rate has also gone up by 0.3%.:mad: Phoned up to complain and got told that not just the Bank of England interest rate affects what rate you pay. Apparently there are "other factors" that also affect it. I mentioned about me reclaiming ppi and the person on the phone knew nothing about it!!!
Goes to show how bad communication is between departments.:rotfl:

tiggrae

cocker100 wrote: »

Hi,

You are not alone with this. First Plus sent me a letter the other day aswell. My interest rate has also gone up by 0.3%.:mad: Phoned up to complain and got told that not just the Bank of England interest rate affects what rate you pay. Apparently there are "other factors" that also affect it. I mentioned about me reclaiming ppi and the person on the phone knew nothing about it!!!
Goes to show how bad communication is between departments.:rotfl:

was the loan you took out on a variable rate ???

vodkafreak

Hi !
Just an update on my claim with firstplus. Received the following letter from them on Thurs;:rotfl:
" Dear mrs *******
I am sorry you have had to contact us about the payment protection policy on the above secured loan account. Thankyou for taking the time & trouble to do so.
I am looking into your concerns & will let you have a response or update as quickly as i can but no later than 27 NOVEMBER 2007!!? In the meantime if you need to speak to me please call on ********"
This has been signed by a different "complaints executive"
The letter is dated 8th Jan 2008!:rolleyes:
This is more or less the same as the first letter i received from them back in October! Just goes to show that they are sending out automatic responses & so many of them that they haven't got time to check the information is correct! I really can't be bothered to reply to them, so will fill out the FOS complaint form tonight & send it off Monday!( with a "courtesy" copy to firstplus, of course).
One quick question! I am under the impression that firstplus was under FOS jurisdiction at the time of my loan (signed application Feb 2004) as they were the ones who suggested i refer my complaint to FOS, but Tiggrae ( i think )suggests they weren't pre 2005. Does anyone know the correct date?
Doesn't really matter i suppose, as if they weren't then FOS will let me know! (then i'll have to take the court route!).

cocker100

tiggrae wrote: »

was the loan you took out on a variable rate ???

Yes it was. First Plus dont do fixed rate loans. ( Or at least they never did when we took the loan out in August 2005.) Like Twinsmum said, every time the Bank of England raised the interest rate, they put ours up straight away. Now that the interest rate has settled down they still are putting our rate up. They have never lowered it during our loan agreement! Our interest rate has gone up nearly 2% since we took the loan out, meaning our monthly payments have increased by nearly £90!

tiggrae

vodkafreak wrote: »

Hi !
Just an update on my claim with firstplus. Received the following letter from them on Thurs;:rotfl:
" Dear mrs *******
I am sorry you have had to contact us about the payment protection policy on the above secured loan account. Thankyou for taking the time & trouble to do so.
I am looking into your concerns & will let you have a response or update as quickly as i can but no later than 27 NOVEMBER 2007!!? In the meantime if you need to speak to me please call on ********"
This has been signed by a different "complaints executive"
The letter is dated 8th Jan 2008!:rolleyes:
This is more or less the same as the first letter i received from them back in October! Just goes to show that they are sending out automatic responses & so many of them that they haven't got time to check the information is correct! I really can't be bothered to reply to them, so will fill out the FOS complaint form tonight & send it off Monday!( with a "courtesy" copy to firstplus, of course).
One quick question! I am under the impression that firstplus was under FOS jurisdiction at the time of my loan (signed application Feb 2004) as they were the ones who suggested i refer my complaint to FOS, but Tiggrae ( i think )suggests they weren't pre 2005. Does anyone know the correct date?
Doesn't really matter i suppose, as if they weren't then FOS will let me know! (then i'll have to take the court route!).

On receipt of any complaint all finance companies are obliged to inform you of your right to take your complaint to the FOS if they are not able to complete the investigation of your complaint within 8 weeks - at this point if they didn't come under the FOS jurisdiction at the time you were sold your policy it is only the fact they haven't completed their investigation you can complain about - NOT the mis selling.

In respect to the date, some finance companies signed up volutarily to FOS jurisdiction during 2004, the remainder were made compulsory on 15th January 2005, to check your policy providers date of jurisdiction just ring the FOS and ask them - they're very helpful

tiggrae

cocker100 wrote: »

Yes it was. First Plus dont do fixed rate loans. ( Or at least they never did when we took the loan out in August 2005.) Like Twinsmum said, every time the Bank of England raised the interest rate, they put ours up straight away. Now that the interest rate has settled down they still are putting our rate up. They have never lowered it during our loan agreement! Our interest rate has gone up nearly 2% since we took the loan out, meaning our monthly payments have increased by nearly £90!

Hi there, sorry then not my area of expertise, however, I think one of the other forums on here may deal with loans / interest rates etc etc - you might want to take a look see if there is anything on there that could help stop these interest rate rise.

m.colak

cocker100 wrote: »

Yes it was. First Plus dont do fixed rate loans. ( Or at least they never did when we took the loan out in August 2005.) Like Twinsmum said, every time the Bank of England raised the interest rate, they put ours up straight away. Now that the interest rate has settled down they still are putting our rate up. They have never lowered it during our loan agreement! Our interest rate has gone up nearly 2% since we took the loan out, meaning our monthly payments have increased by nearly £90!

My advise would be to look at the original wording on the signed contract. Its sounds like a tracker (but not a tracker) if the wording states that the interest rate is based on the bank of england base rate then you have cause for mis selling. The wording directly states the interest rate is directly in proportion to the base rate and if the change isn't matched then the policy is not being managed correctly. Hope this helps.

tiggrae

customdaddy wrote: »

Hi, Can anyone tell me if you can claim your ppi back of catalogues please

yes you can