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Francis65 wrote: »
I went to a cash point and it told me that the rate would be 1.21,
eDicky wrote: »
When the ATM shows you a rate, it is trying to catch you out with DCC (Dynamic Currency Conversion) to make extra money for its operator, and plenty of people fall for it.
At that point it is also giving you two options; to accept that rate by selecting "Conversion", or reject it by selecting "Without Conversion", in which case it will take euros or whatever is the local currency and your card provider does the conversion. In the case of the Creation Everyday card that will be at the MasterCard rate.
Unfortunately it sounds like Creation CS are completely devoid of knowledge and training, to be so clueless - at least you knew that there was something wrong with the rates. . .
NiftyDigits wrote: »
To be fair, we don't know how the Creation call centre tried to explain that it was that it was not they who levied the charge.
Perhaps the customer simply did not understand the explanation. DCC is clearly explained on the website.
roscoecat wrote: »
Despite the card claiming not to have any charges for use abroad (see their website FAQ), I'm being charged something called "foreign fee savings" for each of my transactions which amounts to the 2.99% foreign conversion charges.
amfield wrote: »
Hi, I've just returned from a trip to the US and checked my Creation statements; they are the most confusing ever!
Top section has 'Foreign Fee Savings' as negative numbers, but no total of savings.
Bottom section has transactions listed with poor rates (not MasterCard rates) and 'inc conversion fee of 2.99%') against each transaction - so it looks like you are being charged 2.99%.
The total at the end of the statement is the total AFTER refunds are applied (this is not clear as the total before adjustments is not shown) - so the 'foreign fee' is the same thing as the 'conversion fee' and they cancel out.
This took me 1/2 hr and manual checking in Excel to check I hadn't been swindled by false advertising!
Feedback to Creation - the product is fine, need to work on making statements clearer; just using the MC rate and not adding/subtracting a fee would be much clearer!
zagfles wrote: »
This would imply that they charge then refund the charge, which seems completely pointless unless the refund is just a temporary thing which they might remove at some stage in the future?
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