MSE News: The new king of spending abroad -the free Travelex Supercard launches today

Former_MSE_Paloma

The Supercard has unbeatable rates in every country, no ATM fee, no interest, no credit check and lets you earn rewards...

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The new king of spending abroad - the free Travelex Supercard launches today




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dekkard

App can't verify my email. I'm not the only one having this problem.

dekkard

Finally got it to verify my email, then got this message:

"We’re currently working our way through long lists to get Supercards out to as many people as possible. Unfortunately this means that we aren’t able to get a card to you right now, but we will keep in touch about Supercard and to let you know when cards come available."

Agutka

Painful, painful, painful. Every stage of registration has a problem. Still not finished.

mhuk01

'Error updating registration'... can't get it to register

fiftyg

I have been living here for a year, I am definitely on the electoral roll as I just voted! Shame...

Porcupine

Reading the T&C, it's full of things that make me want to run away fast:

Supercard.io wrote:

3.6 You remain responsible for any fees, transactions, use or misuse of the Supercard requested by You.

So I'm responsible for fraud? Or just misuse caused by me?

5.2 We will be entitled to assume that a payment transaction has been initiated and authorised by You where either:

5.2.1 the magnetic strip on the Supercard was swiped by the retailer or the Supercard was inserted into a chip & PIN device;
5.2.2 the Supercard PIN was entered or a sales slip was signed; or
5.2.3 relevant information was supplied to the retailer that allows them to process the transaction, for example providing the retailer with the 3-digit security code on the back of Your Supercard in the case of an internet or other non-face-to-face transaction.

So someone steals my magstripe info and signs a slip Mr M. Mouse and I'm liable?

12.1 If You lose Your Supercard or it is stolen or damaged please notify Us immediately by calling Us on UK: 02035030945 or International (+44) 08435065244 in accordance with Condition 15 of this Agreement. You will be asked to provide Your 9 Digit Account number and other information to verify that You are the authorised cardholder. Following satisfactory completion of the verification process, We will then immediately block any lost or stolen Supercard to prevent unauthorised use and cancel any damaged Supercard to prevent further use.
12.3 If We believe You have acted fraudulently, or if We believe You have intentionally or with gross negligence failed to keep Your Supercard or its details safe at all times, We will hold You liable for all transactions and any associated fees.
12.4 Other than in the exceptions stated in Condition 12.3, We will limit Your liability to £50 for any unauthorised transactions, where You have notified Us in accordance with Condition 12.1.

So I get mugged while abroad, and I'm liable for all transactions until such time as I wake up in hospital and manage to call a UK number (that I won't remember) and quote my 9 digit account number (that I won't remember)? Or will this backdate, so £50 in total?

15.4 If, having exhausted Our complaints procedure and You remain unhappy, You may escalate your complaint to the Financial Services Commission, PO Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar. Tel +350 200 40283, Fax +350 200 40282, e-mail: [email protected], web: https://www.fsc.gi.

So if I have a problem I have no recourse to the UK FOS, I have to rely on the regulator in Gibraltar?

Essentially by having this card you no longer have Section 75 (etc) protection because your card company is just paying a debit to Supercard, and then you're relying on the flimsier protection of Supercard. It's a licence for Supercard to take out money from your credit card with much less protection than you'd normally get when travelling abroad.

photome

I have a clarity, not sure wether to try and get this or not, it seems like a lot of effort to save a few pounds

just had a go and cant even get on the website to start the registration

PeacefulWaters

Porcupine wrote: »

So I'm responsible for fraud? Or just misuse caused by me?

I read it as misuse.

So someone steals my magstripe info and signs a slip Mr M. Mouse and I'm liable?

12.3 suggests not.

So I get mugged while abroad, and I'm liable for all transactions until such time as I wake up in hospital and manage to call a UK number (that I won't remember) and quote my 9 digit account number (that I won't remember)? Or will this backdate, so £50 in total?

12.3 suggests you are not liable.

So if I have a problem I have no recourse to the UK FOS, I have to rely on the regulator in Gibraltar?

Yup.

Essentially by having this card you no longer have Section 75 (etc) protection because your card company is just paying a debit to Supercard, and then you're relying on the flimsier protection of Supercard. It's a licence for Supercard to take out money from your credit card with much less protection than you'd normally get when travelling abroad.

It supports the case for sticking with a specific UK card.

eDicky

Porcupine wrote: »

So if I have a problem I have no recourse to the UK FOS, I have to rely on the regulator in Gibraltar?

Their card issuing partner, IDT Financial Services, is based in Gibraltar and is a pretty sloppy outfit from my experience. I've never heard of the other partner, Tuxedo Money Plus Limited...

dadrock

I have a Clarity card. Think I'll pass on this pilot scheme until its well tested. Couldnt jeopardise the annual holiday this summer for a few pounds saving. Hope it works and if it does I'll use it next year.