SSE broadband feedback

myxbox

Hi , am thinking of moving to SSE , how do people find the speeds at peak times on adsl and fibre, do they slow down much ? , as they state on their website

"Your broadband speed may also vary at different times of the day."

many thanks

catz77

I've tried to get SSE to expand on its traffic management scheme as it may impact on me without success. The one and only time the phone line has been answered and the advisor did not understand what traffic management was and then denied SSE used it.
The SSE website confirms traffic is managed so I emailed my query and two weeks later I was advised to contact my local road agencies as SSE did not deal with traffic!
I'm currently with BT who are pushing the fact they do not manage traffic and have offered to cut my current broadband fee from £16 a month to £4.80 landline charges remaining as normal. BT has now written to me saying as SSE have requested my phone line after it is moved they will put me on £30 a month broadband. I have complained about this, even asking for my broadband to be cancelled if necessary, but was firmly told this was fully explained in the small print and it will happen. Thieving BT.

catz77

ploddingon wrote: »

Anyone know if you have to use their router for the broadband service to work?

I've read elsewhere that you can use any router and this is recommended as the provided router is claimed to be substandard.

dtb2579

Router seems fine to me and sends out a signal further than the top of the range Virginmedia one I used to have and doesn't take up so much space. Think it's the same router Plusnet use. Speed has been fine for playing on demand services from my freesat box and Now tv. Anyone who wants to see a picture of the router and read reviews Amazon sell it for £35.99 http://www.amazon.co.uk/Technicolour-TG582n-Port-Wireless-Router/dp/B005ELFTH4

Ian_Murray

FANTASTIC! - I now have SSE super fast broadband running a week after they installed a new phone line. They did all the work switching me from old provider, Two engineer visits ALL FREE - two years broadband ALL FREE - UK support line that is great, well maybe hanging on for a while listening to a robot, but they do answer and are very very helpful.

I recommend SEE BROADBAND to anyone - and I am usually a complainer about poor service.

Ian

dandare1980

Gingerycat wrote: »

I applied for 'phone and broadband over two months ago, providing a MAC on the online form. Despite numerous call to them and various promises they have still not provided broadband. The contract they sent, dated 5th May 2015, quoted a price almost treble the amount advertised. A telephone call elicited a promise that the price would be as advertised but no other contract was sent out. On 12th June I tried to find out what the delay was but their call taker told me that he was just filling in, didn't know anything, and promised a call back the next day. It didn't happen. On 18th June I had an answerphone response stating they were waiting for a MAC. When I pointed out that this had been provided they stated that from mid-night that day the rules were changing and a MAC was no longer needed. They finally promised that engineers would call today to fit a modem. We had to cancel various appointments to be in for them but they simply failed to arrive. Nobody bothered to call to say they were not coming. When I telephoned to complain the call taker told me my application had been rejected but couldn't tell me why. He then asked if I'd like to reapply.
On the positive side the staff, generally, are very polite. They are just completely and utterly incapable of providing the service I applied for. I have now given up on SSE and have to find another provider and go through it all again. Avoid SSE. Do not even consider them unless you want ulcers and raised blood pressure.

I sadly seem to be in the same position as Gingerycat.

I signed up for their talk weekend (14) & SSE Everyday Broadband (D411) package on 6th May 2015.

Although my telephone service has been successfully transferred, the broadband part of the order has not progressed and I have had no communications to advise me of its status, despite numerous emails.

I supplied a MAC code on 12th May, but due to the time that has elapsed I believe this code has expired (I was advised that this would happen within 25 days).

Not at all happy, guess the deal was too good to be true and they are now oversubscribed.

My last provider was BT, so I'm currently paying £32.38 for the broadband alone. The only flip side is that for some reason SSE have not taken a penny of the £12 a month since my phone line switched.

Will try to speak to them by phone tomorrow to find out what is going on. Best speak to BT and request another MAC too.

Is anyone else having trouble?

EDIT: Just read this, could this be part of the problem?

"Under rules introduced in June 2015 consumers who switch broadband provider no longer require a MAC code. Instead, Ofcom's revamped code of practice transfers responsibility for managing a switch to the provider to whom the customer is switching."

w50nky

It does take around a further 2 weeks to switch your broadband. May take a little longer now you no longer need your MAC code. Would still recommend calling to enquire to get a likely date though.
My MAC expired and it caused me problems as BT system logged my switching from the date of my second MAC request, this was outside my 14 day cancellation period! Sorted now though.

I switched after you so can not see them oversubscribed, hang on in there!

BillP

Blimey! 7 weeks to switch from BT to SSE?!

Applied 6th June. Contract arrived 12th June,
Phone switched on 1st July (I think. No word from SSE, but BT sent a letter about this. So I have to assume my phone is now on SSE.)
Broadband due to switch on 20th July. (Again, heard this from BT. No word from SSE.)

Seven weeks? Come on SSE, you'll have to do better than this.

Themole1709

Poor customer service experience for me.

I moved into a new build house just over a month ago. Ordered the SSE broadband/line rental deal straight away but had to wait until today for an engineer to install a phone line & broadband. Received a text quick enough saying an engineer will call between 8am - 1pm and that if I were to miss the appointment I may be charged £108. (Maybe not the friendliest of initial communications!)

Anywho... A month seemed a long time but the price seemed good enough so booked half a days holiday and sat in this morning with nothing but Jeremy Kyle on TV. Having not heard a peep at 1.30 I decided to call it a day (or half day) and head to work.

I gave them a call as soon as I got in and (after a lengthy wait) the first lady I spoke to put me on hold for a few minutes more and then politely said she had no idea what was going on with my account and that she'd give me a call back in 5 mins.

3 hours later.... Again, not a peep. So I give them another call. This time another lady (Alison) worked out what the problem was straight away (hooray) and said they'd had to cancel my order a while a go as they couldn't fit the broadband and Phone line together on this day. I asked why I had not been told and she didn't know.
She informed me that a new order had been raised. I asked when and by whom? She said straight after my first phone call and that an engineer would be on his way round in a couple of weeks time - I should receive a text. I'm away for the last couple of weeks in July so can't make this and I'm loathed to take any more holiday (of which I have little left).

By this point I'm rather annoyed and whilst sat on hold for a little longer while she looks for dates in August I worked out how much my wasted half day holiday and calls has already cost me (I'm an accountant and have nothing better to do other than to play with my calculator). It works out at over a years worth of broadband so I say I want to cancel. "You want to CANCEL the WHOLE order" she says. "Yes" I say. "Oh, OK then" she says. And that was it. Phone call over.

It's a good deal on the face of it but in my experience it's cheap for a reason. I've got to sort out gas and electric supply next and I'm already 1 supplier down as I won't be using SSE.

Laurensalive

I have had SSE broadband and phone for 6 weeks now. Speed is about 8. This is a good speed, as I was only getting 3.5m with my previous provider.
Switch over ok. I had to wait for Openreach to do the switch. Well as usual Openreach and a delay in connection date. I will say SSE customer service were good and not very happy with Openreach. As I wanted to keep my previous phone number this caused a delay. Plus being bumped down the list by Openreach. SSE manager did complain to them and I was connected three weeks after phone line was live to SSE.
However due to the delay in connecting to Broadband, SSE send myself a Mobile WI-FI hot spot device. This was posted out to myself quickly. I did use it to check email, searching.
I am totally happy with SSE broadband and phone. My land line is clearer.