Just my look - good!

Jgreen

:(I never received my order and when I complained they told me it had been posted to me and I should go around all my neighbours to see if they had my order, or ask the people I live with to see if they had it (I live alone). They have never offered me a refund or a replacement.

fleshandbone

LDCole wrote: »

I have to defend...

I have used this website on numerous occasions and have always had prompt delivery. On the one instance that I did not receive my order it was dealt with immediately and a replacement order dispatched.

Clearly you work for them.

kwikbreaks

Maybe all the new posters do but some just got the sack...

RuthB23

I cannot stress enough just how BAD this company is!!!!
I purchased a hairdryer off them in January and since then have had 2 replacements sent out because each one was faulty!!!
My 3rd hairdryer was the final straw and I requested a refund for this but was denied!!!
THIS COMPANY BREACHES CONSUMER RIGHTS AND DO NOT AUTHORISE REFUNDS FOR ANY FAULTY GOODS!
NEVER BUY FROM THESE, I AM DISGRACED AT THE TREATMENT I HAVE RECEIVED AND AM NOW PURSUING A REFUND VIA MY BANK!!!!!
THIS IS A TERRIBLE COMPANY WITH ZERO CUSTOMER SERVICE!!!!!

[Deleted User]

Did they sell you all those exclamation marks?

peter_the_piper

Why only newbies signing up just to slag off a company? The competition perhaps?

PollyBag

I had searched for Dr Hauschka Rose Light Day Cream and was happy was I saw the Justmylook price and proceeded to register and order. I noticed on my order however that Quince cream had been selected. On the website there was no way of amending my order so I e-mailed them to change and understood there would be an additional payment. They operate Mon-Fri 8.30am-5pm. I received an e-mail today (Monday) at 11.56am saying sorry too late your order's been dispatched. They charge postage for returns. I have e-mailed them back to let them know I think this is utterly unacceptable as I did everything in my power to notify them of the change. I will let you know their response however I will certainly never use them again.

PollyBag

I have eventually managed to speak to someone at Justmylook (Katrina, won't give surname) who explained that amendment to an order does not mean you can change your order it means that various discounts etc can be applied. I find this very misleading. Katrina would not budge on reimbursing me for postage as I now have to return the item. There was no concern that the item I clicked on changed to an item I did not want. When I asked to speak to her manager "he" was not in the office and I was not given his name. I'm utterly disgusted. I suppose it's my own fault for believing the excellent price of a quality product.

Pollycat

Pollybag
Did you check out reviews of this company before you ordered?
I notice you've recently left a review on trustpilot.
When I Google this company, this thread on MSE is the 3rd one down and the latest posts certainly wouldn't encourage me to order from them - regardless of the price.

Bee_reina

"PLEASE PEOPLE SAVE YOURSELF FROM DISAPPOINTMENT, DO NOT SHOP from justmylook.co.uk

I honestly would not advice anyone to purchase any product from justmylook.co.uk.

I ordered the L.A girl foundation on the 28th of March, 2018 from justmylook and received an email that it had been dispatched that same day. I expected to receive my order on a Friday, March 30, as they stated it would be delivered in 2 days as I had intentions of filming a product review for my youtube channel. However, the product got delivered on Saturday contrary to what they stated.

Secondly, it was bad enough that the product was delivered late but what made it worse was that they sent me the wrong products. I ordered the L.A girl pro matte in color medium beige but what I received was a color beige which was nothing close to my skin tone.

I was mortified by this and felt really disappointed. I first had to deal with the fact that the product was delivered late and let my viewers down who were expecting a review video and now they sent me a totally different shade from what I ordered.

I honestly believe that this was not just a so-called “sincere mistake”, I later gathered that justmylook are horrible retailers who are out to put their unfortunate customers out of pocket. They often consciously send their innocent customers the wrong products and then manipulate the whole situation to their advantage. I felt so bad that I had not read their genuine customer reviews on other reviews sites before I ordered from them. They also post fake reviews claiming they give great services.

I have now sent it back to them and was expecting the right product sent to me. However, they have ignored my messages and have refused to send me the right item even after I have sent their wrong product back to them. This is what they often do to their customers and then manipulate the whole situation to their advantage. They first send you the wrong product and then issue an erroneous request for you to send it back to them under the so-called pretext that it was a “sincere mistake” and then after you send it back to them they ignore your emails and put you out of pocket. Justmylook are irresponsible and unprofessional manipulative retailers who are out to put their unfortunate customers out of pocket.

They are dishonest business individuals and I am of the opinion that they should not be allowed to continue trading. Their customer service is poor and highly condescending.

This was my first time shopping with justmylook, I had a horrendous experience and will never shop here again. There are numerous stores offering better services.

PLEASE PEOPLE SAVE YOURSELF FROM DISAPPOINTMENT, DO NOT SHOP from justmylook.co.uk