Carphone Warehouse Refuse to accept Online Orders?!?

gussie

Steve_xx wrote: »

... Was it a TMobile contract you were trying for? ...

No it was an O2 deal.

Really hacked off - I'm giving up with CPW and pay monthly!

I'm a light user and will now go to an ASDA PAYG Sim.

At least I wont have to bother with chequebacks, I did fire off an email rant to Mr Dunstone - his various email addresses can be easily found.

I don't care if the network provider has made the decision here or not - the fact that I had to go through two credit checks in as many days probably did me in!

I don't own a cent to anyone and own my own house - so F**k 'em !!

No way am I paying Equifax etc a penny to figure this out as suggested by CPW!

System

If it was O2, Carphone Warehouse are the service providers!

amizaki

I havn't good experience with CPW either. 1st of all, 2 years ago when i went to CPW for a O2 contract, they declined me. after 6 months when i checked my credit report from equifax, i found they searched for all mobile company o2, orange, virgin, vodafone, three. though i just asked for o2.

later when i applied for a three contract, they also declined me telling that three network declined me. but funny thing, i already got two 3 contract phone. then why they will declined me ? i emailed them. they asked me to call the customer service. then i called the customer serverice 0845 number. After 35 mins on waiting, i cut my line.

& about quidco & CPW ? i used my quidco account to claim cashback for my 2 colleague. & they declined both of them. though i friend already got same company o2 contract & next day he went to o2 store & got a new contract. Other colleague never got declined decision in his life. he got all platinum, gold, mortgage... heavy credit history. & they declined him. & CPW told what ? network declined him...that was not their decision...my personal opinion, CPW doesn't want to pay extra money for quidco cash back...thats why they normaly declined.

Jazzyjeff_2

amizaki wrote: »

later when i applied for a three contract, they also declined me telling that three network declined me. but funny thing, i already got two 3 contract phone. then why they will declined me ? i emailed them. they asked me to call the customer service. then i called the customer serverice 0845 number. After 35 mins on waiting, i cut my line.

.

Three only like you to have 2 contracts max so any more and they are highly likely to reject you, so not that surprising really!

henryb_2

gussie wrote: »

I don't own a cent to anyone and own my own house - so F**k 'em !!

Counter-intuitive it may be, but the fact that you are sensible with your money gives you a poor credit score.

- HB (I ordered 2 Orange PAYG Nokia 6080s from CPW yesterday - £25 each with £5 Quidco on each. Currently Quidco is showing the £10 as 'tracked', so I'm monitoring it closely...)

Steve_xx

Heng_Leng wrote: »

If it was O2, Carphone Warehouse are the service providers!

Yes, but they're still in cahoots with 02 and they no doubt use their credit checking facility.

Steve_xx

amizaki wrote: »

& about quidco & CPW ? i used my quidco account to claim cashback for my 2 colleague. & they declined both of them. though i friend already got same company o2 contract & next day he went to o2 store & got a new contract. Other colleague never got declined decision in his life. he got all platinum, gold, mortgage... heavy credit history. & they declined him. & CPW told what ? network declined him...that was not their decision...my personal opinion, CPW doesn't want to pay extra money for quidco cash back...thats why they normaly declined.

I think it is not possible to use your Quidco account for someone else. The contracts you proposed to take out would have had to be in your own name.

ABH761

I placed my order again with quidco and I recieved this email from them in just 30 minutes! Such a shame...they think we're Nuts!! Network Problem! Some one should call them and realy tell them smthing!

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Thank you for ordering with Carphone Warehouse Online.

Unfortunately we haven't been able to process your order as the network you applied for has declined your request for a mobile phone account.

Please note that this decision was made by the network and not by The Carphone Warehouse.

What can I do now?
Choose Another Network
Sometimes by choosing another network your request will be accepted. Try a new network by clicking on the link below:

www.carphonewarehouse.com/paymonthly
Choose a Pay As You Go Phone
You don't need network approval on a pay as you go phone. Check out our huge range of phones by clicking on the link below:

www.carphonewarehouse.com/prepay
Discuss your options with our expert sales consultants
Please call us free on 0808 100 9250 (Mon-Fri 8am - 8pm, Sat 9am - 6pm, Sun 11am, 5pm)

Why did the Network Decline my request?

To investigate how the network reached their decision, you can obtain your credit file by calling Equifax on 08700 100 583
Regards

Carphone Warehouse Online
www.carphonewarehouse.com

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gussie

An update.

Despite phoning and filling in an online form to cancel the first order AND being told it had been cancelled the phone still turned up yesterday - I refused delivery. Any payments with respect to this order, taken from my CC or bank account will be challenged by me and my local trading standards office.

I now have urchased elswehere. After many years with CPW - it only took the following actions by their staff to make me realise that they are not fit to conduct business ...

1. Take a perfectly executed online order - do nothing and wait for the customer to call and then lie to them in order to get them to resubmit any order details to invalidate the Ts&Cs of the Quidco cashback

2. Cutting me off in mid sentence when I'm trying to explain all this to member of their staff who denies everything.

3. The deceitfulness their staff in denying any knowledge of Quidco's cashback sheme.

I've now had a reply from my emails to the CPW hierarchy - but it's all too late.

Life's too short for this sort of hassle.

I hope some good will come of this thread by warning folks of the underhand tactics employed by CPW.

Han_naH

I too suffered transaction decline, and they then processed it over the phone. Except I told the rep it was thru Quidco and IO wished to maintain the order ref. - he said it would keep the same transaction number and receive the same cashback. Complete lies, of course - I lost the cashback.

But then CPW is a dirty company it's fair to say. And most of their staff are children, not just in the shops but over the phone.

Please everyone contact Quidco to ensure CPw are kicked off.