Limousine overcharged me on my wedding day

chrism123_2

Hi

Just looking for some advice here. Basically I booked a limousine for my wedding day via a broker. The fee was agreed and all was fine until the limo turned up on the day requesting £50 more than the agreed fee, or he would refuse to drive the bride to the church. I felt that I had no option but to pay this on the day.

I have made a complaint to the broker firm. They contacted the limousine company and they have basically said that it is all lies, that they went above and beyond on the day and that it was our fault. The broker firm have said that it is not their problem, that they are not responsible and that I need to pursue this with the limousine company.

Is that correct? Surely the broker has some duty to ensure that the companys they refer people to can provide a half decent service, and stick with the agreed fees?

Thank you for any advice.

Chris

Marktheshark

You should have told him where to get off and book a taxi.

pinkshoes

I assume you paid this £50? Did you get a receipt?

If you did, send a letter before action (to the broker) showing the contract with the original cost, then a copy of the receipt showing you had to pay £50 extra. They will have to recover this from the limo company.

If you didn't get a receipt, them all you can do is pester the broker.

hollydays

chrism123 wrote: »

Hi

Just looking for some advice here. Basically I booked a limousine for my wedding day via a broker. The fee was agreed and all was fine until the limo turned up on the day requesting £50 more than the agreed fee, or he would refuse to drive the bride to the church. I felt that I had no option but to pay this on the day.

I have made a complaint to the broker firm. They contacted the limousine company and they have basically said that it is all lies, that they went above and beyond on the day and that it was our fault. The broker firm have said that it is not their problem, that they are not responsible and that I need to pursue this with the limousine company.


Is that correct? Surely the broker has some duty to ensure that the companys they refer people to can provide a half decent service, and stick with the agreed fees?

Thank you for any advice.

Chris

Could you explain precisely how the driver can claim it to be your fault? What exactly is he saying was your fault?

Limousine hire is notoriously linked to criminality btw.

Check with your local council if they Are registered for private hire .
The council may have an online complaints form too but I'd flag this behaviour up with them by phone first .

maninthestreet

you did have a written contract didn't you???

chrism123_2

pinkshoes wrote: »

I assume you paid this £50? Did you get a receipt?

If you did, send a letter before action (to the broker) showing the contract with the original cost, then a copy of the receipt showing you had to pay £50 extra. They will have to recover this from the limo company.

If you didn't get a receipt, them all you can do is pester the broker.

Yes it was paid but no receipt. I was waiting at the church at the time and my now wife thought I had just made a mistake.

chrism123_2

maninthestreet wrote: »

you did have a written contract didn't you???

Yes, from the limo broker.

enfield_freddy

hollydays wrote: »

Could you explain precisely how the driver can claim it to be your fault? What exactly is he saying was your fault?

Limousine hire is notoriously linked to criminality btw.

Check with your local council if they Are registered for private hire .
The council may have an online complaints form too but I'd flag this behaviour up with them by phone first .

how do you come up with that statement? , yes some (not many) have broken road laws , relating to insurance and MOTs , most are run by coach and taxi companies , so are you saying all coach and taxi firms are criminal's?

RS2000.

enfield_freddy wrote: »

how do you come up with that statement? , yes some (not many) have broken road laws , relating to insurance and MOTs , most are run by coach and taxi companies , so are you saying all coach and taxi firms are criminal's?

Are you saying there aren't any dishonest taxi companies? :rotfl:

enfield_freddy

well , one or two are honest YES!


are you saying all coach firms are dishonest?

hollydays

enfield_freddy wrote: »

how do you come up with that statement? , yes some (not many) have broken road laws , relating to insurance and MOTs , most are run by coach and taxi companies , so are you saying all coach and taxi firms are criminal's?

http://metro.co.uk/2006/12/08/limo-hire-firms-linked-to-crime-448742/

operation show at least 160 stretch limousines were checked in 15 police forces showing an offending rate of 66%. Twelve vehicles were immediately prohibited for serious defects and taken off the road, whilst a further 27 were issued with delayed prohibitions.