Received more expensive item than the one I ordered

Fosterdog

Your other option would be to tell them to cancel the whole order and give you a full refund if they are not going to offer any sort of goodwill. Then buy the card elsewhere.

Stranger00

Fosterdog wrote: »

Your other option would be to tell them to cancel the whole order and give you a full refund if they are not going to offer any sort of goodwill. Then buy the card elsewhere.

Yeah I considered that but I still have to wait until they receive this card to get the refund back, and they still have the lowest price on the my card.

InsideInsurance

Mr_Norrell wrote: »

I'm getting sick of these threads. Find some moral fibre

You're on the wrong forum if you are looking for morality rather than strict letter of the law.


As to the OP's question, ignoring the moral aspect. You have no legal obligation to inform them of their mistake however they would be entitled to its return in original condition or the rest of the payment should they spot the error at a later date. Refusal to return it or pay for it can be considered theft.

For the civil law issue the law of limitations in England and Wales would be 6 years. For the criminal law aspect its beyond my detailed knowledge, I know there is a 6 month limit from when the complaint arose in the magistrate court but dont know how they deal with very late arising complaint

[Deleted User]

Stranger00 wrote: »

Gave them a call. They were p i s s e d off that I didn't call on the same day. They didn't agree to send my original order before they receive this one. They arranged a collection for tomorrow (via a non-premium 2-3 days service) that can happen between 8am and 7pm, agreed to refund my delivery cost, and told me that they will send the item I originally ordered once they receive and process this card, which can take up to 2 working days. Also, if I want that to get to me quickly, I still need to pay for premium delivery, otherwise it will be shipped via a 3-5 working days service.

I asked for a partial refund or a gift certificate for my good will, they laughed it off and said their "manager" won't approve. So not only I'm not getting my original item until at least early next week, I'm not even given a discount or anything for this inconvenience. So much for karma and good will.

I totally regret calling.

Did warn you and bet it a nice card that would last 6 years or more... i would of paid up the diffrent if they wrote to me and say yeh i repay you 50 quid a month.. but as you said they werent happy and bet they would never know who have got it if you didnt ring them. if they did i would like to know how they can prove it if the invoice says the card you wanted, and not the expensive one.

r2015

Also it is paid, not payed.

Jim_Jupiter

Stranger00 wrote: »

Gave them a call. They were p i s s e d off that I didn't call on the same day. They didn't agree to send my original order before they receive this one. They arranged a collection for tomorrow (via a non-premium 2-3 days service) that can happen between 8am and 7pm, agreed to refund my delivery cost, and told me that they will send the item I originally ordered once they receive and process this card, which can take up to 2 working days. Also, if I want that to get to me quickly, I still need to pay for premium delivery, otherwise it will be shipped via a 3-5 working days service.

I asked for a partial refund or a gift certificate for my good will, they laughed it off and said their "manager" won't approve. So not only I'm not getting my original item until at least early next week, I'm not even given a discount or anything for this inconvenience. So much for karma and good will.

I totally regret calling.

You shouldn't have rolled over and gave in to their demands considering you held all the chips.

For a start an 11 hour window for a courier is unreasonable and I'd have refused to deal with that.

mattyprice4004

I'd have been rejecting that solution, and would have told them to sling their hook if they wouldn't even send out the correct card first.

People should be rewarded for coming forward with stuff like that, not punished. Does the retailers name rhyme with 'scam'?

NotRichAtAll

Stranger00 wrote: »

Gave them a call. They were p i s s e d off that I didn't call on the same day. They didn't agree to send my original order before they receive this one. They arranged a collection for tomorrow (via a non-premium 2-3 days service) that can happen between 8am and 7pm, agreed to refund my delivery cost, and told me that they will send the item I originally ordered once they receive and process this card, which can take up to 2 working days. Also, if I want that to get to me quickly, I still need to pay for premium delivery, otherwise it will be shipped via a 3-5 working days service.

I asked for a partial refund or a gift certificate for my good will, they laughed it off and said their "manager" won't approve. So not only I'm not getting my original item until at least early next week, I'm not even given a discount or anything for this inconvenience. So much for karma and good will.

I totally regret calling.

personaly i think you should of kept your gob shut and enjoyed your new card. sometimes the right thing to do is not always the right thing
you had the upper hand and you let them walk all over you, now your gonna have to wait till they are ready to deal with your order. You really need to hope the card gets back to them in 1 bit

molerat

mattyprice4004 wrote: »

I'd have been rejecting that solution, and would have told them to sling their hook if they wouldn't even send out the correct card first.

People should be rewarded for coming forward with stuff like that, not punished. Does the retailers name rhyme with 'scam'?

scam or scaria would be my guess, !!!! all decent customer service between them

dunroving

Name and shame - who was the company?

Sorry they are being d*cks about it but personally I'd rather have a clear conscience.

Think I'd probably have asked to speak with a supervisor, too though. Often the twerp at the end of the phone is a minimum-wage trainee who couldn't find the end of his goober if it had a flashing red light on it.

Did you get the name of the person on the phone? That's always the first thing I ask, and then I repeat it just to make sure (and to make sure they know I'm making sure).

Some companies couldn't give a rat's a** and the karma is they usually go under sooner or later.