Do not buy from gogroopie

Floorwalker

Thank you Lincroft. I eventually accepted a replacement but had the identical laptop with all the same faults sent back to me. What do I do now?????????

semboy

I recently paid for an item from Gogroopie, after waiting the fourteen days delivery period the item never arrived. I raised a complaint and sent numerous emails to them. They haven't returned my email nor dealt with my complaint, strangely when i went into my account history they have removed the item i bought from my list. so i can't raise a complaint through my account with them.
I have now raised a complaint with Pay Pal, hopefully they'll get on the case. My advice would be never buy from this company, advice i will be taking from myself.::(

Lezah_boyce

Hi Tina Diva, I've also had an issue with go groopie. The merchant hasn't replied to any of my emails about the faulty goods I purchased and go groopie say its not their issue! I've submitted a request to resolver on MSE to add go groopie to their list of companies so they can deal with issues on consumers behalf. Like you I don't know what else to do. I'm furious!

Billy_the_wizz

Bought an item at £49:99. November 7th. needed for Christmas present.
Despite many emails "where is it" nothing. to date have written 3 times for either the goods or a refund.
No sensible response. One confusing email telling me "my voucher had expired"
What the XXXX how does that form a sensible response?
Still our £49:99. and very angry and frustrated with them.
KEEP WELL AWAY if it looks a good deal - FORGET IT. They treat promises like pie crusts, easily broken!

carh

I too have an issue with Go Groopie,:o I have contacted them almost daily by contact page, the only access you have to their company. Their "phone number " 0203474 0107 is nothing more than a recorded message, you cannot even talk to anyone or leave a message.:eek: It has been 6 weeks since they took my payment and I got replies saying that I "had to wait for the merchant to reply" (Vida Beauty" who clearly are either made up or have no intention of ever supplying goods). I have tried Resolver who just told me to contact the company(yeh, done that!! NO result) so very unhelpful. I tried to email Watchdog but it's a general inbox so no personal help. I have posted my feelings on Facebook and Trustpilot and twitter to try and get some response. I am wasting my time. Someone said Small Claims court but how easy is this if they are not local? It seems as if the so-called Long Distance Selling Regulations are there but there is NO back up for the consumer to do anything. You can quote this law all you like but without some legal representation, the companies just laugh in your face whilst keeping the money. Any other advice welcomed:( Oh yes, I also forgot to say ...Go Groopie has DELETED my original voucher online on my account so when trying to contact them, there is no way to even send an email now as you can only proceed on the item you are querying about. However, I printed the original voucher plus have proof they took my money and have printed off the email replies.

DCFC79

sam17gard wrote: »

I am also having problems with Go Groopie. I purchased a gazebo which did arrive promptly but the side panels were not as advertised. I had difficulty getting a response to my email. However they have replied today informing me that they have requested the supplier to get in touch with me. I will not hold my breath waiting for a reply. I was also disappointed with the material with which the gazebo was made from. Guilty of false advertising. I will however keep it because of the price but I don't think I would buy from them again. By the way does anyone have a telephone number for them.

Probably pointless in replying but why would you probably not buy from them again, surely anyone in your position wouldn't use them again.

The_Miser

Further warning. Possibly as a result of yesterday's message I today received an email containing the claim that I had subscribed to their newsletter (which is untrue - why would someone with a French address want them?) . This was accompanied by too many trackers and also a Facebook tracker and another social media tracker - fortunately I have the software to block them all.

BarbsL

I WANT MY MONEY!!
No idea how to use this site (maybe I'm a bit thick) I tried to order a duvet set, I got three quarters through before it said I had to pay £4.99 delivery so I decided not to complete the order (I'd already entered my card details) I didn't realise it had already took the money for the duvet set, it said I had to re-enter my details to pay delivery at the end (hence me deciding not to go ahead) and then I got a voucher in my emails I had to redeem? Totally confused now!!! So in short, no order number (i.e. no order) so no item obviously because I hadn't paid delivery, BUT they've taken the money for the item. Can't get ANY type of reply to my multiple emails asking for a refund (I even said at this stage, if they tell me how the voucher works I'll go ahead with the order) nothing!!!! No way to complete the original order because I cancelled the process, no idea how to get my money back and no reply to my emails. NOT HAPPY!!!

Btace

Basically I bought a retro games console from them that came incomplete and they refused to refund me. I have never been able to use it so it’s a lovely ornamental reminder never to go near them.
Even the financial ombudsman have said there is nothing that can be done.

Stuliz

Totally agree I bought two of a particular item and had to pay two separate delivery costs. Only one item arrived and I am still in dispute with them. Thank goodness I paid via paypal who are looking into this. I am also making a claim in the small claims court. They are impossible to contact. USE AT YOUR PERIL AND HAVE TIME AND MONEY TO WASTE ON THIS AWFUL COMPANY