£30 to leave plusnet...

greengreen

well I'm all for switching and ditching but ........ :mad:


I am leaving plusnet for BT as BT gave me the best deal :T




conversation with plusnet this morning ......


me - do I need a mac code for BT switch


P/N - I can give you one but BT doesn't need it


me - I heard if you leave P/N without a mac code P/N will charge me £30


P/N - yep that's right


me - but BT doesn't need a mac key


P/N - yep that's right


me - so they wont accept a mac key and you'll charge me £30


P/N - yep that's right - BT have been doing it for ages


correct me if I'm wrong but aren't plus net and BT the same company ??? what a fricking stitch up :mad:


any one got round this problem ?

kwikbreaks

Easy - don't go to BT.

greengreen

I can't kwick breaks I took the deal out last month so am past my 14 day cool off period - other wise I would stay

kwikbreaks

What 14 day period? I ordered a phone line and fibre from BT a couple of years back. It was a 3 week wait. Got an engineer turn up on the install day who did the phone line but the fibre was a no-show so I cancelled because their new date was after my VM cancellation date.

I don't believe there is any contract in effect until they have delivered the goods.

You could get the MAC, give it to BT, and insist that they take it or will pay the PN cancellation fee. Personally I wouldn't though I'd just cancel anyway as BT are a complete shower.

From your original post though it sounds like you are too late with the MAC - you should have got one and presented it along with your order.

greengreen

have sent bt an email asking them why they don't take a mac key
probably wasting my time


maybe I should send them a cancelation request - might grab their attention

cifpower

greengreen wrote: »

have sent bt an email asking them why they don't take a mac key
probably wasting my time


maybe I should send them a cancelation request - might grab their attention

If your broadband is LLU then a MAC is not needed to switch. I didn't need one to switch from Sky to Plusnet.

Also, if you switch FROM BT to another provider without a MAC they will charge you £30 too

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=26823&s_cid=con_FURL_ceasecharge

Plusnet_company_representative

@greengreen,

It's correct that there is a new process in place which means BT don't need a MAC.

Assuming they've followed the right process we shouldn't be charging you £30.

That fee is only relevant if the broadband service is being ceased (terminated altogether) rather than transferred.

Feel free to reply back with a support ticket ID if you like so I can check on how we've handled this and make sure you don't get charged inappropriately.

Adam

greengreen

hello adam


many thanks for your support


my service is just being transferred both phone and broadband


I have never come across this problem in the past , is it a new concept to add this charge


I would have preferred to stay with plusnet and asked for their best deal but unfortunately they didn't offer me this


I organized this with BT last month and they have already taken my line rental upfront so as far as I can see I cannot back out


excuse my ignorance but what is a support ticket ID ?

greengreen

just logged in to plus net


there is a question ID number of
94569711


is that what you mean ?

NoviceAngel

Just a point to note that Plusnet is part of BT!

kwikbreaks

Not quite.

Plusnet are owned by BT but currently operate independently.