ASDA online overcharge on the day of delivery

MiSanthropyExpert

amersall wrote: »

Tesco have a system in place, if you order an item that is on offer but the offer will expire by your delivery date, they tell you when you add it to your basket, if you don't want to pay the full price then the onus is on the customer to take it out, it cannot be clearer I am afraid.

I think they're discussing ASDA tbh, mate. It was me who hijacked the thread and moved it over to Tesco territory.

What you say still applies to both right enough...

foxtrotoscar_2

MiSanthropyExpert wrote: »

Because, sadly, in today's world. It's only really lies such as that which force a company to take your complaint seriously...

Judging by what's been actioned re the price in the past twenty four hours since said correspondence, I would say the above is truer now more than ever.

Let me guess. You think I was morally wrong to lie to the big, considerate, do-gooding entity that is Tesco PLC? It makes me "just as bad as them in this case", right?

No, you are wrong.

Money-Saving-King

MiSanthropyExpert wrote: »

I told her I was a mystery shopper (lies)

She'd know you were lying, do you seriously think she believed that? Mystery shoppers are never allowed to reveal themselves hence the word mystery! If they do it automatically invalidates any report they do, it's the same with all mystery shopping companies.

MiSanthropyExpert

Money-Saving-King wrote: »

She'd know you were lying, do you seriously think she believed that? Mystery shoppers are never allowed to reveal themselves hence the word mystery! If they do it automatically invalidates any report they do, it's the same with all mystery shopping companies.

I think she believed it enough to have the price corrected as it had been advertised at a £1 (non-special offer) for some weeks yet was swiftly edited the following day...

Can I prove that?

No.

Did I imply it was a lie she was supposed to wholeheartedly believe?

No.

Do either of those factors really matter?

No.

Did your post nitpick at trivial and irrelevant details as opposed to contributing something helpful to the thread?

Yes.

It's my fault really, I suppose... Including such specifics which were so easy to scrutinise/fixate on was a school boy error of the highest margin. It's a guarantee there'll always be one (usually more) who'll lunge at the opportunity to do so rather than further the conversation at hand. *sarcasm mode disabled*

MiSanthropyExpert

Money-Saving-King wrote: »

She would not have believed it at all. Maybe she just did her job and let someone know.

When you told her you were the mystery shopper I can guarantee she would have been sitting there rolling her eyes!

The rest of your post is childish.

Yeah, cool story bro.

Mav6215

There's some good information regarding online contracts from Citizens Advice here.

Check out, in particular, steps 3 and 4 which indicates the contract is entered into when your goods are dispatch and not when you receive the confirmation email:

Step 3

The trader sends you an email that confirms your order. The email contains information about the terms and conditions saying ‘ACCEPTANCE: acceptance will take place when the goods are dispatched to you.’

You do not yet have a contract.

Step 4

You receive an email a week later to say your goods have been sent to you.

Acceptance has taken place and you have a finalised contract.

Rich400

ThumbRemote wrote: »

I agree.

If the retailer knows that the price is going to increase before the date of delivery (which may not be the case, but in many cases I expect is likely - they don't just up the prices on a whim) but doesn't tell the customer, then that is a deliberate misleading omission; an offence under the consumer protection from unfair trading regulations.

I understand why a retailer wouldn't want to give out commercial information like that in advance, but they can't just ignore the law.

Maybe they could get round this by having the delivery driver review each price increase when the items are delivered, giving the customer the chance to accept each one individually; I rarely shop online so I'm not sure whether they do so or not.

A very good point, in my instance when i added the date of delivery it did not advise me that certain prices would be charged at a higher rate ASDA's system should be capable of doing that, and indeed in the past, on the odd occasion it has.
Its just that more often than not, this illegal overcharge occurs, and you are not advised that this happens until you have enough time to sit down and examine the delivery receipt in detail. Which unless you are totally heartless on the overworked delivery drivers, takes place when they have gone.
My point is partly if the facility exists to warn you during ordering, it needs to warn you every time so you can make an informed judgement whether to buy the product or not. Not once in a while.
The really annoying and questionable thing is, when you call them up after this has happened they should return and collect the products or allow the overcharge to be credited to your account. I think this is totally reasonable.
Its just that they refuse to do this, and as discussed earlier is illegal and morally very questionable.

Rich400

Any further examples of ASDA charging more than the agreed price on delivery?

k3lvc