ASDA online overcharge on the day of delivery

London50

Don't you just love it when people come on the forum, ask advise, get given the facts in a straightforward and honest way but still believe they are right and everyone else is wrong.
Oh well life goes on we just wait for the next no it all that knows the law ect better than anyone else, the thing I would like to know is if they know they are right why come on and ask in the first place? ;0)

wealdroam

Rich400 wrote: »

Yes I am certain they would confirm that the order conformation email would constitute a binding contract, and as such it is illegal to change the prices at the agreed delivery time.

Well why don't you put theory to the test?

Ring the Citizens Advice Consumer helpline on 03454 04 05 06 and ask them to confirm that.

Oh, in case you think I have made that phone number up, here is a link to the CAB webpage which will confirm it:

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/consumer_citizens_advice_consumer_service_e/if_you_need_more_help.htm

Remember to point out that the confirmation email does state otherwise, won't you?

gettingtheresometime

I don't know if Asda is the same but don't some supermarkets warn you that you've chosen items where the price is due to change before delivery takes place?

Money-Saving-King

Rich400 wrote: »

What they are not allowed to do is bypass UK law

They haven't, you're wrong.

Paully232000

I know Tesco do that as well, however it is often the offers that go up in price. Although, having said that under each item it says that 'this offer is valid from X to Y' and if your delivery date is after Y, you have to pay the new price.
Fair enough to me if you can be bothered to read the information.

lulu_92

This is why I stopped shopping online.

At least if I go to a supermarket the price of the items isn't going to change before I get to the till!

Nodding_Donkey

Rich400 wrote: »

I am surprised you would accept the delivery of bricks, and to be honest, if it actually happened to you, I don't really believe you WOULD accept it, no more than i would!

So why accept delivery of the M+Ms then?

Izadora

Rich400 wrote: »

i ordered m&m's at 98pence each only to be charged £2.09. I ordered 4 of these which was agreed by email at £3.92 and I was actually charged £8.36.

Rich400 wrote: »

reflect on those working class and elderly people you are happy to leave being overcharged for their essentials.

I love chocolate as much as (probably quite a lot more so...) the average person but I don't think even I would consider M&Ms to be "essential" shopping...

MiSanthropyExpert

Hello.

I'd like to ask for advice regarding a similar issue as the people on this thread seem a tad clued up on it (more so than me anyway).

The Tesco site currently advertises Irn-Bru at £1 a bottle (2 litre).

oi58.tinypic.com/2zyx7h4.jpg

(Apologies for the crude URL formatting. MSE wont allow me to insert screenshots in-line as I'm a "new user".)

Yet, when I visited my local store last week it was priced at £1.70. After chatting with a Tesco rep via their site, she advised the the online price is a "guide price" only and that the in store price may differ from this. I have never found this to be the case previously and decided to enquire further. The person I was passed onto then advised totally different. Claiming that the store price was wrong and that it should be in fact a £1 a bottle, as advertised online. He claimed that he would contact the store and have this rectified. I was in Tesco again today and surprise, surprise, the price was still £1.70...

After speaking with yet another customer service rep, I was given the information provided originally, that the price online is a "guide price" only. At this point I logged into the Tesco site only to see the price automatically shoot up from £1 to £1.70.

oi62.tinypic.com/s45mps.jpg

My login, which is tied with the postcode of my local store is obviously responsible for this behaviour. However, I was keen to see exactly what Tesco defined as a guide price...

oi59.tinypic.com/2mg176e.jpg

As you can see, their definition of such a term isn't really relevant to my situation in particular. The Irn-Bru isn't on special offer with an expiry date between now and when it is due to be delivered for example...

It's worth noting that this is a generic summary of the term as opposed to a full and concise extract from their T&Cs which may well go on to explain how and why they're allowed to operate in such a way. I'd appreciate if anyone else could chime in here though as I'm pretty annoyed about the whole experience so far. I've contacted them three times and been told two different things entirely. I'm sure their small print will almost certainly cover them legally but the whole thing does seem like a blatant case of mis-selling to me...

I'd be interested to see how it would pan out if officially presented in front of a court to be honest. Tesco may well be operating within the law here, but it wouldn't surprise me if they were obligated to reform their practices in such a way that wasn't so purposefully deceiving to the general public.

Thoughts?

samanthaknd

Sorry but just had to say you are talking utter garbage, I have had it happen as well but IT CLEARLY STATES YOU PAY THE PRICE AT THE TIME OF PACKING, so if i ordered on a tuesday xxxx at 99p and new offers were on a wednesday so xxx went back to full price then that is what I pay, so if you were to go in store and expect the price it was yesterday, then thats just unrealistic. jeez how many posts does it take you to get the point.