refund refused

leeroy221

Hi all,
my wife bought a top from superdry and tried it on when she got home, its a small and its too big. She took it back and asked for a refund but was told its not store policy as stated on the receipt, only an exchange or gift voucher can be provided. She stated these were not appropriate as she requires an extra small and they did not have that size but they still refused. They suggested she could use the gift voucher or something as a present.

I have said many times about trying it on in the shop before buying, it would save so much hastle :O

What can she do now?

visidigi

No entitlement to a refund as it was bought in store.

Very much proves the point of trying it on in store.

JournalGirl

leeroy221 wrote: »

Hi all,
my wife bought a top from superdry and tried it on when she got home, its a small and its too big. She took it back and asked for a refund but was told its not store policy as stated on the receipt, only an exchange or gift voucher can be provided. She stated these were not appropriate as she requires an extra small and they did not have that size but they still refused. They suggested she could use the gift voucher or something as a present.

I have said many times about trying it on in the shop before buying, it would save so much hastle :O

What can she do now?

Not a lot. They are within their rights to refuse a refund.

mattyprice4004

Yep, they don't have to do anything. Entirely her own fault, maybe now she'll learn to try things on.

Zandoni

She should also learn not to shop in Superdry again.

POPPYOSCAR

She should take the gift voucher and give it as a present or sell on ebay.


You have no rights to return an item that does not fit, most stores offer this as goodwill.

photome

Zandoni wrote: »

She should also learn not to shop in Superdry again.

Or just try it on before she leaves the store

JethroUK

visidigi wrote: »

No entitlement to a refund as it was bought in store.

Wrong!!!

If it has been labeled with wrong size it has been described incorrectly and entitled then to a full refund

Albeit proving it has been described wrongly maybe a matter for the court

But this consumer certainly have the full weight of the law on their side (taking the post at face value)

Why why why manufacturers don't put the actual size on ladies clothing is just a problem caused in favour of vanity

visidigi

JethroUK wrote: »

Wrong!!!

If it has been labeled with wrong size it has been described incorrectly and entitled then to a full refund

Albeit proving it has been described wrongly maybe a matter for the court

But this consumer certainly have the full weight of the law on their side (taking the post at face value)

Why why why manufacturers don't put the actual size on ladies clothing is just a problem caused in favour of vanity

Uhhh, thanks for your usual 'helpful' posting with your 'advice' on this forum.

Sheesh.

JethroUK

visidigi wrote: »

Uhhh, thanks for your usual 'helpful' posting with your 'advice' on this forum.

Sheesh.

Might be best if you ignore me in future and I'll return the favour

The poster is challenging "the description" and proved right, they are entitled to refund no matter how/where/when they bought it

Apologies for making this clear to you

LilElvis

JethroUK wrote: »

Might be best if you ignore me in future and I'll return the favour

The poster is challenging "the description" and proved right, they are entitled to refund no matter how/where/when they bought it

Apologies for making this clear to you

They are not questioning the sizing. They are questioning the shop's returns policy ...... which is perfectly legal.