refund refused

vuvuzela

JethroUK wrote: »

Might be best if you ignore me in future and I'll return the favour

The poster is challenging "the description" and proved right, they are entitled to refund no matter how/where/when they bought it

Apologies for making this clear to you

As sizes are so different in different shops (and ranges within those shops in some cases), then there is no way that the purchaser could successfully challenge the description, unless an incorrect sizing label had been applied to the garment. This isn't the case here, and they should have tried it on before purchase. Your statement that they are 'entitled to a refund' is incorrect.

pulliptears

Superdry sizes are weird at best. I'm a pretty standard size 14 up top but because I have a chest nothing in their ladies range fits me comfortably.
Daughter on the other hand is a size 8 and their small is too big.

Weird weird sizing and a shop that from experience you always have to try the clothing on before purchase.

Zandoni

photome wrote: »

Or just try it on before she leaves the store

It is best to try it on but decent companies do allow for exchanges or refunds.

LilElvis

Zandoni wrote: »

It is best to try it on but decent companies do allow for exchanges or refunds.

It states in the OP that they do offer exchanges.

Exile_geordie

JethroUK wrote: »

Might be best if you ignore me in future and I'll return the favour

The poster is challenging "the description" and proved right, they are entitled to refund no matter how/where/when they bought it

Apologies for making this clear to you

Might be best if you read the OP before you start talking about something that the thread wasn't even about.


and if you understood clothing - especially womens clothing you will know that sizing is always different between different brands and manufacturers.


But as you don't you have made yourself look silly.

unholyangel

JethroUK wrote: »

Wrong!!!

If it has been labeled with wrong size it has been described incorrectly and entitled then to a full refund

Albeit proving it has been described wrongly maybe a matter for the court

But this consumer certainly have the full weight of the law on their side (taking the post at face value)

Why why why manufacturers don't put the actual size on ladies clothing is just a problem caused in favour of vanity

That would only be the case if the shop didnt offer fitting rooms.

Where there is opportunity to inspect the item prior to purchase and such an inspection ought to have revealed the "fault", there is no coverage for that fault under SoGA.

Oakdene

If they do not have a clear display about their refunds policy BEFORE you make the purchase you can challenge them. It is not acceptable, by consumer law, to only have this policy displayed on receipts as you will have entered into the contract by the time you have the receipt.




Go back to the store & if they do not have appropriate notices outlining their returns policy then you can ask for a refund.

LilElvis

Oakdene wrote: »

If they do not have a clear display about their refunds policy BEFORE you make the purchase you can challenge them. It is not acceptable, by consumer law, to only have this policy displayed on receipts as you will have entered into the contract by the time you have the receipt.




Go back to the store & if they do not have appropriate notices outlining their returns policy then you can ask for a refund.

Please feel free to quote this "law", though you will struggle as it doesn't exist.

There is absolutely no right for a refund, exchange or credit note for a "change of mind" return for a purchase made in-store.

Oakdene

LilElvis wrote: »

Please feel free to quote this "law", though you will struggle as it doesn't exist.

There is absolutely no right for a refund, exchange or credit note for a "change of mind" return for a purchase made in-store.

You cannot give terms of contract to a party after the agreement has been made. The contract is entered into by both parties when money changes hands for goods/services & as a result if the only notice of a returns policy is on a receipt it is not allowing the consumer to make a fully informed choice on the matter. There is a case study in Business Law but I do not have the name of it to hand at the moment, I will post it when I find it.

Exile_geordie

Please do because that's going to be fun to read as Im betting it will bear no resemblance to this issue.


What oyu are mistaking is customers statutory rights in which they don't have one for a refund if bought in store.