BT Broadband, Phone and TV cashback deal

Former_MSE_Imogen

Hi Monaco

I can totally understand how frustrating this must be! I've double checked this again to make sure and that it still the correct link to claim your M&S voucher (there's only one).

Unfortunately BT hasn't updated the date range on the T&Cs of this page (we've been chasing them up on this). So although this is the correct page to use to claim, unfortunately it appears that you wouldn't be eligible.

Please be assured that this isn't the case - If you've used the correct link and your order has tracked correctly you will receive the M&S voucher after claiming. We can only apologise that the info on the BT page is incorrect and we're in constant talks with BT to get this updated.

Any further questions at all please do email voucherhelp@ and I'll be happy to help

MSE Imogen

Monaco_Historique

Hi Imogen,

Thanks for clarifying the position. I'm sure your response will encourage many people who are being caught out by BT's negligent approach to marketing and communication.

Of course a cynic might suggest that it is massively in BT's interests to ignore updating their T&C's, and any customer communications on the subject, in the hope that people fail to claim their rewards in the first place!

Terrible thing cynicism...

Thanks again :A

Tyler_Du

I signed up for the deal via cable.co.uk which offered a prepaid card, which I've received, and a £50 cashback chq, which I've claimed but not received, how do I chase this up?

Former_MSE_Imogen

Hi Tyler Durden,

Sorry to hear you've not received your cheque! The best way to chase this up is to contact the team at BT directly responsible for processing cashback - A special contact form has been set up for MSE users who want to chase up their cashback:

https://zanox-my.sharepoint.com/personal/oliver_mould_affiliatewindow_com/_layouts/15/WopiFrame.aspx?guestaccesstoken=GsM14j1IuET%2bZX0EgUtkttV6FP8TF5OPborvP77souI%3d&docid=1_17030aad009fb45fcaeb0a72c1bf93612&wdFormId=%7B92E13B61-3C93-4E5D-9C64-EDB7A47246F2%7D&action=formsubmit

You should get an update from BT within 3 days of submitting this form but if you do have any further issues please drop us a line on voucherhelp@moneysavingexpert.com and we'll see how we can help.

Hope this helps!

Tyler_Du

MSE_Imogen wrote: »

Hi Tyler Durden,

Sorry to hear you've not received your cheque! The best way to chase this up is to contact the team at BT directly responsible for processing cashback - A special contact form has been set up for MSE users who want to chase up their cashback:

https://zanox-my.sharepoint.com/personal/oliver_mould_affiliatewindow_com/_layouts/15/WopiFrame.aspx?guestaccesstoken=GsM14j1IuET%2bZX0EgUtkttV6FP8TF5OPborvP77souI%3d&docid=1_17030aad009fb45fcaeb0a72c1bf93612&wdFormId=%7B92E13B61-3C93-4E5D-9C64-EDB7A47246F2%7D&action=formsubmit

You should get an update from BT within 3 days of submitting this form but if you do have any further issues please drop us a line on voucherhelp@moneysavingexpert.com and we'll see how we can help.

Hope this helps!

That link doesn't work, asks me to login to MS share point.

densaving

Hi,
I signed up to BT in October and the deal included £125 pre paid mastercard and some cash back (£75). I cannot find the link to claim both - only the mastercard. I have broadband, phone and TV and was a new BT customer.
Thanks
Denise

bookbuyer

densaving wrote: »

Hi,
I signed up to BT in October and the deal included £125 pre paid mastercard and some cash back (£75). I cannot find the link to claim both - only the mastercard. I have broadband, phone and TV and was a new BT customer.
Thanks
Denise

Hello Denise, Was it £75 ? there was a £50 cashback and £125 prepaid card offered in October, the links are
Prepaid mastercard/reward card: https://www.vouchers.bt.com/claim-my-reward/
Cashback: https://www.vouchers.bt.com/offer/cashback

I have just submitted mine following activation of fibre and phone.
Good luck

downshifted

Hi Bookbuyer

I have had the same deal as you and also just made my claim. I have had an immediate email reply to my card application, but nothing for the cheque application (although it went through ok on the form). Did you get an email about the cheque, or only about the card?

Cheers

Downshifted

doveman

Nothing's ever easy is it!

My Sky went active on 10th November but I can't claim the £50 M&S voucher as it says "This reward will become available for you to claim once your Sky services are active" and the track my order page says "There’s a delay with your Sky Broadband & Talk order which we’re working hard to fix. If your installation or activation dates are affected, we'll let you know."

Stigo

Really wished I'd seen these comments about claiming BT cashback before I switched. If I had done I'm sure I would never have bothered.
Just trying to make claim now and form refuses to accept either my VOL reference or order number which begins Z60?
Can MSE explain why BT have to make their offer so complicated. Surely it can only be to confuse and mislead, in which case isn't this fraudulent?