Extra selling at the till

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Takeaway_Addict wrote: »

but it works to the businesses benefit in the end

I'd suggest it doesn't - it's a classic case of short term benefit at the expense of long term growth.

Yes, the store might flog a couple of extra overpriced Chocolate Oranges or whatever other tat they are trying to shift, and in doing so convince themselves that they've increased sales. But in the long run it irritates customers who are less likely to shop there.

Owain_Moneysaver

fierystormcloud wrote: »

The other week I bought a £3.99 item from Argos, and they tried to get me to take out insurance on it. On an item worth £3.99!

"If it stops working within 6 years I shall exercise my statutory rights under the Sale of Goods Act, thank you."

(and yes, I know, claiming under SoGA isn't that simple, but it shuts the cashier up)

Edwood_Woodwood

Pouldland do this all the time now, usually on items priced, erm, above a £1!

Like a desk fan for £8.99.

Are they going to change from what they are, a cheapo shop, to mainstream, like Wilko has become?

dld2s

I think it depends on what you are buying, sometimes it makes sense for staff to ask if you need items along with your purchase
, for example you are buying wallpaper or paint and you don't have associated items, I personally don't have a problem retail staff asking me if I need W/P paste, white spirit, brushes etc.

jess1974

I also find Savers here in Norwich is really bad for this...i was buying a £2.99 box of hair dye on tuesday and got asked if i wanted some tacky celebrity fragrance costing £20......errr no thanks !!!

aliaslotte

As an ex-employee at S---rd--g, I can definitely tell you that it annoys the staff as much as the customers. It is embarrassing!

We get observed - usually when they think we are unaware - and there is something of a script to follow, including asking about the loyalty card [and if you don't have one, whether you want one], and offering extra products to sell [when I was there, it was one of three options, so you could tailor it a little to the customer in front of you]. If you didn't do those things, you'd fail the observation. That was a warning. I think it was only two fails and you had an official written warning put on your record. :eek: They also tracked the sales of those products; each week, there was a name and shame situation, where your sales figures were displayed and ranked from best to worst, with consequences for those at the bottom. A bit of a stressful working situation really.

When I am in shops that do that, I always reply with a "no thank you" to the extra product selling, with a smile. It is annoying, but I also know that the person asking probably wishes they didn't have to do so lol.

duchy

I am fascinated by the poster "constantly" asked for their loyalty card in Tescos. The only time I'm ever asked for it is when I'm paying.


As for calling a customer "stupid" not really on even if well meant. There are better words to use "unwise" for example or "less economical". My customers often do daft stuff- Today one rang complaining her broadband wasn't working-after a few basic checks I got her to go look at the phone socket and heard her exclamation when she realized she'd unplugged the router from the phone socket earlier and not reconnected it......... I admit I was giggling (more at her reaction than what she'd done) and had to reassure her she wasn't stupid and it could happen to anyone . I'd never call anyone stupid to their face - even though they often do daft things.

System

I hardly buy stuff at WHSmith as its a tip off. I wonder how they are still going! The one at a retail park near me has self scans! Brilliant if you want to buy things without being pestered by buying a box of Malteasers.

I worked for a bank cashier and my targets for leads doubled. I hated this. I found a better paid job and no sales targets and left

nomoneytoday

Cashiers that don't understand the word, "just", irritate me.

i.e. "Just this product please"; which the idiots follow up with, "would you like x with that?". IMHO they must be deaf or stupid..!

fed_up_and_stressed

nomoneytoday wrote: »

Cashiers that don't understand the word, "just", irritate me.

i.e. "Just this product please"; which the idiots follow up with, "would you like x with that?". IMHO they must be deaf or stupid..!

Its not they are deaf or stupid just that they have pressure from above ... Hint do you really think the cashier on minium wage personally wants you to buy Katie Price's new fragrance :rotfl: