Halifax No Details of Me

Concerned_Scot_2

I have an entry on my credit file that says I am six months behind payments on a loan from Halifax that was last updated in August 2009.


I have tried to contact Halifax giving them all my previous addresses and they have no record of me on their system.


I have written to the address I have for their credit controller on several occasions with zero response, the address I have is:
PLD UNDERWRITING, FLOOR 4, PHASE 3, 1, LOVELL PARK ROAD, LEEDS, LS1 1NS


This is affecting my credit score and I want this removed does anyone have any phone numbers that I can call to speak to someone at Halifax that can help me resolve this.


Every time I call the contact centre I fail Data Protection as I don't have any account numbers that I can quote.


Experian even got in touch with them for me and they provided a reference number to quote and when I quote this again the contact centre don't know what I am talking about.


Any advice on this would be greatly appreciated as I am starting to tear my hair out!!!

Gaz83

Contact the Financial Ombudsman.

Dobbibill

Try this

Write to us at Halifax, PO Box 548, Leeds, LS1 1WU

or if you want details about any information they hold you can request it like this, although there is a charge

Obtaining a copy of your information

Under the Data Protection Act you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. For further details on how to request a copy of your information, please write to the:

Data Unit
Freepost NWW15306
City House
City Road
Chester CH88 3YZ

HTH

pvt

You haven't said whether the loan is yours or not. Did you have a loan with Halifax back in 2009?

I thought Experian had a service for taking up these matters with the lender. Ask them to sort it out.

Failing that, write (not phone or email) to Halifax and make a formal complaint. If they fail to resolve it then it's off to the Ombudsman as Gaz has said.

rizla_king

Dispute via the CRA then go to the FOS and ICO if no luck there.