187% increase in gas usage

DAKOTA45

silverwhistle wrote: »

The variability could also be seasonal, of course, particularly if there are other premises such as holiday lets involved.

Definitely need that electrician if the dial is still revolving after 20 minutes...

Yes… definitely! I am continuing to take readings about every two hours… hopefully anything odd will show up.;)
(Currently showing use of 1kWh every two hours after 4 readings today).

macman

DAKOTA45 wrote: »

I know that it's about a different issue… but is it not possible that E.on could be making similar mistakes (always in their favour) in other areas…?

Your bills are produced by computer without any human intervention whatsoever. If there was a programming error leading to an inflated bill, then millions of customers would have the same issue-don't you think they would notice before you did? If you don't trust the bill, take a few minutes to manually check it yourself based on the published tariff rates. There are only two simple factors to check: daily standing charge x no. of days billed, and kWh's used x the unit rate. Add those 2 results, then add 5% VAT. Compare to actual bill, job done.
However, I wouldn't bother, since you've already posted your billing amounts, and (eventually) your annual consumption. Your last billing is pretty much in line with the historical usage, so there is no possible reason to suspect faulty billing.
You seem quite unable to accept the obvious causes of your high bills and act on them, but instead waste time on dreaming up supplier conspiracy theories.
PS: if the oil heating is on 24/7, why do you need to use an electric heater to heat the dog's room? I won't even ask what your annual oil bill must be. Or do you mean 'on all day'?

mnw1888

macman wrote: »

Your bills are produced by computer without any human intervention whatsoever. If there was a programming error leading to an inflated bill, then millions of customers would have the same issue-don't you think they would notice before you did? If you don't trust the bill, take a few minutes to manually check it yourself based on the published tariff rates. There are only two simple factors to check: daily standing charge x no. of days billed, and kWh's used x the unit rate. Add those 2 results, then add 5% VAT. Compare to actual bill, job done.
However, I wouldn't bother, since you've already posted your billing amounts, and (eventually) your annual consumption. Your last billing is pretty much in line with the historical usage, so there is no possible reason to suspect faulty billing.
You seem quite unable to accept the obvious causes of your high bills and act on them, but instead waste time on dreaming up supplier conspiracy theories.
PS: if the oil heating is on 24/7, why do you need to use an electric heater to heat the dog's room? I won't even ask what your annual oil bill must be.

Getting back on track,


why is it that PR chaps ,AGENTS AND THE LIKE always assume its the customers at fault, when in my experience its the company and in EON's case their senior management WHO ARE CLUELESS and at fault?


SLC 25C,4 requires transparency . I've yet to see it with EON or Ofgem. Still the customer can hope that will happen one day, cause all Ofgem will do is fine EON another £1.00.

lvf

mnw1888 wrote: »

Getting back on track,


why is it that PR chaps ,AGENTS AND THE LIKE always assume its the customers at fault, when in my experience its the company and in EON's case their senior management WHO ARE CLUELESS and at fault?


SLC 25C,4 requires transparency . I've yet to see it with EON or Ofgem. Still the customer can hope that will happen one day, cause all Ofgem will do is fine EON another £1.00.

Getting back on track?? How does this repetitive rambling relate to this thread at all?

Look we have read this already on here and the dozen or so other threads you have posted on with exactly the same content.

So how about a few suggestions for you to select from:
1) Contact E.ON directly and take up your complaint with them.
2) Start a thread yourself and share your seemingly awful experience.
3) Post your experience on the dedicated E.ON feedback thread.
4) If none of the above suffices, then the final suggestion is to pipe down.

Stop hi-jacking threads with your nonsense. OPs are generally frustrated or angry, but they want help and advice, not that crap you post.

macman

'Fine E.on another £1.00'? It was £7.75m!

zeupater

DAKOTA45 wrote: »

Ok… for anyone who is interested… readings taken throughout yesterday;

08:30 14250
10:00 14251
12:30 14252
15:00 14253
17:00 14257
19:30 14259

(I used the oven for an hour between 15:00 & 17:00).

08:30 (today) 14266

So… 16kWh for a typical day's usage, including whatever it is that is connected to my supply that I need to check up on.

I still can't see how it comes to a bill of 550 a quarter..

Hi

So, averaged load would be .... (Thoughts/Ideas in brackets)

08:30-10:00 667W (? +267W ? Morning coffee/tea/breakfast ?)
10:00-12:30 400W (? Baseline usage ?)
12:30-15:00 400W (? Baseline usage ?)
15:00-17:00 2000W (*Oven)
17:00-19:30 800W (?+400W ? Lights & TV ?)
19:30-08:30 538W (?Lights & TV for a couple of hours then baseline 400W overnight ?)

---

24Hr Average load - 667W.

Keep the readings up for the next couple of days, but don't put moving to a better tariff aside ...

HTH
Z

DAKOTA45

mnw1888 wrote: »

Getting back on track,


why is it that PR chaps ,AGENTS AND THE LIKE always assume its the customers at fault, when in my experience its the company and in EON's case their senior management WHO ARE CLUELESS and at fault?


SLC 25C,4 requires transparency . I've yet to see it with EON or Ofgem. Still the customer can hope that will happen one day, cause all Ofgem will do is fine EON another £1.00.

Call me cynical, but I don't trust E.on… I have to stay with them for the time being, at least until I have enough money to pay for an independent assessment of the meter.. some people just don't seem to understand that a person can have literally no money left over for such emergencies & may have to go without essentials to get in an electrician…:( I am not stupid… just trying to find out why my bills are so high… that's why I really appreciate being able to come in here and talk to people about it… they have (mostly) been very helpful and I really appreciate their advice...:)

System

DAKOTA45 wrote: »

Call me cynical, but I don't trust E.on… I have to stay with them for the time being, at least until I have enough money to pay for an independent assessment of the meter.. some people just don't seem to understand that a person can have literally no money left over for such emergencies & may have to go without essentials to get in an electrician…:( I am not stupid… just trying to find out why my bills are so high… that's why I really appreciate being able to come in here and talk to people about it… they have (mostly) been very helpful and I really appreciate their advice...:)

I don't wish to be rude but your meter has nothing whatsoever to do with E.oN. If you actually suspect that you have a faulty meter - and this proves to be the case - then E.oN will arrange to have it replaced for free. What you cannot do is hold them - or any energy company for that matter - responsible for the properties and electrical demands that your connection and meter is supplying.

Have you actually switched to E.oN's cheapest tariff to limit your future liability? If E.oN's billing was in anyway dodgy then I can assure you the millions of customers would know.

DAKOTA45

zeupater wrote: »

Hi

So, averaged load would be .... (Thoughts/Ideas in brackets)

08:30-10:00 667W (? +267W ? Morning coffee/tea/breakfast ?)
10:00-12:30 400W (? Baseline usage ?)
12:30-15:00 400W (? Baseline usage ?)
15:00-17:00 2000W (*Oven)
17:00-19:30 800W (?+400W ? Lights & TV ?)
19:30-08:30 538W (?Lights & TV for a couple of hours then baseline 400W overnight ?)

---

24Hr Average load - 667W.

Keep the readings up for the next couple of days, but don't put moving to a better tariff aside ...

HTH
Z

Thanks Z!

Here are the readings for the last 24 hours… very consistent, using about 10kWh for the first 12 hour period and about 5kWh in the evening/overnight.

0800 14266 (yesterday)
1000 14267
1200 14268
1400 14270
1600 14273
1800 14274
2000 14275

0800 14280 (today)

macman

You don't have to 'trust' E.on. You've already been advised how to check your billing, it's either mathematically correct or it's not, and based on the info you given, it is perfectly correct.
Your question has already been answered-your bills are high because you are, according to your meter, using 4 times the UK average. Whether this is due to a meter fault or because your meter is feeding other properties is unknown, but I''ll wager the latter. In fact, I'll put my money where my mouth is and happily send you a tenner towards the call out charge should your meter turn out to be faulty. Perhaps other contributors on here might be willing to make the same offer?
If you don't trust E.on, then you are free to leave once you have sorted your current debt arrangements out. If you are staying, even if only for a month or two, then switch to the tariff that you have already been told will start saving you money immediately.
Clearing the debt is far less of a priority than ceasing to amass further unnecessary expenditure, which is what you are currently doing at the rate of about £5 a day.
Measuring your consumption several times a day does not tell us anything new, except that you are presumably running your dog heater (probably 1KW) overnight and that is costing you around £30 per month. I can't see what else will use 5kWh overnight.