TalkTalk - slow LARGE fibre

tronator

50Twuncle wrote: »

I have emailed CEO's office - no response

Do you really think a CEO reads your emails? At it's best you'll get a standard answer from the PA and your email will be forwarded to tech support.

From your other posts here I gather that you email the CEO of a lot of companies with your little problems. Or at least you think you are. I guess you're already on everybody's blacklist. Do you think a CEO has nothing else to do? Imagine every customer would do this...

Edit: One more thought, does your wife still switches off the router when not in use?

KxMx

Is your router being left on 24/7?

And as I warned you in another thread, it can take many many days to get a reply on the community from a TT rep.

50Twuncle

tronator wrote: »

Do you really think a CEO reads your emails? At it's best you'll get a standard answer from the PA and your email will be forwarded to tech support.

From your other posts here I gather that you email the CEO of a lot of companies with your little problems. Or at least you think you are. I guess you're already on everybody's blacklist. Do you think a CEO has nothing else to do? Imagine every customer would do this...

Edit: One more thought, does your wife still switches off the router when not in use?

I emailed the CEO's office - and yes - it does work - in the case of TalkTalk, I got a free SIM for two months and I also received £100 of Love-to-shop vouchers and a rebate of £35
I emailed the CEO of Sky and received a half price service for 12 months (on the grounds that I have been a Sky customer for 10 + years and was fed up with new customers getting all of the best deals - so Yes I do email CEO's and why not ?
I pay them good money for a service that, when I don't receive it - needs compensation
And Yes, my wife still has a tendency to switch things off !!

50Twuncle

prosaver wrote: »

do a speed test in your area ..postcode .
.it depends how fast your limit is

Have done - many times with the same result
Download 17.3Mbps
Upload 0.7Mbps
I have heard from TT support - who asked me to provide the stats from the router, which I have done and it looks as if the problem is a setting on the router (which I am unable to change) - the router is in Showtime status. This implies TV, Which I do not use !!

50Twuncle

marty2be2000 wrote: »

All that happens when you upgrade from Medium to Fast is a speed cap is removed.

If you were only getting lets say 30meg on Medium, then you will also get 30meg on the faster connection.

If your line can only support a speed of 37meg, then upgrading to fast is not worth it because you will still only get 37meg despite paying for more.

If your line is getting slower and slower, it may well be a line fault and DLM is slowing the connection until it can find a stable speed. I went through this with BT last year, as my line kept getting slower and slower. Result was they replaced a lot of external cable.

But my predicted speed on LARGE was 70Mbps/18Mbps - which is considerably more than the 17Mbps/0.7Mbps that I have upgraded to.....
So yes, I reckon that it must be the line - which is a short length - it goes from the house, up a pole, across the residential road and down to the cabinet - total length about 40 yards !!
But BT did change the line about years ago - when the last line was wiped out by a high sided lorry.

tronator

50Twuncle wrote: »

And Yes, my wife still has a tendency to switch things off !!

Then !!!!!!, blame your wife and not TT for the slow speed. You've been told numerous times here to leave the router switched on 24/7...

forgotmyname

if the system cannot get a stable connection of 3 days then it wont ever be the best it can be. Everytime you switch it off it will wonder if the connection was dropped due to the speed being too high and unreliable or another fault.

Leave the router on. Switching it off will probably only save you £5 a year anyway.

When i have switched mine off its always slower when i switch it back on. But over time it always picks up again.






[IMG]http://forums.moneysavingexpert.com/<a href="http://www.speedtest.net/my-result/4227212653"><img src="http://www.speedtest.net/result/4227212653.png"></a>[/IMG]

kwikbreaks

50Twuncle wrote: »

the router is in Showtime status. This implies TV, Which I do not use !!

No- that's just the term Thomson/Speedtouch and possibly others use for "it's working".

onomatopoeia99

50Twuncle wrote: »

the router is in Showtime status. This implies TV, Which I do not use !!

Whoever told you that showtime = TV needs shooting! There is no element of truth in it at all.

When you have left the router on continuously for at least 72 hours, come back with the throughput you measure. Try at different times of the day. That's not to say there isn't a line quality problem that limits the maximum throughput, but you haven't given it a chance to stabilise, so emailing the CEO is getting a bit previous. It's probably got you labelled as a professional complainer (it would where I work).

If you provide the forum with the stats from the router, someone might tell you what you can reasonably expect from the line.

Cycrow

onomatopoeia99 wrote: »

Whoever told you that showtime = TV needs shooting! There is no element of truth in it at all.

hes probably getting confused because showtime is a tv channel in the US. and a number of shows aired here will be by showtime