TalkTalk - slow LARGE fibre

50Twuncle

I decided to upgrade my MEDIUM TalkTalk Fibre connection - that has been gradually decreasing in speed since I started with it (2 months ago) from a peak download speed of 37Mbps / upload 1.7Mbps - to FAST - at a cost of £5 per month
It was enabled yesterday
This is supposed to offer increased speeds of (up to 76Mbps download and 20Mbps upload) - however, I am now getting even slower - 17Mbps download and 0.7Mbps upload
I have emailed CEO's office - no response
I have raised it with support (community)
So far - no result
What do you think is the cause of this wasted upgrade and what should I do with TalkTalk ?

JJ_Egan

Yesterday ???
Why did you not contact TT support before emailing head office .

Is this connection speed over WiFi ??

50Twuncle

JJ_Egan wrote: »

Yesterday ???
Why did you not contact TT support before emailing head office .

Is this connection speed over WiFi ??

I have tried both wired and wireless - no difference
And I raised it with community, yesterday - CEO this afternoon..

onomatopoeia99

Have you checked the throughput you can achieve at 3am, to confirm the problem isn't your ISP under-provisioning its links resulting in insufficient capacity at busy times?

50Twuncle

onomatopoeia99 wrote: »

Have you checked the throughput you can achieve at 3am, to confirm the problem isn't your ISP under-provisioning its links resulting in insufficient capacity at busy times?

No - I am asleep at 3am
as should any other sane person be..

penrhyn

What are you doing that justifies needing 70 Mb?

JJ_Egan

CEO really should start rejecting this support nonsense .

Inner_Zone

50Twuncle wrote: »

I decided to upgrade my MEDIUM TalkTalk Fibre connection - that has been gradually decreasing in speed since I started with it (2 months ago) from a peak download speed of 37Mbps / upload 1.7Mbps - to FAST - at a cost of £5 per month
It was enabled yesterday
This is supposed to offer increased speeds of (up to 76Mbps download and 20Mbps upload) - however, I am now getting even slower - 17Mbps download and 0.7Mbps upload
I have emailed CEO's office - no response
I have raised it with support (community)
So far - no result
What do you think is the cause of this wasted upgrade and what should I do with TalkTalk ?

http://forums.moneysavingexpert.com/showpost.php?p=67902060&postcount=22

prosaver

do a speed test in your area ..postcode .
.it depends how fast your limit is

marty2be2000

All that happens when you upgrade from Medium to Fast is a speed cap is removed.

If you were only getting lets say 30meg on Medium, then you will also get 30meg on the faster connection.

If your line can only support a speed of 37meg, then upgrading to fast is not worth it because you will still only get 37meg despite paying for more.

If your line is getting slower and slower, it may well be a line fault and DLM is slowing the connection until it can find a stable speed. I went through this with BT last year, as my line kept getting slower and slower. Result was they replaced a lot of external cable.

espresso

He has only had fibre since Feb

I am now in the 21st century - I am connected to fibre
However - my first trial using BBC iPlayer makes me wonder why all of the hype ?

measured at 38Mbps on speedtest - it just does not FEEL that much faster !!

Reeled in hook line and sinker to pay an extra £5 per month!

They are currently offering a LARGE fibre upgrade from MEDIUM for existing customers at an extra £5 per month - which appears to be a bargain (Download speed approximately doubled to 76Mbps plus UPLOAD speed from 2Mbps to 20Mbps)
Is this worth an extra £5 per month ?

No - I am asleep at 3am
as should any other sane person be..

Would any sane person pay £5 per month extra when they didn't notice any difference?

More money than sense this one!