BT Don't Care About Abusive Scam Phone Call 0019562797836

choille

Been getting a load of calls from 0019562797836. Usually miss the calls, but answered it this morning.

I could hear an American woman's accent & an Asian male spoke amid a load of background noise. Basically they wanted to 'fix my computer' as they had detected a fault on it. When I said I knew they were scamming, they became eye watering abusive - the language was very bad - I'm not a prude, but it was really nasty stuff.

Phoned BT - Spent over 40 mins waiting for an operator, spoke with a JJ in Calcutta who couldn't understand my accent! After a while I asked to speak to her manager - none was available.I asked for a complaint number, but feel it was made up on the spot.
JJ didn't even ask for details just kept saying it hadn't come from BT. Just wasted a load of time.

Now surely BT could do something about this. I feel that the company just don't give two figs at all.

Really hacked off at this.

prosaver

They done that to me..saying you got spyware...I said so I dont care if there lookingat my stuff, im not a secret agent...and started saying im not james bond and then said I dont care and put thephone down. Igot another fora offer for a morgage...and I started saying I want no interest and went on and on about it..a bit like phone jacker https://www.youtube.com/watch?v=U12ZYBTnHvM how ever istopped that andsoon as I hear I just put the phone down afterawhileyou dont get many after that ... the best thing to do is dont give out yourlandline anymore just your mobile lfound that works...maybe you get of there system ina year if you don't give your landline out again..could work? Sorry about the spacebar not working properly urgh

choille

I don't give my landline number out - I think they are random dialling.
They actually want your passwords = I think they are hackers & want to do screen shots.

JJ_Egan

Its not BT that's phoning you and its not their job to monitor your calls and decide if you don't want them or not .

A Tip use the BT Live Chat to type and get replies in English its easier .


BT8500 phone will block them .

prosaver

h2

https://www.youtube.com/watch?v=YYcte5y3Y60

This happened to me also but I refused to give my details ofmy visa card shall I phone the store up?
..

choille

I typed the number into google & it's a scam that is random dialing.
Surely they could be shut down.

I was not given any advice in how to deal with it. I don't expect anyone to monitor my calls -= certainly never would want that at all - don't know where you got that idea froml.

I just think that it should be a concern for BT but seems that it's just the way things are run these days.

marleyboy

The fault lies with the caller, BT merely provide you with a line. You can buy a phone blocker to help stop these calls, but BT cannot do anything about the calls you get.

Its no different to TPS being unable to stop calls coming from outside the UK.

k3lvc

choille wrote: »

I was not given any advice in how to deal with it

It's simples - just put the phone down

prosaver

Maybe you could turn it round and try to selll them something lol

prosaver

So why cant you block internet calls ?... idea... bing! ....off to drangon den, bye

choille

k3lvc wrote: »

It's simples - just put the phone down

I was rather taken aback - I'm not used to getting told what is going to be done to me graphically & horribly.

Your comments are very offensive & very patronising indeed.

I really wish i'd never posted this