smart parking

atilla

Sadness1 wrote: »

thanks Ralph-Y


I sent them the template letter and I am still waiting for a reply, but in the mean time they have sent me a demand for the full cost of £100. I think I was outside the 28 day period by the time I sent my letter. should I still hold out for the replay??????


any advice welcomed.

But when did you send it?

These clowns have form for not replying.
That said, with my latest tranch of tickets they seem to be be responding by return of post - all popla codes. :rotfl:

If you sent them an appeal, only fair they respond to it. If they don't, eventually tell them to put up or shut up.

Sadness1

Hi I've had a reply from smart parking they don't accept my appeal an have given me till the end if the week to pay. What should be my next step!!!!!! HELP PLEASE

Captain_Leaky

First of all, DO NOT PANIC! You have appealed and they have rejected. Wait and see what happens next. Most importantly, DO NOT PAY THEM.

pogofish

Don't panic. The next step is outlined in the Newbies Sticky - go back and read it.

Umkomaas

Did the rejection letter contain a POPLA code?

The_Deep

Although fighting a PPC invoice is not rocket science, it requires a little more effort than watching Stenders.

Apply yourself, you have been told what to do, just do it.

Sadness1

Hi no POPLA code in letter states as per BP Guidelines oct2014 para 34.6 the amount must be proportionate and justifiable. They say parking in car park breach of advertised terms and conditions clearly signage, they say there cost include, staff, premises telephone letters and postage, IT system and support depreciation assets human resources and general costs associated with membership to independent appeals service.
Signage they say according to BPA approved. They hold contract with land owner, not at liberty to disclose as commercially sensitive and exempt under freedom of information Act 2000.
They NTK follows all guidelines as per BPA and POFA2013. They say notice all over by staying Eirin car park you agree to comply with advertised terms and conditions. They will not freeze charge until matter is resolved .
HELP HELP !!!

Redx

Sadness1 wrote: »

Hi no POPLA code in letter !

report them to the BPA for not including a popla code with the rejection letter (email s clark)

Ralph-y

BPA:

[EMAIL="steve.c@britishparking.co.uk"]steve.c@britishparking.co.uk[/EMAIL]
Steve Clark
Head of Operational Services
British Parking Association
Stuart House
41-43 Perrymount Road
Haywards Heath
West Sussex
RH16 3BN

Ralph:cool:

Sadness1

Thank you for all your help, SORTED parking charge has been cancelled.