Foreign body in food!

Zandoni

Money-Saving-King wrote: »

This isn't the goodwill gesture board it's the consumer rights board!

No idea what difference the name of the board makes. But all consumers have a right to not be poisoned by dodgy manufacturing processes.

photome

Zandoni wrote: »

No idea what difference the name of the board makes. But all consumers have a right to not be poisoned by dodgy manufacturing processes.

Was the OP poisoned or did you make that up

Zandoni

photome wrote: »

Was the OP poisoned or did you make that up

Who knows they haven't been back for a while.

enfield_freddy

I got a ready mico wave meal from a large supermarket , when I pealed the top off , there was an elephant in it ..




did I complain , hell no , I sold it to the local circus for £7.45 ,


quids in now , so I bought another 3

Zandoni

enfield_freddy wrote: »

I got a ready mico wave meal from a large supermarket , when I pealed the top off , there was an elephant in it ..




did I complain , hell no , I sold it to the local circus for £7.45 ,


quids in now , so I bought another 3

Hope they were OK

enfield_freddy

yup they are all happy , german supermarkets are great arn,t they

RuthnJasper

Talk about First World problems... I think an apology and £5 is fair enough, as long as the meal didn't cost more than £5.

I probably wouldn't have eaten it though (and I hate wasting food).

enfield_freddy

well its a huge joke expecting a supermarket company to fold over and start paying large sums out for no damage.


the goods were faulty , they thanked the OP and sent monies to cover any costs incurred telling them.


they will have checked from the OPs receipt , the batch number and passed this back to the manufacturer , and would be watching for any other cases to come to light.


yes £5 is adequate in this situation.

Spicy_McHaggis

Bewildered60 wrote: »

I recently returned a blue full elastic band (2" long when flattened) to Asda which I had found inside a microwave meal.
Asda's response was to send me a letter of apology and a £5 voucher, which I thought was disappointing.
Is this a normal amount to receive in the way of compensation?

What was the meal?

lucy03

enfield_freddy wrote: »

well its a huge joke expecting a supermarket company to fold over and start paying large sums out for no damage.

the goods were faulty , they thanked the OP and sent monies to cover any costs incurred telling them.

they will have checked from the OPs receipt , the batch number and passed this back to the manufacturer , and would be watching for any other cases to come to light.

yes £5 is adequate in this situation.

The £5 wasn't adequate in this situation as a goodwill gesture as the OP thought it was on the low side and doesn't seem pleased with it. Personally I think it's a little low as well given that the OP would have wasted the original food, would have been marginally inconvenienced in changing their food plans and potentially marginally inconvenienced by taking the time to post the offending item back. Every individual would have a different sum in mind and no doubt some would might have unrealistic expectations but I'm surprised that a retailer wouldn't have offered £10 or so.

But in legal terms the retailer has done what they need to do unless the OP had actual and reasonable costs exceeding £5.