Barclays Say NO!

System

Probably Nationwide would be your best bet.

If they don't want you, try RBS as they (NatWest/RBS) seem the only ones that will accept you.

symphonies

My boyfriend is with Nationwide and he seems happy with them.

I used to bank with Coop a few years back. I really liked them. Branch staff in town were always lovely and dealt with customers very efficiently. However, what bugged me about the Coop was that they didn't have enough branches. When I was in Leeds for the day, the ATM swallowed my card so I tried to find a Coop branch to withdraw money over the counter and couldn't find one. Lol, yet there were HSBC, Lloyds or Natwest branches on every other corner! Decided to change banks after that day as I travel around quite a bit due to work and didn't want that happening again!

pinkdalek

Hanky_Panky wrote: »

With your (highlighted) history you sound like a nightmare customer. If you do get another account you may want to think long and hard about how YOU manage it if you want to keep it.

OP is looking for help and advice, not to be judged.
No one but the OP knows the circumstances as to how they ended up in debt in the first place. Not considered that they may have hit a spell of bad luck/poor decision making/lifestyle change?

peteuk

GingerFurball wrote: »

What exactly are you expecting a bank to do when you call them about someone else's account?

Barclays said if I return the post to them they would put an "away" marker on the account, this should stop the letters coming to me.
It didn't so I opened the next letter, and following letters until they listened to me and changed the address.
As a Barclays customer I was concerned that this could happen to myself once I left the house (which is highly likely) I didn't want them sending my bank details, credit card details ect to a stranger.

In the end they got the message and have removed my address from his account. I want asking for anything but an understanding of the issue and a resolution which suited both parties. At one point I was told there was nothing they could do, another they said they would stop the statements ect but there was certain letters they had to send, then I was told they could stop the whole range of letters. Its inconstancy and poor customer service that I hate.

But may be I just expect too much.

GingerFurball_2

If a bank is changing the address on an account on the instruction of a third party, then that's a major breach. I'd be amazed if that were true.

pmduk

OP, we don't know both sides of the story, it could be that the content of some of your calls could have offended a Barclays staff member - or even the quantity of calls bothered them. Either way if they've decided you're unprofitable to them they'll close the account. You're stuck with trying one of the few left or returning to one you've previously left but have no debts with. Of Course - Virgin Money are rolling out a new account you could try

grumbler

GingerFurball wrote: »

If a bank is changing the address on an account on the instruction of a third party, then that's a major breach. I'd be amazed if that were true.

Well, they have not *changed* it actually as they didn't know the new address. What are they supposed to do if the customer moves out without notifying them?

colsten

grumbler wrote: »

Well, the have not *changed* it actually as they didn't know the new address. What are they supposed to do if the customer moves out without notifying them?

You are missing the point.

A third party (allegedly) advised the bank that the address on an account was incorrect, and the bank (allegedly) acted on that advice.

How would you like your bank to act on the say-so of someone else and register that the address you gave them is incorrect?

10pence

grumbler wrote: »

Well, the have not *changed* it actually as they didn't know the new address. What are they supposed to do if the customer moves out without notifying them?

colsten wrote: »

You are missing the point.

A third party (allegedly) advised the bank that the address on an account was incorrect, and the bank (allegedly) acted on that advice.

How would you like your bank to act on the say-so of someone else and register that the address you gave them is incorrect?

Bank I use to work for, if mail was returned a 'gone away' marker was added to the account which would inhibit the account, forcing the customer to contact the bank to have the inhibit (block) removed.
You'd be amazed how often this happened, most common issue was with correspondence addresses and a 'fixed' permanent address; good example is of students using a family home address and then term time addresses.

GingerFurball_2

grumbler wrote: »

Well, they have not *changed* it actually as they didn't know the new address. What are they supposed to do if the customer moves out without notifying them?

Not what the OP is suggesting:

peteuk wrote: »

It didn't so I opened the next letter, and following letters until they listened to me and changed the address.