Mystery shopping thread 26 *please read the op first**please no client names or fees

Big_Graeme

samtastic7 wrote: »

I have a visit booked with tern , went to set the date and there are no questions , it looks like I've submitted the report lol
Anyone else got this

Yes but I remember getting an email saying the job was on hold till March. Could be they need to tweak the questionnaire.

DevilsAdvocate1

Red_Don wrote: »

Just read ESA's brief for the car visits. It's shockingly poor pay for the work.

Yes - I read it, then deleted it.

DevilsAdvocate1

Macadamia wrote: »

I have nothing constructive to say about ITSincognito - but my rather negative experience probably means I am biased.

Negative experience here too :-(

Miss_Terry_Shopper

If you are going on holiday then the better GBP/Euro exchange rate is great news.

Not so good however, if you have been awaiting payment from companies which pay in Euros.

Each 40 Euros of hard-earned fees is now worth less than £30 in real money.

Ouch

samtastic7

Big_Graeme wrote: »

Yes but I remember getting an email saying the job was on hold till March. Could be they need to tweak the questionnaire.

Yes thanks I got that reply but never got an email saying it had been moved

Big_Graeme

Miss_Terry_Shopper wrote: »

If you are going on holiday then the better GBP/Euro exchange rate is great news.

Not so good however, if you have been awaiting payment from companies which pay in Euros.

Each 40 Euros of hard-earned fees is now worth less than £30 in real money.

Ouch

The fees I can take a hit on, in reality the difference is a couple of quid for me, its the reimbursements that hurt, I'm just going to charge them as expenses on the P&L same as I would with PayPal costs.

mskitten2904

For anyone using iPad or iPhone the app by Evernote called Scannable has updated for better and faster use of scanning receipts to upload. It's lovely and easy.

Big_Graeme

mskitten2904 wrote: »

For anyone using iPad or iPhone the app by Evernote called Scannable has updated for better and faster use of scanning receipts to upload. It's lovely and easy.

Oohh, it always looked a useful app but it was a pain to use, will give it another try.

Tolteca87

MF and TNS showing in the bank for tomorrow.

ISWMLE

evelyns2000 wrote: »

Larac, they refused to pay me for an assignment last year as it didn't go according to the brief. The situation was totally out of my control. There is no way I could have changed things so it wasn't my fault. I held on hard and fought tooth and nail and got my payment in the end. They will answer emails so contact them quickly. They like to tell you it's been re shopped by someone else too, to get out of paying. Stick to your guns.

This sort of thing makes me angry.

As mystery shoppers it is incumbent upon us to realise that there are risks involved with running a mysteryshopping business just as there is any other. But those risks have to be ours, not the end clients or the mystery shopping company's. Our risks involve not following the essential brief details to write the reports, not picking up valid receipts for essential purchases, not maintaining video equipment and even not arriving on time for job appointments where the target has moved onto another customer. Anything reasonably foreseeable and anything that we could remedy with a little more care or forsight.

What is not our risk is the brief changing, the MSC not sending out the correct brief, silly and unworkable or scripted 'we will tell you what to say' scenarios that don't work, mystery shopper companies not having a clue what a typical sales scenario involves, target complaints about being mystery shopped without any tangible timely proof that such an accusation is true.

To put it most simply:anything that is not in our control or not our fault should be paid in full or negotiated upfront beofre the job takes place for a reduced fee if things don't pan out the way they expect it to. It is not at all lawfully enforceable for any mystyer shopping company or end client to withhold payment under those circumstances and, no, it is not OK for smug, mystery shopping company stooges to say to others to simply dismiss such client and mystery shopping company oversights with the same old 'you needn't have taken the job' ruse.

I am sick of hearing that one and so should you be...