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Should I refuse to pay service charge and leave cash tips?



  • Lifes_Grand_Plan
    tallgirld wrote: »
    Didn't even know you could refuse to pay it if it's added automatically!

    It all depends on whether it is stated as an "optional" charge - usually says either way on the menu (most often) or in the shop window etc.

    Either way they will add it automatically but then you can remove it if its optional.
    A big believer in karma, you get what you give :A

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  • prowla
    prowla Posts: 13,374 Forumite
    Name Dropper First Anniversary First Post
    I usually tip 10%, but I check if there's a service charge.
  • meknowalot-51
    Is the service charge optional?if so then TIP accordingly.I don't think you can refuse once you've ordered and eaten your meal so make sure what the rules are.If it states on the menu or in the restaurant that a service charge of 12.5% will be included and has to be paid then make your mind up........sit down and order or go elsewhere.Anywhere that says a service charge will be added never gets our custom,not only are they telling you your going to tip they tell you how much.In my opinion it's all a bit of a scam which is why it's almost always in the smallprint and never highlighted at the top of the menu.I've always considered tipping to be a reward for recieving exceptional service which is left to the customer,too many expect tips for just being there(cruise lines).
  • windywendy
    I go to London quite often, and like has been said before,if there are 8 in a party they automatically put the service charge on the bill, but several times when there has been 4 of us, service charge was automatically added. Also, we have been to Zizzi's and Strada and I was about to add a tip on my credit card but decided to ask if they got all the tips. I was told in both restaurants that only 60% of tips go to staff when a credit card is used.

    The UK is getting more like America when it comes to tips and service charges. I feel mean if a service charge has been automatically added and I don't leave a tip.
  • If the service is bad then I think it worthwhile to complain and refuse to pay the service charge.
    I organised a Christmas Dinner for 20 people, which meant an immediate 15% service charge for the group. All courses were pre-ordered, but the service was still awful.
    I paid the food and drink bill in cash, but refused to pay the service charge.
    The manager said they were short-staffed so after a lot of argument he eventually agreed to waive the charge. I paid a cash tip directly to the over-worked staff who tried their best.
  • AmyTurtle
    Newsflash - almost all restaurants that charge a 12.5% service charge use that money to pay wages - it doesn't go to staff as extra. Most places which have a tip jar/optional tipping and no service charge give the tips to staff as extra (I've worked in a lot of restaurants and my brother is a head chef for a premium restaurant chain).
  • GraceCourt
    GraceCourt Posts: 317 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
    edited 30 January 2015 at 2:46PM
    Gazgandalf wrote: »
    TAX: And yet our pay was taxed on the tips we didn't receive. We couldn't persuade the Tax Office that we didn't get as many tips as they were taxing us for.

    You cannot lawfully be taxed on income that you are not receiving. Were you asked to complete a PAYE Tax Return? If not, then I'm afraid you have been conned by the HMRC representative to whom you spoke. You should ask to make a Tax Return for 2013-14, complete it, and then claim your entitlement to reclaim all overpaid Income Tax that you have paid for the previous six complete tax years before the present one, i.e. 2008-09, 2009-10, 2010-11, 2011-12, 2012-13, and 2013-14. You might have to complete a return for each year, so look out your P60 end-of-year pay and tax summaries.

    You are legally entitled to do this, and if it is discovered that you have in fact underpaid tax during any of the five tax years up to and including 2012-13, then - unless it occurred because you knowingly supplied false information to HMRC - it is too late for HMRC to demand payment. HMRC can only lawfully demand underpayment for the last complete tax year, you can claim overpaid tax for six. As you are all paid by the same employer, it is almost certain that you all have the same PAYE Tax Reference (NB - not to be confused with the PAYE Tax Code, which is personal to each of you) and administered by the same HMRC Tax Office. You could try a collective letter, signed by all of you and giving all of your names, addresses, and National Insurance numbers, stating that you are going to do this... there is a possibility that - faced with the prospect of dealing with six sets of tax recalculations for a number of people over the same unlawful over-taxing, they will back down and pay your claims.

    If you are going to do this, use the figure assumed by HMRC for these non-existent tips to calculate how much each of you has been overtaxed each year (don't forget to ensure that no-one tries to claim over-payments for years during which they didn't work at your establishment!) and include these amounts in the letter. That means they can make payment and close all of the claims in one go.
  • C_Mababejive
    C_Mababejive Posts: 11,661 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    It may have already been mentioned but an establishment owner can legitimately keep service charges and trouser them but tips are a different matter. I refuse to pay added service charges and would not use such a place.
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • Jagraf
    Jagraf Posts: 2,462 Forumite
    I've been Money Tipped!
    I tip for service above and beyond what I expect. In fact, a waitress saved a restaurants bacon the other day as she was so lovely, yet the woman who showed us to our seats was a grumpy witch.

    I had put my coat on ready to leave but the waitress made up for it.

    I paid the bill, then sent an email stating how nice the waitress was but how not so pleasant the other woman was.

    I'm waiting for their response and expect to get a partial refund. This way, the waitress gets a tip, and its the restaurant that have to make amends.
    Never again will the wolf get so close to my door :eek:
  • Reue
    Reue Posts: 569 Forumite
    Once organised a Christmas meal where they tried to add on an automatic 15% service charge.

    The service was absolutely terrible all evening, food was bad and the manage disappeared when we tried to complain initially and then started arguing about the (burnt) food afterwards.

    They then had the cheek to present the bill with over £100 of service charge added! I had that removed ASAP.

    If you think the service is exceptional then tip in cash if you wish. Never by card.
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