Threatened with a visit by an angry buyer

alykatz

JethroUK wrote: »

In which case the buyer would NEVER have entered into the agreement in the first place had they known that parts were missing and impossible to source now

See what I mean by a TRANSPARENT agreement?

The ONLY reason the buyer is returning it is because of INFORMATION - or lack of it, for whatever reason

Thats why large organisations just take stuff back

Although the law does not say its wrong - it IS!

But surely thats down to the buyer not getting the information they needed in the first place.

The transaction was transparent at the time it was made, the buyers ineptitude it what has caused the problem.

Sellers are not responsible for buyers lack of knowledge or buyer levels of idiocy.

Had item been sold as used i would agree with you ,but that is not the case here.

You keep stating morally, how has the seller been immoral?
Item was described to the fullest extent and op had a full discussion with the buyer before they handed the money over.
Seller has done everything correctly legally and morally.

JethroUK wrote: »

Thats fine - if you are suggesting that the buyer was fully aware when they made 'the agreement' and has since busted it and now what their money back and simply 'claim' they were misled

I would entirely agree and they could keep it since they busted it

but thats clearly not the case

the buyer has bought something that they dont want (albeit they didnt read the ad properly), and would not have entered into the agreement had they been "fully aware" - you could argue they should read the ad properly (and thats what the law says)

I say - no loss, no damages, no postage even, not even packing, no return postage

Simple no brainer to sell it to someone that DOES want it

Unless of course its a piece of sheet that nobody would buy if the sale was FULLY TRANSPARENT

What part of the buyer had a full conversation about the missing pieces he was going to source with the seller whilst inspecting the item are you not understanding.

How is that in any was opaque?

Brooker_Dave

JethroUK wrote: »

People need to grasp that contracts should be totally transparent

Sellers should vet buyers abilities to repair broken things before selling to them on the off chance it might be beyond them?

soolin

One other thought not connected with any threats or 'rights'. If this item was bought on eBay as is implied in the first post then a £200 item will also have incurred a £20 selling fee. OP might want to factor in the chances of getting buyer to agree to a mutual if the refund goes ahead.

sham63

I think this was an 'off eBay sale' ?

The op's post seems to suggest that it was - so probably no fees involved.

Personally, I would just give him the refund and forget about it. Think about the benefits to you and your family by doing this, the issue immediately goes away.

If you were the type to 'tough it out' you probably wouldn't be here asking for advice. it's not a case of giving in, you just have to think about what's best for you personally and take the line of least resistance in this particular case. It's not the kind of 'big issue' that needs to be fought for, or to lose any sleep over.

Brooker_Dave

Why should people be bullied into handing money over???

RFW

Brooker_Dave wrote: »

Why should people be bullied into handing money over???

They shouldn't but it happens. Attitudes like yours can unfortunately escalate the situation far beyond where it started. Standing down doesn't always show weakness, sometimes it's the exact opposite.

ballisticbrian

Interesting mix of ideas. I suspect the answer lies somewhere in minute details of the item, the advert and the buyer, all of which aren't available to the posters on here.

Jk2000

Hi all.

lots of interesting views here.
just to clarify some points'

mattcanary wrote: »

CAB won't help.
You are the business in this cas. CAB help consumers - they won;t give advice to businesses.

I am a private individual and this sale was not conducted through a business.

soolin wrote: »

One other thought not connected with any threats or 'rights'. If this item was bought on eBay as is implied in the first post then a £200 item will also have incurred a £20 selling fee. OP might want to factor in the chances of getting buyer to agree to a mutual if the refund goes ahead.

initial contact by the buyer was made through ebay, the item was listed as a 'buy it now' ( and as already mentioned the listing was classed as 'spares/repairs' with parts missing to which I specifically went on to state I could not offer any insight to what was missing , I could not have made this clearer , indeed this portion of the listing was in bold font. The items price was marked down well below market value also to reflect) ,

The buyer requested my tel no as they could not compete the 'Buy it now' procedure as (in their words) they had an unresolved issue with ebay so were not able to place a bid due to Ebay blocking them from buying through the system, possibly not relevant but shows he has form for poor behaviour.

At this point the sale was conducted outside ebay.




further update.
have had several calls from the buyer , non of which I answered.
followed by a text to inform me that he intends to come to my house today at a certain time , stating "don't make me do something stupid"
I called the Police for advice as that is certainly a threat so taking us beyond the original civil matter , a very helpful officer discussed the issue and advised me I should not refund in his opinion and certainly should not be threatened/bullied in this manner. He offered to call the seller to warn off, he also offered to be present at my house at the same time as the buyer .
Just pondering my best course now

k3lvc

To the OP

What (in general terms) is the item and the money involved i.e. is it easy/cost effective for him to return or a large item from far away that's going to cost him big money ?

Will you be able to tell if other parts have been removed i.e. is the item he returns the same item you sold

Have you his contact details/ebay name and any contact through ebay ?

Was there significant other interest in the item that you could re-sell without a loss

To JethroUK

Give over with some of the rubbish you're spouting - the buyer had every chance to examine the goods in detail and then hand over their cash. If they had a specific query then that was the time to ask it and receive confirmation and document it.

Jk2000

k3lvc wrote: »

To the OP

What (in general terms) is the item and the money involved i.e. is it easy/cost effective for him to return or a large item from far away that's going to cost him big money ?

Will you be able to tell if other parts have been removed i.e. is the item he returns the same item you sold

Have you his contact details/ebay name and any contact through ebay ?

Was there significant other interest in the item that you could re-sell without a loss

item is a car part, sold for £200 (£300 market value complete)
he's 100 miles away.
should he swap parts I would find it tough to tell.
yes there was a few ebay messages
other interest, hard to tell as it was delisted within about 1-2 days

k3lvc wrote: »

To the OP


To JethroUK

Give over with some of the rubbish you're spouting - the buyer had every chance to examine the goods in detail and then hand over their cash. If they had a specific query then that was the time to ask it and receive confirmation and document it.

Indeed !