Samsung Tablet Cashback "offer" won't pay out

boo_star

Would the receipt be the bit of paper you get in the box with the product when it's delivered?

I don't think I've ever had an online order (barring from eBay) never include one.

alfonze24

The only paperwork that came with the product was certainly not an invoice or receipt. From memory it was a delivery note. I had every intention of claiming the cashback when I bought the tablet, so I made sure that I kept my eyes out for anything that looked like a proof of purchase like an invoice or receipt when the product arrived. When I saw that it didn't come with an invoice or receipt I presumed that the Currys email must be what the Samsung cashback people would need.

The first post on this thread by Frannybobs, mentions this delivery note calling it the delivery packing slip.

Frannybobs also mentions that they provided all evidence that they could think of with no mention of an invoice or receipt that came with the product so I can only assume that online purchases from Currys don't ship with invoices or receipts, very annoyingly. No doubt this would make claiming on the warranty difficult too. Perhaps everyone should call Currys asking for a copy of the receipt to be posted to them in case they have to use the warranty later.

unholyangel

Frannybobs wrote: »

Samsung have actually come back to him with the following:

"What we need is the sales receipt/invoice.

If Currys/PC World have not provided you with this it can be acquired by contacting their customer support team who will be happy to send you a copy. Once we have this document we will be able to validate your cashback claim."

The problems with online ordering I guess - you don't get that after the supply - only the order confirmation and delivery note. Hopefully he can get that info today or tomorrow and it should then go through.

Thanks for the advice on here - I'll come back and update the outcome

If i remember correctly, they need the vat invoice/receipt. A receipt may not necessarily be a vat receipt. Some retailers may give them automatically but others you may need to request them.

alfonze24

I called Currys today on this number: 0344 5610 0000
Then for their phone menus, I pressed:
4
4
2
1

I asked for a VAT receipt. They found my details and said they would email the receipt. It arrived a couple of minutes later as a pdf attachment to an email with a subject of:
Here’s a copy of your currys.co.uk receipt (XXXX)

The pdf receipt had the following information on it:
#########
Billing Address: XXXX
Delivery Address: XXXX
Sales receipt no. XXXX
Customer no. XXXX
Date of receipt: 18 January 2015
Order no.: CURXXXX
Order date: 02 December 2014
Branch no.: 4944

Reference Description VAT Quantity Ordered Sold Unit Price VAT Inclu. Sold TOTAL VAT incl.
107647 SAMSUNG - Galaxy Tab S 10.5" Tablet - Bronze 20% 1 £ 398.99 £ 398.99
Discount Offer on Galaxy Tab S 10.5" Tablet - Bronze - Andtab30 20% 1 £ -30.00 £ -30.00
Delivery Charge 20% 1 Free Free

Total excluding VAT £ 307.49
Total VAT £ 61.50
Total including VAT £ 368.99

Payment type MASTERCARD

Currys is a trading name of DSG Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG, registered in England No.504877, VAT No.
226 6599 33
© DSG Retail Limted 2011
#########

I've sent the receipt to the Samsung cashback people. I'll let you know what they say once they get back to me.

Cheers,

Dave

alfonze24

Hi all,

They accepted the Currys VAT receipt pdf and they have approved my claim. I got this email today:
##########
On 23 January 2015 at 13:13, Samsung Cashback <no-reply@samsungcashback.com> wrote:
Your claim has been validated for payment

Dear Mr XXXX,

Claim ID: XXXX

Your claim has now been validated and you will receive your cashback via direct bank transfer within 28 days.

If you have any questions, please check the information on the promotional website or email help@samsungcashback.com.

Kind regards,

Customer Services Team

This is an automated email, please do not reply.
##########

All the best,

Dave

CoolHotCold

Good to know, shame Samsung don't accept the Invoice that Currys sends and you need to get in contact with Currys to get a style of receipt they do accept.

But good news in the end.

alfonze24

Yes.

It was good that I could request the VAT receipt over the phone so easily, that I could get the VAT receipt by email so quickly, and that the cashback people accepted the pdf VAT receipt.

I wish Currys would include the VAT receipt with the product though. That may well be needed for warranty claims should they arise as well as be needed for this cashback scheme.

At least this post is here now and hopefully people will see it and know how to get what the cashback people want in the quickest possible way.

Cheers,

Dave

uyravgconsumer

Having the same problem but with John Lewis. I bought my tablet during the Black Friday deals. John Lewis failed to provide me with an actual receipt. I have delivery note, order confirmation, warranty order receipt. Submitted all of theses on Samsung cash back website but they are saying they are insufficient. Iv'e emailed john Lewis as it was an online purchase but have a feeling I'm going to be let down. £50 for them is nothing but for me, its a huge difference.

alfonze24

Does this not work?
http:// help.johnlewis.com/help/prices-and-payment/VAT-receipt
How do I get a VAT receipt?
To obtain a VAT receipt online, sign into your account, click into 'My John Lewis' select the relevant order and then click on the VAT receipt link. Please note that this link can take up to 24 hours to appear from placing your order.

If you do not have an online account with us, go to order look up fill out the order number, your surname and billing postcode and view your order. You can obtain your VAT receipt through the link on the right hand side.

alfonze24

Just checked my bank account and they haven't paid me yet. On 23/01/15 they said I would get paid within 28 days. So far it's been 19 days.