Samsung Tablet Cashback "offer" won't pay out

Frannybobs

Hi

I have checked the forums and couldn't see any other posts the same so I have started a new thread.

My boyfriend bought a Samsung Galaxy Tab S 10.5 tablet before Christmas from Curry's whilst they had a Samsung Cashback promotion where you would get £50 cashback after buying.

He bought the tablet online and has now gone to claim his cashback from Samsung. He had to do this online and provide "proof of purchase" which was actually undefined by them what they needed. Firstly he provided the delivery packing slip which wasn't sufficient, so he went back and provided the order confirmation email AND the delivery packing slip. Still not sufficient. So he also provided the receipt he printed off from the Curry's website in "My Account". Still insufficient. But they won't advise what he DOES need to provide.

What constitutes "proof of purchase" for an online order? I searched the internet but couldn't find any firm definition.

Has anybody else had problems with this promotion?

Any advice greatly appreciated.

Thanks,
Fran

Baby_Angel

I claimed cash back about 2 years ago. I took a photo of curry's receipt and uploaded to the claim website. Are you sure he did this exactly after a certain number of days. If I remember right I think it was 21st after purchase and before 60 days. Look at the t&cs. My claim was successfully validated and got my cash back.

neilmcl

He needs to print off the invoice.

Frannybobs

Yes he definitely did it within the alloted time - I've checked the T&C's.

@neilmcl - what constitutes the invoice for an online order? he's done the order confirmation and the receipt/invoice from the Curry's website under the 'My Account' section. That's all you get for online transaction.

neilmcl

I would have though the receipt would have been sufficient. Why do Samsung say it isn't?

Frannybobs

That's the problem - they're not saying why it is insufficient or what they need - just that it isn't sufficient proof. I suspect stalling so that it goes over the time when they won't provide the cashback, that's why I wondered if anybody else had took up the offer from Curry's and ordered online and been successful in claiming the cashback.....but then if they'd been successful they probably wouldn't be on here :rotfl:

bod1467

Similar thread.

https://forums.moneysavingexpert.com/discussion/3678775

Frannybobs

Thanks bod1467, that is similar but that case was actually validated and then they didn't pay. In this case they won't validate the valid claim but won't say what they need to satisfy their request for "proof of purchase". When I've googled it it comes up with an offer from 2 years ago for Samsung where it was £80 and it was a dual claim process £50 from Samsung and £30 from retailer - but nothing came up for the 2014 promotion.

FireWyrm

Go to a Curry's store and complain in person and very loudly?

Frannybobs

Thanks FireWyrm, I think he is also taking it up with Curry's - but I suspect the onus is on Samsung as it was a manufacturer promotion. Unfortunately there doesn't appear to be a contact number anywhere for him to ring and speak to someone rather than just getting unjustified rejections. We can't understand why it isn't being validated as it was a straightforward online transaction and he's provided every bit of paperwork he has - so having someone to speak to would help - but would mean they'd have to pay if they actually advise him rather than letting the offer expire and saying he didn't get a valid claim in in time.

FireWyrm

If the handset was bought through Currys, then Currys have responsibility here to assist you. I would still go to Currys and complain, loudly but not obnoxiously, that this is down to Currys and Currys should be sorting it out. You cannot be the first and only person to experience this issue and perhaps they can lean on the manufacturer where you cannot.