Samsung Tablet Cashback "offer" won't pay out

JJ_Egan

Baby_Angel wrote: »

I claimed cash back about 2 years ago. I took a photo of curry's receipt and uploaded to the claim website. Are you sure he did this exactly after a certain number of days. If I remember right I think it was 21st after purchase and before 60 days. Look at the t&cs. My claim was successfully validated and got my cash back.

Me the same a few years ago .
Requirement was copy of the receipt sent with the claim in the correct timespan .
Slight problem but an email to the company handling the Samsung promotions ( not Samsung ) sorted it .


By the way from past experience i find complaining loudly usually puts the back up of the person dealing with the complaint . More likely to be less helpful and nit picking .

Frannybobs

Thanks both, he is taking it up with Curry's but isn't the "complain loudly" sort which isn't necessarily a bad thing - he may get some helpful advice - depends who he speaks to.
I can't seem to find an email address for the Samsung promotions - I found a head office address and phone number for Samsung Electronics (UK) who are running the promotion but nothing else really. To be honest, electronic communications don't seem to be helpful with them - and can't find a phone number anywhere. Perhaps he should ring the general Customer Support and see if they can put him through anywhere...but pillar to post springs to mind. It' s just a nightmare - from reading the T&Cs closely he's fulfilled what they've asked for in the timescales required so I can't see why they keep rejecting his claim other than they don't want to pay out so want the time to run out.

JJ_Egan

CONDITIONS

Date of purchase then wait 30 days before submitting a claim .
Thats the condition to be qualified date of purchase and claim submitted after 30 days . Looks like that may be the error but we have no actual dates of purchase and claim .




http://www.samsung.com/uk/offer/tabs-cashback

stugib

Frannybobs wrote: »

I can't seem to find an email address for the Samsung promotions -

I've just got my validation email this morning - it says to email help@samsungcashback.com - have you tried that one yet?

Frannybobs wrote: »

It' s just a nightmare - from reading the T&Cs closely he's fulfilled what they've asked for in the timescales required so I can't see why they keep rejecting his claim other than they don't want to pay out so want the time to run out.

Tread carefully, the T&Cs said if they need more info they'll give you one chance and 7 days to get the right thing to them or they'll reject your claim!

You said 'before Xmas' - can you clarify the purchase date? As the post above says, it had to be after 30 days when you claimed, though I assume it would've picked this up in the application.

CoolHotCold

Go into a currys store, ask them to print off the receipt, use this for the proof of purchase.

Frannybobs

@JJEgan thanks for your input - yes he bought it on Nov 19th and completed the Claim online on Dec 19th.
@stugib - if they try rejecting it because he hasn't sent the 'correct' info then we'll fight it as they don't state anywhere in T&Cs what constitutes "proof of purchase" and I'm pretty sure that the order confirmation and corresponding delivery packing slip and the printed receipt from Curry's website are more than enough proof.
Was yours an online order - if so what info did you send exactly?
@CoolHotCold - worth a go - it may be the same as what he's printed off on their website but it may be different - he's ringing Curry;s after work tonight to see if they can help

JJ_Egan

Frannybobs wrote: »

@stugib - if they try rejecting it because he hasn't sent the 'correct' info then we'll fight it as they don't state anywhere in T&Cs what constitutes "proof of purchase" and I'm pretty sure that the order confirmation and corresponding delivery packing slip and the printed receipt from Curry's website are more than enough proof.


Not sure how you would fight it as the T&C are clear .

The Promoter reserves the right at its absolute discretion to disqualify claims which it considers do not comply with these terms and conditions.

Frannybobs

Apart from there is no definition of proof of purchase - and what he has sent does constitute proof - it's everything he has from the retailer - therefore we've met the conditions.

Frannybobs

Samsung have actually come back to him with the following:

"What we need is the sales receipt/invoice.

If Currys/PC World have not provided you with this it can be acquired by contacting their customer support team who will be happy to send you a copy. Once we have this document we will be able to validate your cashback claim."

The problems with online ordering I guess - you don't get that after the supply - only the order confirmation and delivery note. Hopefully he can get that info today or tomorrow and it should then go through.

Thanks for the advice on here - I'll come back and update the outcome

alfonze24

I bought a Galaxy Tab S 10.5" Tablet - Bronze on 02-Dec-2014. I submitted my cash back claim on 03-Jan-2015.

I got this email today:
>>>>On 17 January 2015 at XX:XX, Samsung Cashback <treatyourself@samsungcashback.com> wrote:
>>>>Your claim requires further action
>>>>
>>>>Dear Mr X,
>>>>
>>>>Claim ID: Y
>>>>
>>>>Unfortunately your claim has been put on hold and requires further action.
>>>>
>>>>Your claim was missing the following information:
>>>>
>>>>Unfortunately we cannot accept Order Confirmations or Delivery Notes as proof of purchase. Please provide
>>>>a copy of your till receipt or online receipt. If you do not yet possess a receipt, please contact Currys
>>>>PC World.
>>>>
>>>>So we can process your claim please reply to this email and include the missing information detailed above.
>>>>
>>>>We must receive the missing information within 21 days or your claim will be marked as rejected.
>>>>
>>>>If you have any questions, please check the information on the promotional website or email
>>>>help@samsungcashback.com.
>>>>
>>>>Kind regards,
>>>>
>>>>Customer Services Team

I didn't get a receipt from Currys. All I got was two emails and a delivery note with the product. The two emails had subjects:
Order acknowledgement (02-Dec-2014)
Order confirmation (10-Dec-2014)

When I login to the currys website, I can see the order on the ""My orders" page. There's a "Print receipt" button. When I
click this it prints 27 pages of currys website stuff followed by the my orders page. There's no receipt
number or anything like that. The order part of this "receipt" looks like a screen shot of the my orders page. I doubt Samsung
will find this acceptable since this is basically what I uploaded with my claim in the first place.

I will call currys tomorrow to see if they can post to me an official receipt.

I will let the forum know how I get on.

Cheers,

Dave