Anybody switching to Co-op heard from them yet?

Al_Jolson

Has anybody else who did the Co-op energy switch via the MSE Cheap Energy Club actually heard from them yet? I applied 11 days ago and thought I might have at least had an email by now.

martynh99

Switched via Cheap Energy Club on MSE Fri 02/01/2015 13:13 and not had anything yet from them - saving £65 a month too so really hoping they do fulfil

Your application to switch your energy supply to Co-operative Energy Fair and Square March 2016 is now in process. We reckon you'll be paying £ 784.62 per year less than if you'd not switched.

• Will my supplier contact me?
  Yes, your new supplier will contact you to confirm the date of your new supply and the first payment in the next few weeks.
• Can the supplier reject me?
  In a small number of cases the energy supplier won't accept a switch due to incorrect details entered or past payment issues. If that's the case we'll let you know in a separate email as soon as we know.

stator

Switched online 27/12/14
Received welcome pack e-mail 11/01/15
Target switch date 17/02/15

Al_Jolson

Finally got my email yesterday.

priorslee

Applied to switch through MSE on 7 Jan; finally got my initial email from Co-op yesterday (18 Jan).

Not very impressed that this has taken 11 days. Not clear whether this is a delay at MSE Energy Club or on Co-op side. They seem to also be starting their 14 day cooling off period from yesterday so it's going to be 25 days before they even kick off the process.

Their welcome letter states 'Switching over will take about 6 weeks to complete' - they clearly haven't taken much notice of the Ofgem guidance that switches should happen in 17 days! In my case their estimated date is 24.2.15 which is 7 weeks since I started it.

Not a very inspiring start!

stator

I'm thinking of cancelling the contract within the cooling off period, see whether the current round of price cuts will make a better deal. Got about 5 days to decide .....

mbailey

I did my switch on 9th Jan, but not heard anything yet.

I originally went for the "Fair and Square March 2016" tariff, but that seems to have been replaced by the "Fair and Square March 2016 V2" tariff now, so not sure which one I will get.

I want the new V2 tariff as it is cheaper.

Anyone in a similar situation? Did you get put on the V2 tariff?

mbailey

mbailey wrote: »

I did my switch on 9th Jan, but not heard anything yet.

I originally went for the "Fair and Square March 2016" tariff, but that seems to have been replaced by the "Fair and Square March 2016 V2" tariff now, so not sure which one I will get.

I want the new V2 tariff as it is cheaper.

Anyone in a similar situation? Did you get put on the V2 tariff?

Just got through to Co-Operative on the phone and spoke to an amazing Customer Service rep who found my details on the system and processed part of the application. She asked me to goto the meter and to give her the gas/electric meter serial numbers which I did.

Asked about the V2 tariff and she confirmed the V2 tariff would be cheaper for me and swapped me over.

Should receive my welcome pack in a couple of days.

Then the fun with trying to get Scottish Power to release me will begin...

walace58

At the beginning of this year I switched to dual fuel with sainsburys as BG could not directly switch me to dual fuel and I was a gas cust. With them but was wanting to add elect. Moving from EON. Sainsbury energy did it immediately and I am actually a BG customer! Nectar points as well. Cheap energy club have confirmed that it is almost the best and them said sainsburys jan 2016 would be a good move from feb2015. Coop and all the fewabovehave bad customer service. Sainsburys still read the meters, one visit and send bills. They sent me my ending current tariff letter in time and I changed instantly to jam 2016 with instant savings and reduced DD. No cancellation fees. BG has just announced price cuts so sainsburys rep told me to check website after feb27 and ring them to transfer without cancellation fees if better tariff. So I could not be more happy. Walace58

fb9

I got a letter asking for meter numbers, meter point reference number and meter point administration number about two weeks after starting the process. The meter point administration number should be on my bill apparently but it isn't. I called them up (why is there no dedicated switching number?) and, after many attempts where I gave up, finally queued for 12 minutes only to be told that the meter point administration number should be on my meter. I've just checked and it isn't there either so back to call queue hell for me. I really don't have time for this and I don't remember going through this pain last time I switched. The way things are going I might just not bother as I'm seriously unimpressed so far.

vm2pensioner

mbailey wrote: »

Just got through to Co-Operative on the phone and spoke to an amazing Customer Service rep who found my details on the system and processed part of the application. She asked me to goto the meter and to give her the gas/electric meter serial numbers which I did.

Asked about the V2 tariff and she confirmed the V2 tariff would be cheaper for me and swapped me over.
...

I have just had a similar experience with a very helpful Coop Energy agent.