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strange tescomobile issue

Collabora
Collabora Posts: 1,360 Forumite
in Mobiles
Strange.

I ordered a contract with tescomobile on Friday 9 January 2015 at approx. 10pm, so this will still be in the processing stage, so i wont get the phone and sim until Tuesday 13th.

Yet on my account with Tesco mobile it shows i have used 5 minutes of my allowance, which how when i dont have the phone/sim
«13

Comments

  • ballyblack
    ballyblack Posts: 5,156 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Do you have a previous Tesco contract?
    Do you have a temporary SIM mobile number?
  • Collabora
    Collabora Posts: 1,360 Forumite
    ballyblack wrote: »
    Do you have a previous Tesco contract?
    Do you have a temporary SIM mobile number?

    No
    never had a tesco contract and no temp sim. new order and customer because my EE contract has ended
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    A strange one, have you spoken to them via chat if option is available on sundays ?
  • Collabora
    Collabora Posts: 1,360 Forumite
    DCFC79 wrote: »
    A strange one, have you spoken to them via chat if option is available on sundays ?

    yes, they stated they will get someone to call me tomorrow as they cant figure it out
  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    It the usage shown online itemised or does it just show how many minutes you have and have used?
  • Collabora
    Collabora Posts: 1,360 Forumite
    mije1983 wrote: »
    It the usage shown online itemised or does it just show how many minutes you have and have used?

    it shows 5 minutes used of 250 minutes allowance, but as i only ordered the phone and contract friday night this has yet to be processed let along delivered to me.
  • mije1983
    mije1983 Posts: 3,665 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Name Dropper
    Collabora wrote: »
    it shows 5 minutes used of 250 minutes allowance, but as i only ordered the phone and contract friday night this has yet to be processed let along delivered to me.

    Yes I know you haven't got the phone yet, but if the website showed itemised usage it may have provided more information on why this glitch had occured.
  • cookie365
    cookie365 Posts: 1,809 Forumite
    You haven't already got some kind of call forwarding/voicemail service set up, such as Hullomail?
  • Collabora
    Collabora Posts: 1,360 Forumite
    cookie365 wrote: »
    You haven't already got some kind of call forwarding/voicemail service set up, such as Hullomail?

    No

    Have never set anything up, just ordered the phone and contract, even live chat cant figure out why this shows as 5 minutes being used.

    still using my EE sim until i get the tesco phone so i can provide the PAC to them
  • cookie365
    cookie365 Posts: 1,809 Forumite
    Spooky.

    On the bright side, five minutes isn't much, and you'll probably end up getting a month's rental free as an apology ;)
This discussion has been closed.
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