T-Mobile / EE Help

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River_lady wrote: »

So I sent an email to T-Mobile to 6 of their customer service/director/any other t-mobile address I could find. And I copied in ofcom.
To date t-mobile have not replied from a single address.
Ofcom have however sent me quite a comprehensive reply.
Do you guys have history?? Two pages of what mostly seems like you disagreeing with each other.....

Well give them a call on the number i provided earlier to the EE Exec office and given them a calm summary as they will sort your issues out.

grumbler

River_lady wrote: »

Do you guys have history??

For the history see the thread that I quoted in my first reply.
Plenty of reports from people who have got their money back.

Two pages of what mostly seems like you disagreeing with each other.....

Well, make your mind then...:think:
Or hire a solicitor if you can't...

It was pointless to contact Ofcom as it wasn't their business. I guess their "comprehensive reply" confirmed this.
Instead you can contact the ombudsman or, ultimately, the Small Claims Court.

BTW, for your future calls/letters, it's "PAC", not "PAC code".
>> The 10 worst acronyms if you’re a pedant (grrr)

River_lady

Thank you for all your help and advice.
A call to the Executive office and quoted my ofcom reference number got their attention. The lady called up the errant bill for nearly £200....couldn't make head nor tail of it (lots of extra charges) so we settled on £70 which was about what I originally expected to pay.