T-Mobile / EE Help

grumbler

Silk wrote: »

Originally Posted by grumbler
You are wrong.
Porting always terminates the contract, so "request to port" isn't different from "request to cancel".

That's only true if and when you use the code...

How can you port out without using the code?

Sorry just noticed this ....the networks have to work to the ;attest instructions you give ...so if you make it clear you've changed your mind you could give 30 days notice and cancel the PAC

Again, I don't see why you have to cancel the PAC if you decide to give a notice.
Neither of scenarios makes any sense though:

• getting PAC then giving a notice,
• giving a notice and cancelling the active PAC (without requesting a new one).

Silk wrote: »

Nope when you use a PAC they require 30 days from when it terminated the account

OK. As you keep repeating this, prove that they do require this. With the T&C or some other document binding for both parties.

Silk

grumbler wrote: »

How can you port out without using the code?

You can't I never said you could

grumbler wrote: »

Again, I don't see why you have to cancel the PAC if you decide to give a notice.
Neither of scenarios makes any sense though:

• getting PAC then giving a notice,
• giving a notice and cancelling the active PAC

If you ask for a PAC it's not giving notice it runs for 30 days ,if you change your mind you have to make it clear you are giving notice

grumbler wrote: »

Nope.
30 days after requesting the PAC.

Nope :rotfl:
It's 30 days from termination http://ee.co.uk/help/accounts-billing-and-topping-up/sign-up-and-manage-your-account/my-ee-account-help/get-a-pac-code


If you're a pay monthly customer there's no charge for a PAC code but, if you're still in contract, some charges may be applied. Any disconnection requires 30 days' notice.

grumbler

Silk wrote: »

Nope :rotfl:
It's 30 days from termination http://ee.co.uk/help/accounts-billing-and-topping-up/sign-up-and-manage-your-account/my-ee-account-help/get-a-pac-code


If you're a pay monthly customer there's no charge for a PAC code but, if you're still in contract, some charges may be applied. Any disconnection requires 30 days' notice.

OK, where does it say "30 days from when it terminated the account" or "from termination"?

What you quoted was a typical clause for all networks. All treat a PAC request as notice and charge for 30 days from the request. T-mobile is the only network pulling a fast one.

If you want to stick strictly to the T&C, the OP did give a notice. The T&C don't say that requesting a PAC voids the notice.

Silk

grumbler wrote: »

OK, where does it say "30 days from when it terminated the account" or "from termination"?

Well it says disconnection which is the same thing as it terminates at the same time

grumbler

No, it says from the notice, not from disconnection.

Silk

grumbler wrote: »

No, it says from the notice, not from disconnection.

Yes but as we know requesting a PAC isn't giving notice

Collabora

Silk wrote: »

Yes but as we know requesting a PAC isn't giving notice

True as once you are give a PAC then this is only valid for 30 days, if you dont use it your contract continues and you have to request a new PAC

grumbler

Silk wrote: »

Yes but as we know requesting a PAC isn't giving notice

I don't know. I know that it's a form of notice incorporating ability to port the number out.

Regardless, the OP did give a separate notice.

Silk

grumbler wrote: »

I don't know. I know that it's a form of notice incorporating ability to port the number out.

Nope it's a request to port a number, nothing to do with giving notice

grumbler wrote: »

Regardless, the OP did give a separate notice

Yes but they then went on to request a PAC which stopped the cancellation and kept the contract open until a PAC was used.

grumbler

How many times can I repeat that the T&C is the only document regulating relations between T-mobile and a customer. And the T&C don't say anything about PAC in general and PAC stopping cancellation in particular.

I: I am calling to give a 30-days' notice of cancellation.
They: Accepted.
I: PAC code, please.
They: It will stop the cancellation.
I: I gave you the notice as per the T&C, so you can't charge me for more than 30 days. And you can't refuse giving me PAC. Full stop.