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T-Mobile / EE Help
Comments
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Why ask if you are going to use a PAC
I: I am calling to give a 30-days' notice of cancellation.
They: Accepted.
.
Yep agreedI: PAC code, please.
They: It will stop the cancellation.
.
They ; Please refer to answer 2 if you get a PAC it will stop the cancellation, you are sent instructions that the contract will not end unless the code is used.I: I gave you the notice as per the T&C, so you can't charge me for more than 30 days. And you can't refuse giving me PAC. Full stop.It's not just about the money0 -
Ask what?Why ask if you are going to use a PAC
I don't ask for/about anything.
I give the notice as per the T&C.
I: I don't give a !!!! about "answer" and "instructions". I have the T&C that cannot be overridden by any 'answers'/'instructions'.They ; Please refer to answer 2 if you get a PAC it will stop the cancellation, you are sent instructions that the contract will not end unless the code is used.
It's fine for me that the contract will not end unless the code is used.
I will use the code.
I gave you the notice.
You have no right to charge me for more than 30 days.0 -
Ask what?
I don't ask for/about anything.
I give the notice as per the T&C.
.
Because you said
"I: I am calling to give a 30-days' notice of cancellation"
So why ask to cancel if you are going to use a PAC to cancel, you agree the cancellation notice is stopped once the code is asked for so there is no point.
When you ask for a PAC you are not asking to cancel you are asking for them to keep the line active until you have a code and decide to use it, be it the one they later supply or the one after etc.
They tell you this at the point of issue.
Cancelling within the T&C's is fine so long as you don't ask for a PAC because when you do it stops the cancellationIt's not just about the money0 -
Because the T&C say so. And 'asking' implies that they can agree or refuse. I give a notice, not 'ask'.Because you said
"I: I am calling to give a 30-days' notice of cancellation"
So why ask to cancel if you are going to use a PAC to cancel,
No I don't. PAC is a technicality for keeping my number when canceling, and Ofcom clearly say that the operator can't refuse giving it.you agree the cancellation notice is stopped once the code is asked for so there is no point.
Yes. It is active for 30 days and I am paying for these 30 days.When you ask for a PAC you are not asking to cancel you are asking for them to keep the line active until you have a code
And?and decide to use it, be it the one they later supply or the one after etc.
They tell you this at the point of issue.
Cancelling within the T&C is fine simply because it's within the T&C - regardless of any technicalities.Cancelling within the T&C's is fine so long as you don't ask for a PAC because when you do it stops the cancellation0 -
Also Ofcom say that an enduser can request a PAC in writing (emails included), but you will find most providers will insist they will only give the PAC if you call their retentions teamNo I don't. PAC is a technicality for keeping my number when canceling, and Ofcom clearly say that the operator can't refuse giving it.0 -
You can put it across to them by "demanding" but I prefer to "ask" to cancel it's called manners!Because the T&C say so. And 'asking' implies that they can agree or refuse. I give a notice, not 'ask'.
Who ever said anything about them refusing to give a code ?????No I don't. PAC is a technicality for keeping my number when canceling and Ofcom clearly say that the operator can't refuse giving it..
Yes you do I never said you didn't and if you fail to terminate you carry on payingYes. It is active for 30 days and I am paying for these 30 days
..
Yes it is but you can't go on to ask for a PAC because that removes the cancellation so there is no longer a cancellation in place to dispute.Cancelling within the T&C is fine simply because it's withing the T&C - regardless of any technicalities. ..It's not just about the money0 -
You implied this by saying that I must agree to my notice getting cancelled in order to get the PAC.Who ever said anything about them refusing to give a code ?????
So far it's just your words. I prefer something more material.Yes it is but you can't go on to ask for a PAC because that removes the cancellation so there is no longer a cancellation in place to dispute.
I gave notice - fact.
I haven't agreed to getting it cancelled - fact.0 -
That's true because when the PAC is issued you get told the contract is continuing until it's usedYou implied this by saying that I must to agree to my notice getting cancelled in order to get the PAC.
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Fair enough ask for a PAC code and when you get it read the terms they send to see that the contract is still running.So far it's just your words. I prefer something more material
Or ask Ofcom how it works.
It's not possible to have a cancellation in place with a PAC unless you contact them again to replace the cancellation instructionIt's not just about the money0 -
This doesn't mean that I agreed to what I've 'got told'. In fact I can't care less as I will use the PAC within 30 days.That's true because when the PAC is issued you get told the contract is continuing until it's used
Sending me something doesn't mean that I agree to this, although I don't mind taking on board the warning that the contract goes on if I fail to use the PAC.Fair enough ask for a PAC code and when you get it read the terms they send to see that the contract is still running.
I am a T-mobile customer with T&C clearly saying everything that is important to me. I don't have to contact Ofcom.Or ask Ofcom how it works.
It's not possible to have a cancellation in place with a PAC unless you contact them again to replace the cancellation instruction
That said, I agree that Ofcom is notorious for their incompetence, and the porting process that they implemented is yet another proof of this*. Luckily, it's not a law and can't overcome the T&C. T-mobile could have adjusted the T&C to incorporate the porting procedure if they wanted, but they have not done this. All networks except T-mobile work by this implication.
*In fact it's not that bad. It just lacks clarity that requesting a PAC constitutes a conditional notice of cancellation, although implying this by saying that the contract gets terminated when the number is ported out. All networks except T-mobile work by this reasonable implication.0 -
So I sent an email to T-Mobile to 6 of their customer service/director/any other t-mobile address I could find. And I copied in ofcom.
To date t-mobile have not replied from a single address.
Ofcom have however sent me quite a comprehensive reply.
Do you guys have history?? Two pages of what mostly seems like you disagreeing with each other.....0
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