Beware scam re Raspberry Ketones slimming pills

dvon9

Ilovecats wrote: »

Hi, unwittingly I purchased the above along with Aloe Colon Cleanse at the end of November; the advert said all you had to pay was the postage for a month's supply. There was no mention that you had 14 days to cancel etc. I would say I have not touched them, they are still unopened. When I checked my bank account yesterday I discovered that £79.95 had been debited out of my account twice!! When I went onto the internet I discovered that this has happened to lots of people. I paid by debit card so I am assuming that I will not get my money back. I phoned a number but all I got was 'this number is not being recognised'. What am I going to do now? Is there any way I can stop other payments coming out of my account or reclaim my monies back?? Can someone give me some advice/help please?? I cannot afford this type of fraud, because that is what it is. Please please help. :mad:

See post 21 below - hope this helps

haylesxxx

Hi everyone, I too have had the same issue with these and I have been waiting since may 2014 when they received my rebate form. I rang on so many occasions and been told it’ll be the end of the month.. Or someone would answer and put the phone down.. Or didn’t connect… So many lies for 8 months!! I reported them through the Action Fraud website, to which I received a crime reference number, I also queried this with consumer rights but as they are in America she couldn’t really help me but gave me a reference number anyway. So I tried once more to ring them and was told to write to the head office.. And a letter I did write!!! I wrote down these reference numbers and told them this was just the beginning and if they did not refund I would go to a solicitor, go directly to the police etc… And plenty more of course.. I scanned this on an app so I had a copy and sent it around 2-4 weeks ago and was shocked yesterday morning to find a cheque in my post, in dollars, and apparently it can take up to 6 weeks to process so we shall see. Here is the address:
Raspberry Ketone Fresh
9715 Estate Thomas
PMB #181
St. Thomas, USVI 00802
United States of America
Good luck.. Share the address as much as you can, too many people being scammed! Thanks
Thanks

Alquit

kellys1980 wrote: »

I got it all the money back on chargeback against the vendors merchant account. If was visa card i think it can be either a debit or credit card you paid with . What i found and proved is that they have multiple checkout pages some with terms and conditions indicating an agreement to autoship and some which dont. You may after you purchased go back to the main site and "think" you missed the terms and conditions saying its autoship but i can assure you that they definitely have pages with NO autoship ot terms even disguised in guarantee text

So put in writing to your back or credit card you dispute the card not present transactions as you did not authorise and agree to any thing on the checkout page you purchased from . Your bank will then ident against the vendors merchant account and the vendor has a company whose job it is to defend the vendor . However fortunately they are useless, albeit persistant and they send screenshots of the wrong website with the wrong ammounts and which show terms and conditions on. So when you get that write back again and tell the back thats not the page you purchased from as the one you purchased from had no terms at all . Visa who it will eventually get escalated to will know the criminals are revolviong checkout pages as i showed them a series some with terms and some with none

It will help if you get a letter from tarding standards saying its in their opinion a scam (although i didnt as i had enough proof as i took screenshots of the fake websiets and non visa compliant checkout pages). It woudl look better if you also reported to action fraud as you cna say its gota crime reference number as its going to be harder for the vendor to defend

You have to write the first letter to your debot or credit card privider within 120 days and demand a chargeback as otherwise you may miss the opportunity

Hi Kelly do you think you can post this screenshot where there in no terms and conditions as I certainly don't remember seeing a page with terms and conditions. This will save me hunting as I have just found I have been scammed for 2 payments of £92:78 and I am furious. Thanks if you could do that.

kellys1980

Alquit wrote: »

Hi Kelly do you think you can post this screenshot where there in no terms and conditions as I certainly don't remember seeing a page with terms and conditions. This will save me hunting as I have just found I have been scammed for 2 payments of £92:78 and I am furious. Thanks if you could do that.

Im not sure if this link will get stripped out and so also pmd you the link . Hope its in time to help you and good luck

https://www.flickr.com/photos/130727347@N07/16613090036/in/datetaken/

https://www.flickr.com/photos/130727347@N07/16451639440/in/datetaken/

kellys1980

Alquit wrote: »

Hi Kelly do you think you can post this screenshot where there in no terms and conditions as I certainly don't remember seeing a page with terms and conditions. This will save me hunting as I have just found I have been scammed for 2 payments of £92:78 and I am furious. Thanks if you could do that.

I just found out how to post links on this site so can put the url in easier way to see

Nice exampl e of non visa compliant checkout page . Notice the Womens health logo in the top which prives the creator of the website was same person who ran the fake magazine to go with his facebook adverts! Also if you purchased from this page you get a special offer to buy more products also with no terms displayed on the page

https://ketoneslimxt.com/offer10/order.php?prospectId=1123775&shipcountry=IE&cid=463&AFID=&AFFID=4001&SID=&TID=&AID=&click_id=&C1=137&C2=3802&C3=

the fake womens health magazine with fake endorsements is

http://inwomenshealthmag.com/denise/?t202id=129&c1=3802&t202kw


In case the links dont work i put on flikr here

https://www.flickr.com/photos/130727347@N07/16451639440/

and here


https://www.flickr.com/photos/130727347@N07/16613090036/

basically if yu can show the way these criminals have multiple checkouts and if you purchased from this company and got auto payments stollen these screenshots can prove that you never signed up for multiple payments and additionally the creators of the website are fraudsters because of the fake news magazine

kellys1980

Alquit wrote: »

Hi Kelly do you think you can post this screenshot where there in no terms and conditions as I certainly don't remember seeing a page with terms and conditions. This will save me hunting as I have just found I have been scammed for 2 payments of £92:78 and I am furious. Thanks if you could do that.

One other thing i forgot to mention is they use a company to try to feebly defend them taking money who will send to the bank a copy of some other website which is visa compliant . With these screenshots you can tell them the checkout you purchased from did not and insist that they are revolving the checkout pages between visa compliant pages and non compliant pages .

For example if you look at the https://ketoneslimxt.com/

You will see it has tick box indicating you accept terms and conditions and so they show that page to bank and say its compliant . Actaully the letter they write is pathetic and says "customer has been enjoying the use of the product and the webpage is visa compliant ete " . We wrote back to back in answer to say "we were not enjoying the product as it was returned and on the contrary the criminals were enjoying our money they had stollen, and the page we purchased from was not visa compliant and did not display terms as it did on the site they shwoe dthe bank"

With the pages i show here yu have total proof of how they carry out the fraud and it also explains why many of yu say you never noticed the terns which are in varying degrees of disguise on multiple sites

Frankly with this evidence and determination its hard to loose if it was from this site you purchased as you have the proof they are revolving checkoutpages

hope this helps some of you as the best way i

christian_d_2

My wife got scammed by these muppets last month. First thing I realised was that two amounts - One for £92.78 to Ketone Trim and other £89.74 to Cleansprem left the bank. Any way I managed to get the money back and I'm with Halifax but boy did the bank out up a fight.

These scammers set up a "Continous Payment Authority" on the card so the first thing was to get that removed pronto. I spoke to my wife and she was absolutely adamant that she did not see a tick box to agree to anything. Just simply ordered a sample.

Halifax tried to explain that they are aware of this company and that the diet pills were £3.95 for a trial and then if they are not sent back within 14 days then you have to pay for them. They cliamed that the two amounts taken from the bank were the payments my wife had agreed to on Ketones webpage. They refused my chargeback request.

After escalating it through three line managers at Halifax I basically told them that we had not agreed to buy further products and the ones my wife did buy were simply a sample on a single transaction. Halifax then tried to repeat what they had previously told me and I rebutted it straight away.

Halifax even pointed me to Ketones webpage and showed me a tick box which they claim my wife ticked. I told them straight that at no point did she tick a box and pointing me to some terms and conditions on a webpage that my wife clearly had not visited (the one she went on had no tickbox) was tantamount to being a party to fraud by my bank.

After an hour on the phone - Halifax were trying to explain that although it's unscrupulous the company had done nothing wrong. As a continuous payment authority was agreed at the point of sale. Again refused chargeback.

I had to fight tooth and nail for them to understand that we were not contracted to anything as my wife had not ticked a box in the first place. Anyway to cut to the chase they said that because a continuous payment authority had been set up they cannot escalate it with visa chargeback scheme as visa won't refund. They did cancel the payment authority for future payments.

I then asked them what would happen if I went into Asda, bought a loaf of bread and without my knowledge, Asda kept my card details and sold me 38 Cod Fillets without my permission or a signed contract. They operative was stunned, silence............. I told her to forget about the continuous payment authority route under the chargeback scheme as it's clearly a dead duck. Some one has stolen money from my card and I didn't care about visa, Halifax, Ketone or Asda for that matter, I just wanted my cash back and told them that they were the ones who were going to give it to me because if they didn't I'd ring them every single day and stay on the line for as long as it takes until they listened. They finally told me "we don't normally do this but we are going to refund and write to Ketone". I told them that they could write to whoever they liked but if they debit that money back out of my bank I will stand with a placard outside my local branch for as long as it takes.

One thing I would advise is that Halifax requested that they call me back on four seperate occasions during the conversation. You should refuse to get off the phone and tell them that you have all day to discuss this. Escalate it as far as you can up the chain of command as it took three operatives until they finally cracked. That made me think that Halifax have a policy of not refunding until the call gets to a certain point in their heirarchy. Good because if you bank with Halifax you'll have to fight really, really hard to get it back like I did.

tracey43

Please Read the small hidden terms and conditions SCAM DO NOT BUY KetoneSlimXT
TERMS & CONDITIONS

OFFER TERMS:
By placing your order today you'll be shipped a 30 day supply of KetoneSlim XT Slim(just pay £4.95 S&H). If you feel Ketone KetoneSlim XT not for you, cancel within 15 days from today to avoid the purchase price of up to £92.78 monthly (every 30 days) and enrollment in the twelve month auto-shipment program. Forty-five days after you start your trial and every thirty days thereafter, we shall send you a fresh 30-day supply of KetoneSlim XT Slim and charge you £92.78 monthly (every 30 days) for twelve full months. You can cancel or modify your membership at any time by contacting our Customer Service Team at 020 3695 3806 (UK) or +353 1800 817 241 (Ireland) or by emailing us at CustomerService@KetoneSlimXT.com

Shipped by Hermes. Please allow 3-5 days for delivery.

CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE

ATTENTION:
This is a legal agreement (the "Agreement") between You, the individual, company or organization ("you", "your", "The Customer" or "Customer") and KetoneSlimXT Slim("we", "our", "The Company" or "Company"). By ordering, accessing, using or purchasing any product ("Product") through this website or related websites (collectively the "Website"), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.

AUTO-SHIP
If you are enrolled in a promotion that is eligible for Auto-Ship, you will be enrolled to receive monthly shipments for twelve full months. You can cancel or modify your membership at any time by contacting our Customer Service Team at 020 3695 3806 (UK) or +353 1800 817 241 (Ireland) or by emailing us at CustomerService@KetoneSlimXT.com. If you enjoy your Product, do nothing. You will be billed at the promotional rate agreed to in the offer and you will automatically receive a fresh supply every month for twelve months so your program will not be interrupted. You will lock in the low promotional price billed every 30 days to your credit card, plus shipping and handling.

TRIAL PROMOTION TERMS AND CONDITIONS
If you choose to participate in a Trial Promotion, by clicking on the submit button on the checkout page and acknowledging that you agree to the terms herein and of that specific offer and, you will be charged for the shipping and handling fee of £4.95 USD for U.S. offers, less any applicable discount promotions you redeemed on the day you place your order ("Initial Order Date"). Your trial period starts on your Initial Order Date. You will be sent a 30 Day Supply of your product ("The Product") and be given a fixed number of days, as defined in the promotion on the checkout page, to try the product before being charged for the product. On the date of your order, you will be charged the shipping, handling and processing fee (as applicable, less any promotional discount you redeemed). Your product will be processed within 24 business hours of you placing the order. If you enjoy The Product, do nothing. You will be billed at the promotional rate for The Product price that you agreed to in the offer at the expiration of your trial promotion. Your Trial Promotion will expire on Last Day or later of the Fixed Number of Days as defined in the promotion on The Checkout page and you will be charged The Product Price (price for the product) unless you contact a Customer Service Representative and request a cancellation or Trial Period extension prior to this expiration date. This promotion comes with free enrollment in our Discount Autoship Program, which locks in the low promotional Product Price billed every 30 days to your credit card followed by your shipping and handling charge which will be billed when your product ships; beginning approximately 45 days from your Initial Order Date. Your shipping and handling fee will show up as a separate charge from your Product. You will automatically receive a fresh supply every month, beginning at approximately 45 days from the date of your first order so your program will not be interrupted. There is no obligation to continue this program and you can cancel at any time by simply contacting a Customer Service Representative (see trial promotion cancellations section below). Discounts: from time to time the company may run special promotions and can at its sole discretion reduce the price of your offer during any periods without notice. Being a member of our Autoship programs ensures that you are locked into pricing that shall not increase as long as you remain in the program.

REFUNDS, RETURNS AND CANCELLATIONS
We will gladly accept returns and issue full refunds (less shipping and handling), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). Please note: No refunds will be issued for previous transactions that are more than 30 days old as those sales are considered final. For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team. Returned Products must be sent to the following address:

Ketone Slim XT
PO Box 7574
Milton Keynes
MK11 9GQ
United Kingdom

We are not responsible for lost, stolen or damaged items. We recommend all returned items to be sent using some type of third party delivery confirmation system to ensure proper delivery. If you have received an order that was damaged, please contact a Customer Service Representative for a Return Authorization Number, and an immediate replacement will be sent out at no additional charge, once your returned item is received. Please note: No refunds will be issued for previous transactions that are more than 30 days old as those sales are considered final.

PROMOTION CANCELLATIONS
If for any reason during the Trial period (defined in the offer) of your Trial Promotion, you are dissatisfied with your Product, you will need to call our Customer Support and request either an extension of your trial period, or a cancellation of the service. If you wish to keep the 30-Day supply you received, you may choose to pay for that month only and cancel your autoship program. If you are not interested in continuing to use the product for the rest of the month, you will need to request a Return Merchandise Authorization (RMA) number and return your product (opened or unopened) within 30 days of the initial trial date to prevent being charged for the full 30-Day supply you received to try. Shipping and processing fees are non-refundable. All sales after the initial 30 Day period expires are final. Please note: No refunds will be issued for previous transactions that are more than 30 days old as those sales are considered final. Autoship cancellations may be processed at any time and require contact with a Customer Service Representative to verify the account holder request. Cancellation of an Autoship request will take effect immediately and any/all future shipments will cease. It will be required to re-order if you would like to re- enroll at a later time.

REBATE CANCELLATIONS
If you wish to return your merchandise for an exchange credit (Merchandise Credit), and you receive an RMA Number; your rebate will be cancelled and voided. Shipping, handling and processing fees are non-refundable. Please note: No refunds will be issued for previous transactions that are more than 30 days old as those sales are considered final.

COMPANY POLICIES
The Site and The Company Products are available only to individuals that are at least eighteen (18) years of age and that can enter into legally binding contracts under applicable law. Promotional offers are limited to one household.

CONTACTING US
To contact The Company with billing, fulfillment or any other inquiry associated with the Company’s products, please call:

Ketone Slim XT | Customer Service Team
020 3695 3806 (UK) | +353 1800 817 241 (Ireland)
CustomerService@KetoneSlimXT.com
24-7 Customer Support!

Healthy Nutrition LTD | Nr.9119325
3rd Floor | 14 Hanover Street
London | W1S 1YH | United Kingdom

hoylenets

Why oh why did I do it! First time in my life I've fallen for a scam! Late night listening to friends with wine is not a good combination for reading every word of very very confusing small print on a trial offer site determined to make it as difficult as possible for you to do so! Just a word of warning to others who suddenly spot a charge of over £90 on their credit cards for a few tablets in a bottle - when you get to the stage of finally obtaining a RAM no. from the company to return them you then have to obtain PROOF OF POSTAGE BUT THEN YOU HAVE TO RING THEM BACK UP AND GIVE THEM THAT PROOF BEFORE THEY WILL CONSIDER CLOSING YOUR ACCOUNT! Dont think that having finally gotten a RAM number and posted them back that that is sufficent because you have already told them to cancel the account - it's not! Ring back with proof of postage and keep ringing until they do send out a confirmation email as proof! Good Luck!

meer53

christian_d wrote: »

My wife got scammed by these muppets last month. First thing I realised was that two amounts - One for £92.78 to Ketone Trim and other £89.74 to Cleansprem left the bank. Any way I managed to get the money back and I'm with Halifax but boy did the bank out up a fight.

These scammers set up a "Continous Payment Authority" on the card so the first thing was to get that removed pronto. I spoke to my wife and she was absolutely adamant that she did not see a tick box to agree to anything. Just simply ordered a sample.

Halifax tried to explain that they are aware of this company and that the diet pills were £3.95 for a trial and then if they are not sent back within 14 days then you have to pay for them. They cliamed that the two amounts taken from the bank were the payments my wife had agreed to on Ketones webpage. They refused my chargeback request.

After escalating it through three line managers at Halifax I basically told them that we had not agreed to buy further products and the ones my wife did buy were simply a sample on a single transaction. Halifax then tried to repeat what they had previously told me and I rebutted it straight away.

Halifax even pointed me to Ketones webpage and showed me a tick box which they claim my wife ticked. I told them straight that at no point did she tick a box and pointing me to some terms and conditions on a webpage that my wife clearly had not visited (the one she went on had no tickbox) was tantamount to being a party to fraud by my bank.

After an hour on the phone - Halifax were trying to explain that although it's unscrupulous the company had done nothing wrong. As a continuous payment authority was agreed at the point of sale. Again refused chargeback.

I had to fight tooth and nail for them to understand that we were not contracted to anything as my wife had not ticked a box in the first place. Anyway to cut to the chase they said that because a continuous payment authority had been set up they cannot escalate it with visa chargeback scheme as visa won't refund. They did cancel the payment authority for future payments.

I then asked them what would happen if I went into Asda, bought a loaf of bread and without my knowledge, Asda kept my card details and sold me 38 Cod Fillets without my permission or a signed contract. They operative was stunned, silence............. I told her to forget about the continuous payment authority route under the chargeback scheme as it's clearly a dead duck. Some one has stolen money from my card and I didn't care about visa, Halifax, Ketone or Asda for that matter, I just wanted my cash back and told them that they were the ones who were going to give it to me because if they didn't I'd ring them every single day and stay on the line for as long as it takes until they listened. They finally told me "we don't normally do this but we are going to refund and write to Ketone". I told them that they could write to whoever they liked but if they debit that money back out of my bank I will stand with a placard outside my local branch for as long as it takes.

One thing I would advise is that Halifax requested that they call me back on four seperate occasions during the conversation. You should refuse to get off the phone and tell them that you have all day to discuss this. Escalate it as far as you can up the chain of command as it took three operatives until they finally cracked. That made me think that Halifax have a policy of not refunding until the call gets to a certain point in their heirarchy. Good because if you bank with Halifax you'll have to fight really, really hard to get it back like I did.

Halifax don't have a policy of not refunding until it gets to "a certain point in their heirarchy", they have a policy, like most banks, of refunding customers who just won't accept what they're saying. It's sometimes easier to refund someone to get rid of them.