Can i claim via paypal for an item not delivered but "attempted to deliver"?

campdave

chompie wrote: »

How can you quantify something that fits through a letterbox not being delivered as a delivery attempt?

If they require a signature, they can't just stick it through a letterbox.

You can go on arguing on this thread all you like until you get the answer you want.

Best wishes.

mrcol1000

chompie wrote: »

How can you quantify something that fits through a letterbox not being delivered as a delivery attempt?

So what exactly does it show on the tracking? Normally parcels are scanned at each stage

chompie

campdave wrote: »

If they require a signature, they can't just stick it through a letterbox.

You can go on arguing on this thread all you like until you get the answer you want.

Best wishes.

The fact remains it's not a signed for item, was delivered back to me through my letterbox with no signature, why wasn't the same afforded at the other end.

theonlywayisup

chompie wrote: »

The fact remains it's not a signed for item, was delivered back to me through my letterbox with no signature, why wasn't the same afforded at the other end.

The fact remains you aren't listening.

chompie

theonlywayisup wrote: »

The fact remains you aren't listening.

Thanks for commenting.


Out of interest where do you stand on an item of post not being delivered one end through the letterbox but through the letterbox at the other end with the same service?


Would you feel aggrieved at not receiving any recompense?

theonlywayisup

chompie wrote: »

Thanks for commenting.


Out of interest where do you stand on an item of post not being delivered one end through the letterbox but through the letterbox at the other end with the same service?


Would you feel aggrieved at not receiving any recompense?

I run a business. I don't waste my time chasing pennies when there are pounds to be made elsewhere. Move on, get over it.

martindow

chompie wrote: »

Thanks for commenting.


Out of interest where do you stand on an item of post not being delivered one end through the letterbox but through the letterbox at the other end with the same service?


Would you feel aggrieved at not receiving any recompense?

No I wouldn't be pleased but in concentrating on P4D you are not accepting other aspects of this.

You need to refund or resend (via RM imho) the item to your buyer. If you don't keep them happy they will open a claim and give you feedback which could harm you long term.

Can you repackage it so it is under 25mm thick? If so it will go as a large letter and will be much cheaper.

Attend to your buyer's needs first and then chase the carrier.

chompie

mrcol1000 wrote: »

So what exactly does it show on the tracking? Normally parcels are scanned at each stage

Thanks for suggesting this.


I had not looked since I made a claim with P4D and to say the list has changed is an understatement.


originally it had lots of processes without going for delivery, then out for delivery appeared twice with "problem" and load more processes.


Now the list has removed the "problem" and is as follows.


(Buyer was at home all week, and no cards have been received)
Also it says in the "tracking" it was delivered back to me on the 15th when I received it on the 17th ( I know this as it's the date I contacted inpost
about it)
______________________________________________________________
686562478919:46, 15/12/2014Goods Delivered 686562478913:48, 15/12/2014
New delivery Instructions P4D Update12:04, 15/12/2014Delivery has been attempted twice by the courier but there was no answer. No further attempts will be actioned. A card should have been posted through the door, please refer to this to find out where to collect this from.
68656247897:49, 13/12/2014Goods returned to depot
68656247897:54, 12/12/2014Goods returned to depot
686562478917:03, 11/12/2014Goods returned to depot
686562478911:59, 11/12/2014Delivery point closed (Carded)68656247896:31, 11/12/2014Goods loaded onto a van P4D Update15:18, 10/12/2014Delivery has been attempted by the courier but there was no answer. Rest assured, the courier should action a second delivery attempt the following working day.
68656247899:03, 10/12/2014Delivery point closed (Carded)68656247896:34, 10/12/2014Goods loaded onto a van
68656247893:30, 10/12/2014Arrived at Delivery Depot
686562478918:42, 09/12/2014Awaiting Collection
686562478918:25, 09/12/2014On route to delivery depot
686562478917:17, 09/12/2014Goods collected
686562478912:22, 08/12/2014Parcel dropped off at locker
12:21, 08/12/2014Order received for InPost

chompie

martindow wrote: »

No I wouldn't be pleased but in concentrating on P4D you are not accepting other aspects of this.

You need to refund or resend (via RM imho) the item to your buyer. If you don't keep them happy they will open a claim and give you feedback which could harm you long term.

Can you repackage it so it is under 25mm thick? If so it will go as a large letter and will be much cheaper.

Attend to your buyer's needs first and then chase the carrier.

The buyer has been great (the fact that 12 days later they hadn't even contacted me to ask where the item was shows great patience) I dealt with them first. and have kept them informed all the way. offering a full refund or redelivery the first time I contacted them.

chompie

soolin wrote: »

Or a criminal record for fraud :eek:

this is MSE not some dodgy ripoff site where fraud is seen as amusing.

As I've already contacted them and they know I have the item I shall not be going down that route anyway...


Not going to let it drop though. there are too many discrepancies in what they have told me and what the tracking says.


Is there an ombudsmen that will deal with complaints about services?