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Big Thank You - Appeal Won!

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Hi,

I went to Asda and outstayed my welcome. Then received a Parking Charge Notice of £40 from Smart Parking.

I wanted to come back to this forum to thank the forum members for the sticky thread on here. I did as advised and read through it, got the template, submitted the appeal on NYE and today received an email to confirm they would be cancelling the charge. Also a big thank you to people who have posted their experiences as reading through some of those also helped me.

I did produce receipts for my appeal too as they were claiming I exceeded my free stay but the receipts showed the checkout time as just a few minutes before I left the car park.

So a big thank you, thank you, thank you to you all.

DB
I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

If you can't be the best -
Just be better than you were yesterday.

Comments

  • Umkomaas
    Umkomaas Posts: 43,362 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Brilliant, glad you were able to get this cancelled so quickly, and well done on handling it by using the NEWBIE FAQ sticky as Coupon-mad envisaged it should be.

    Smart have always 'run scared' of a forum assisted appeal, but maybe they're a bit smarter than your average PPC as they must be pretty sure if they reject a forum assisted initial appeal, they're going to be slapped with a forum assisted POPLA appeal by return, and that's going to cost them some work in dealing with it plus a £27 POPLA feel.
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .

    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Private Parking Firms - Killing the High Street
  • Half_way
    Half_way Posts: 7,472 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Dont forget to get in touch with your local press/media and hammer home the message that these charges are unlawful, and that the store are responsible for the actions of their agents - also try and shoe horn in something along the lines of the store may also have to re fund anyone who has paid a parking charge on that site
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • Dobbibill
    Dobbibill Posts: 4,191 Ambassador
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Name Dropper
    I have put it on social media too for my friends to benefit from my experience and hopefully it will spread to their friends and so on but I doubt the appeal would have been as successful or speedy if it was not for this forum so I'm extremely grateful for the shared knowledge, template and technique.

    DB
    I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    If you can't be the best -
    Just be better than you were yesterday.
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