Mail Plus, Daily Mail, MOS, Kindle - is it a scam?

bod1467

Sign up to Mail Plus for another twelve months and we’ll send you an upgraded Kindle Fire HD

So still saying a better version than last year ... the same device again is not a newer version or upgraded version.

OP - time to get legal with them? (See other thread).

bendaw

keyser666 wrote: »

Whats more telling is the page that they redirect you to when you click purchase now

https://www.dailymailplus.co.uk/kindleupgrade?utm_source=cvdb&utm_medium=email&utm_campaign=kindle_141114&utm_content=kindle

Thanks for that, your link gives more details of the offer, saying

"Sign up to Mail Plus for another twelve months and we’ll send you an upgraded Kindle Fire HD.
Still with a 7″ screen, the newer device is faster and easy to use. And because it is worth £89, that’s an unbeatable deal for another year of Mail Plus."

That is not reflected in their latest message that states

"After discussing your case with our senior agents, we have concluded that at no point did we specify which model of Kindle you will be receiving.
Customers who purchased a second Kindle offer were informed they would recive a new Kindle, however we did not say it would be the newest Kindle model."

I've asked them to comment on this and will post their reply

bendaw

bendaw wrote: »

Thanks for that, your link gives more details of the offer, saying

"Sign up to Mail Plus for another twelve months and we’ll send you an upgraded Kindle Fire HD.
Still with a 7″ screen, the newer device is faster and easy to use. And because it is worth £89, that’s an unbeatable deal for another year of Mail Plus."

That is not reflected in their latest message that states

"After discussing your case with our senior agents, we have concluded that at no point did we specify which model of Kindle you will be receiving.
Customers who purchased a second Kindle offer were informed they would recive a new Kindle, however we did not say it would be the newest Kindle model."

I've asked them to comment on this and will post their reply

Latest from Luke Richards at the Daily Mail

"There has been alot of confusion surrounding oyur case and I sincerely apologise ofr this.
It seems that after even closer inspection we are unable to locate the correct MyMail account for you and therfore cannot confirm whether or not you are eligible for the December offer or not"

I've told them they're right and I'm not eligible so please refund my money and arrange to collect the Kindle.

Interesting (shame they don't have a spell checker)

bendaw

esuhl wrote: »

Hmm... a newer "version" strongly suggests to me that they are offering a more recent model.

I'd look into that, sue them in the Small Claims Court if necessary, and create one hell of a lot of bad publicity for them (nice start by posting here!).

No reply from the Daily Mail (Mail Plus).

"Which" are looking for consumer problems that merit their investigation and I have sent them details of this under their grouping "Help Wanted - seen any scams"

bendaw

bendaw wrote: »

BEWARE - IS THIS A SCAM?
I accepted last year's deal for a "Free" Kindle for a year's subscription that has now ended and was sent a renewal offer of
"Just pay £119.88 and we'll send you a newer version of the Kindle Fire HD 7" 8GB device we gave you last year."
I received an identical model, same "Third Generation Build" and storage capacity, so I contacted Mail Plus and asked for the upgraded model or a refund.
Mail Plus (Luke Richards) insists that "The latest Kindle you received has updated software and the format has also been redesigned."
I maintain that there is no significant difference but Mail Plus disagrees, although they can't seem to specify what the updates are.
I'm a pensioner and feel I have been conned by the Mail.
Any advice would be welcomed

The Daily Mail / Mail Plus people still say they've not been misleading and aren't prepared to refund my money.

Has anyone else been offered this deal?

bod1467

Have you sent them a letter before action (LBA) yet? If not, do so (if you really do want to return the tablet and get a full refund). The LBA needs to state what you require and when you require it by - e.g. a full refund within 14 days. If they don't comply then you'll raise a claim in the small claims court, and add the cost of this process to the refund you're seeking.

And if they don't react to the LBA, file a small claim at MCOL )Money Claim Online).

bendaw

bod1467 wrote: »

Have you sent them a letter before action (LBA) yet? If not, do so (if you really do want to return the tablet and get a full refund). The LBA needs to state what you require and when you require it by - e.g. a full refund within 14 days. If they don't comply then you'll raise a claim in the small claims court, and add the cost of this process to the refund you're seeking.

And if they don't react to the LBA, file a small claim at MCOL )Money Claim Online).

Thanks again for your advice.

I'm reluctant to go that route at present as we're not in the best of health and also because The Mail are still responding

Their latest message (Josh Armstrong) said
"At the start of the offer, when you originally placed your order in October 2013, we were supplying the second-generation Kindle Fire HD. After this model was discontinued we switched to supplying the third-generation model.

The automated email you received offering an upgraded model was targeted specifically at those of our customers who had originally purchased the second-generation model; that is, the upgrade referred to in the email was the upgrade from the second-generation to the third-generation model".

I've replied

"The second generation was 16GB.
Your offer was for an upgrade to the 8GB, which means it was for the third generation

"Just pay £119.88 and we'll send you a newer version of the Kindle Fire HD 7" 8GB device we gave you last year."

I've not yet had a reply

Poppie68

It's surprising there doesn't seem to be anymore complaints to be found as I'm sure there would be thousands of unhappy people.

bod1467

They're DM readers - they (usually) believe anything they're told.

bendaw

Poppie68 wrote: »

It's surprising there doesn't seem to be anymore complaints to be found as I'm sure there would be thousands of unhappy people.

Me too, very odd.