Mail Plus, Daily Mail, MOS, Kindle - is it a scam?

bendaw

BEWARE - IS THIS A SCAM?
I accepted last year's deal for a "Free" Kindle for a year's subscription that has now ended and was sent a renewal offer of
"Just pay £119.88 and we'll send you a newer version of the Kindle Fire HD 7" 8GB device we gave you last year."
I received an identical model, same "Third Generation Build" and storage capacity, so I contacted Mail Plus and asked for the upgraded model or a refund.
Mail Plus (Luke Richards) insists that "The latest Kindle you received has updated software and the format has also been redesigned."
I maintain that there is no significant difference but Mail Plus disagrees, although they can't seem to specify what the updates are.
I'm a pensioner and feel I have been conned by the Mail.
Any advice would be welcomed

maninthestreet

So exactly what Kindle were you supplied with 12 months ago?

bendaw

Third generation Kindle Fire HD, the one without a camera

RichardD1970

Latest 7" Kindle Fire HD 8gb is £99 on Amazon. Is this the one you've been sent?

Sooler

Says here Third Generation came out Sept 2014
http://en.wikipedia.org/wiki/Kindle_Fire_HD

It has quad core processor and camera, there doesn't seem to be a Third Generation with no camera.

So the one the OP had from last year is not Third Generation, so Daily Mail are correct.

dacouch

Sooler wrote: »

Daily Mail are correct.

Is not something you hear very often unless you hang around with Nigel Farage

bendaw

RichardD1970 wrote: »

Latest 7" Kindle Fire HD 8gb is £99 on Amazon. Is this the one you've been sent?

Hi, thanks for response.

No, it doesn't have the cameras

bendaw

Sooler wrote: »

Says here Third Generation came out Sept 2014
http://en.wikipedia.org/wiki/Kindle_Fire_HD

It has quad core processor and camera, there doesn't seem to be a Third Generation with no camera.

So the one the OP had from last year is not Third Generation, so Daily Mail are correct.

Hi, thanks for interesting observation.
Mail Plus said to swipe down into settings, click device and see what generation is shown.
They are both identical "Third Generation".
I can only think that Wikipedia is wrong as the evidence is plain to see.
I'll post the photo of them together if someone can tell me how to upload it.

bendaw

Sooler wrote: »

Says here Third Generation came out Sept 2014
http://en.wikipedia.org/wiki/Kindle_Fire_HD

It has quad core processor and camera, there doesn't seem to be a Third Generation with no camera.

So the one the OP had from last year is not Third Generation, so Daily Mail are correct.

Amazon show the kindles I'm talking about as "Kindle Fire HD 7" [Previous Generation]" - and they're the thin type without the cameras.

So sorry, but Mail isn't correct

Sooler

Info from eBay, there are 2 models that are both designated 3rd generation

http://www.ebay.co.uk/gds/How-to-Use-the-Kindle-Fire-HD-Camera-/10000000178372211/g.html
Kindle Fire HD 7-inch (3rd gen) - no camera
Kindle Fire HDX 7-inch (3rd gen) - with camera

Review compares the HDX and the HD
http://www.techradar.com/reviews/pc-mac/tablets/amazon-kindle-fire-hdx-7-1199353/review#null

but that must be the 2nd generation HD in that review as the 3rd generation HD looks like the HDX

HD 3rd generation press release
http://phx.corporate-ir.net/phoenix.zhtml?c=176060&p=irol-newsArticle&ID=1857758&highlight=

• High-definition display with 1280x800 resolution and 216 pixels per inch, making movies, TV shows, books and games vivid and detailed. 66% more pixels than the previous generation Kindle Fire.
• Powerful, dual-core 1.5 GHz processor, 60% faster than the previous generation Kindle Fire.
• Dual stereo speakers with Dolby Digital Plus audio—the standard in high-end audio.
• All-new slim design that matches the look and feel of the new Kindle Fire HDX.

So the OP now has two 3rd generation HD's.
The Mail offer is for a newer version HD - there isn't one. OP is correct.

bendaw

Sooler wrote: »

Info from eBay, there are 2 models that are both designated 3rd generation

http://www.ebay.co.uk/gds/How-to-Use-the-Kindle-Fire-HD-Camera-/10000000178372211/g.html
Kindle Fire HD 7-inch (3rd gen) - no camera
Kindle Fire HDX 7-inch (3rd gen) - with camera

Review compares the HDX and the HD
http://www.techradar.com/reviews/pc-mac/tablets/amazon-kindle-fire-hdx-7-1199353/review#null

but that must be the 2nd generation HD in that review as the 3rd generation HD looks like the HDX

HD 3rd generation press release
http://phx.corporate-ir.net/phoenix.zhtml?c=176060&p=irol-newsArticle&ID=1857758&highlight=

• High-definition display with 1280x800 resolution and 216 pixels per inch, making movies, TV shows, books and games vivid and detailed. 66% more pixels than the previous generation Kindle Fire.
• Powerful, dual-core 1.5 GHz processor, 60% faster than the previous generation Kindle Fire.
• Dual stereo speakers with Dolby Digital Plus audio—the standard in high-end audio.
• All-new slim design that matches the look and feel of the new Kindle Fire HDX.

So the OP now has two 3rd generation HD's.
The Mail offer is for a newer version HD - there isn't one. OP is correct.

Thanks for clearing that up.

So anyone have any advice please on what to do seeing Mail is unwilling to do anything?