G24 double visit

M.A.G

Hi, can anyone help me please ? I've been stitched up by G24. The driver of my car visited a B&M car park to shop there and left well within 1 hour of entering( the free period is 2 hrs). Later the same day the driver visited the KFC drive through which uses the same car park. Now these lovely people a G24 can only apparently see my car entering on the first visit and leaving on my final visit, the other exit and re entry has been missed/ignored and they insist that my car was ther for 195 minutes !
Any help you can provide will be gratefully received

The_Deep

Double dipping, probably the easiest one to bat into the long grass,

http://parking-prankster.blogspot.co.uk/2013/05/highview-parking-spurred-into-immediate.html

M.A.G

Well that will be helpful for the future but doesn't really help me now, or am I missing something ?

hoohoo

Appeal, stating the vehicle visited twice. Give details.

If they are stupid enough to not cancel, come back here for help with an an IAS appeal

M.A.G

I have appealed, this was the reply

Dear Mr MAG RE: Contractual Parking Charge Notice xxxxxxxxxxxx Thank you for your email. After consideration of the information provided by you, your dispute has been unsuccessful as the vehicle log has been checked and there is one entrance and one exit please provide the two receipts as proof of purchase for the day in question therefore the Contractual Parking Charge Notice still applies. As we have extensively investigated this Contractual Parking Charge Notice and provided you with the results of our investigation, no further investigation will be undertaken. You now have one of the following options available to you: 1. Pay the outstanding Parking Charge. Payment of your Contractual Parking Charge Notice can be made via the payment line: 0845 452 7777 or by sending a cheque or postal order to G24 Limited, PO Box 3320, Gerrards Cross, Buckinghamshire, SL9 8WT. 2. If you believe this decision is incorrect, you are entitled to appeal to the Independent Appeals Service (IAS). In order to appeal the IAS will need your parking charge number, your vehicle registration and the date the charge was originally issued. Appeals must be submitted to the IAS within 21 days of the date of this letter. Please visit IAS for full details. 3. If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may proceed with Court action against you. 4. Supply copies of your receipts for the day in question or your bank statement with your private details erased showing the transaction(s) on our client's site within 14 days. Please do not send in original documents as they will not be returned. Customer Services G24 Ltd To Pay your Parking Charge visit payyourcharge.co.uk or call our payment line on 0845 452 7777. DO NOT REPLY TO THIS EMAIL, if you wish to continue your appeal visit our appeals website at appealyourcharge.co.uk

The_Slithy_Tove

Tell them as you're not in the habit of being accused of lying, there will be an administration charge of £100 for providing the evidence they require.

Coupon-mad

Just ignore them now, don't pay and don't bother with IAS as people pointlessly lose then panic.

The_Deep

The_Slithy_Tove wrote: »

Tell them as you're not in the habit of being accused of lying, there will be an administration charge of £100 for providing the evidence they require.

I would suggest that you reduce that to £10. Asking for £100 is totally OTT, but a judge might see that asking for £10 was a genuine attempt to resolve the matter, albeit a "fine" for calling you a liar.

hoohoo

I would appeal to the IAS. Do not identify the driver, but include as much evidence as you can that there were 2 visits.

If the IAS reject your appeal we will know they are a kangaroo court.

The_Deep

I hope that they are reading this. Then, if they refuse the appeal we will know for certain that, given the massive amount of evidence about the unreliability of these cameras, and the frequency of these spurious claims , their decisions lack one iota of credibility.

We can then take the matter to the DfT, motoring organisations, the media, Trading Standards, and our MPs. We can even (perhaps) question the v.a.t. status of any PPCs who refuse to provide a v.a.t. invoice when requested.

They are slowly tightening the noose around their own necks.ldr

Guys_Dad

Is there, if fact, on;y 1 entrance and exit? could they have missed your middle exits and re-entry. On your appeal to the IAS, you need to ask them to verify just how the PPC checks the log. Do they check an actual picture or some stored info from their cameras reading the registration and using some OCR software.

At the same time, you need to write to the PPC asking for the basis of their charge - contractual charge for parking or liquidated damages.

Adapt post #2 from here https://forums.moneysavingexpert.com/discussion/5129399 . The purpose is for them to advise you which method they are using and therefore enabling you to frame your IAS appeal.

But get your IAS appeal ready to send, base it on the facts plus no GPEOL, and advise IAS if the PPC fails to answer your question.