Is it just me or is First Direct

Tango130

FD website caters for all of my banking needs, Post Office credit card website is less than useless!

guesswho2000

Halifax takes the crown from me for worst banking website! Nationwide best.

First Direct's website isn't great imho, but functional, however their iOS apps are great.

Ymmv, but there's my opinion, fwiw!

mgdavid

grumbler wrote: »

........I guess many like 'modern' Barclaycard online banking. Personally, I don't like it because of excessive clutteredness.

Did you mean Barclaycard - or Barclays Bank?
The bank is pretty good, I agree the 'card is pretty awful, I can never do what I want first time, I always forget that 'latest statement' wont give me all the recent transactions.

grumbler

In fact I typed 'Barclays' first, but then I realised that I actually meant Barclaycard and corrected my post as Barclays' banking is different in a good way (IMO). It's not as cluttered as Barclaycard's

robatwork

OK here is an example of why I don't like it. I don't like the lower case menus but I can live with that. However has nobody sense checked them?



¬ pay a bill or transfer
¬ view or stop
¬ standing orders
and direct debits

view or stop doesn't make sense.
and direct debits shouldn't be wrapped or should be indented.
If you click apply online most of the options come up as First Letter In Caps but not insurance or investment funds, but Sharedealing for example does.

No logic, and doesn't feel like anyone literate has had their hand far enough inserted into the website management process.

grumbler

robatwork wrote: »

¬ pay a bill or transfer
¬ view or stop
¬ standing orders
and direct debits

view or stop doesn't make sense.

I guess it's for the future payments that you could have set up earlier.

and direct debits shouldn't be wrapped or should be indented.

What do you mean? It's one item "standing orders and direct debits" - that's why "DDs" is indented.

Bloomberg

grumbler wrote: »

Have you ever seen Coop?
What features are you missing?

I guess many like 'modern' Barclaycard online banking. Personally, I don't like it because of excessive clutteredness.

The Barclaycard website and app are the daddy. Both are aesthetically pleasing, user friendly and very informative. Furthermore the Barclaycard website has a vast array of tools for managing and assessing your account.

Kendall80

My Barclays online banking is one of my worst experiences, closely followed by Tesco banking.


Santander and TSB are my most user friendly ones.

grumbler

Bloomberg wrote: »

The Barclaycard website and app are the daddy. Both are aesthetically pleasing, user friendly and very informative. Furthermore the Barclaycard website has a vast array of tools for managing and assessing your account.

As you quoted my post, I take this as arguing with me.

If so, unlike you, I just said that I didn't like it.
Unlike me, you present your opinion like a fact.

The fact remains that all this is a matter of personal taste and preferences. The functionality ("array of tools") is pretty much the same for the majority of banks/CCs and hardly changes after endless 'improvements' in the look of the websites. There isn't much to change really except the look.

robatwork

grumbler wrote: »

I guess it's for the future payments that you could have set up earlier.

That's my point. You have to guess.

What do you mean? It's one item "standing orders and direct debits" - that's why "DDs" is indented.

No - the direct debits should be further indented to show it belongs to the standing orders topic.

The whole menu structure just isn't professional. As mentioned in this thread, it's not aesthetically pleasing, and is functionally limited, as well as being illiterate.