DPD delivered my parcel next door, they said they have lost it.

Elvenesse

dadaros wrote: »

good obviation, it was my mother-in-law that was at home looking after my 2 little kids so she couldn't leave the house to pick it up.

note. i did not say at any point it was ok to deliver to a neighbour.

I've had the same situation occur before and after repeated attempts with regular customer services, I emailed the CEO's email address quoting:

The consumer contracts regulations state:
"The goods remain at the trader’s risk until they come into the physical possession of— (a)the consumer, or
(b)a person identified by the consumer to take possession of the goods."

It was the Distance Selling Regulations at the time and I got a full refund. It's up to GAME to deal with DPD, it's nothing to do with you once you've established that there's no way of getting your parcel from them.

[Deleted User]

Elvenesse wrote: »

I emailed the CEO's email address

Only do this as an absolute last resort.

I'd also ensure that any future deliveries expressly forbid parcels from being left with the thieving neighbours.

Elvenesse

Moneyineptitude wrote: »

Only do this as an absolute last resort.

Well, it was a last resort for me - there's only so many times you can email customer services! It might be worth mentioning to customer services that you'd rather not have to pass it on to the CEO.

shaun_from_Africa

I would suggest that you contact Game again and point out their own terms and conditions to them.

Special Deliveries
Orders shipped via courier require the customer's signature upon delivery and cannot be released by the driver without this.

dadaros

thanks everyone, i stated a few regulations to the game rep and hes currently talking to his manager then ringing me back in 10 minutes.

dadaros

the balls moving, GAME is talking to the carrier to find out what happened with the delivery.

shaun_from_Africa wrote: »

I would suggest that you contact Game again and point out their own terms and conditions to them.

i used this quote when things seemed to be slowing down. they said that is the couriers T&C and are contacting them now

they've had to ring me back 3-4 times now

dadaros

RESOLVED!!
they are sending me a replacement.
still leaves the fact that the other console is "somewhere".
ive said to GAME and DPD if they wish to take legal action against my neighbours they will have my full support.

thanks for all the help people, dont think i would of got anywhere without repeating the replies i got on the thread.

GREATLY appreciated :-)

Retrogamer

I just got one of the £300 PS4 deals from Game as well on Tuesday there. I feel pretty thankful now that it was delivered to my house after this thread.

Good to hear they're going to sort you out. Shame they dragged their heels.

dadaros

as a thank you ive made a freebie thread that hopefully helps someone
(give what you get, that's my motto lol)

"free Disney Infinity figures via o2" (cant post links, im new lol)

arcon5

I'm guessing my mentioned involving the police when you knocked on the door and the console is now at one of their friends house!

Great neighboughs