Boots deliver wrong cooker, we can't use it or they won't change it for correct one

smcaul

DRL are the company behind not only the Boots appliance site, but many others as well, such as Sainsburys etc. So in effect DRL actually supplied your product, it was just a Boots branded site you purchased from!

sarahg1969

jessbohmer wrote: »

We bought a fridge/freezer from Boots online a year ago. We had a phone call yesterday from a woman who said she was from Boots, trying to sell us appliance insurance. It was quite a pressure call, and while I was trying to think about it, she said"I can prove I am from Boots, and gave me my wife's Advantage Card number and the credit card number I used to buy the freezer!! She then asked for my bank details so she could set up a direct debit, I refused and that was the end of the call. I traced the number she rang from, and it was DRL Ltd office!
I am in the process of complaining to Boots, as I don't know why DRL should have the advantage card number and credit card details, when I thought we were dealing with Boots only, and do not like being misled in this way.

You weren't misled. Dd you read the T&Cs?

suehippo

Just to let you all know, my partner worked at DRL Limited for a short while. They have a team of permanent staff who look on forum posts and try and paint the company in a better light.

Azari

suehippo wrote: »

Just to let you all know, my partner worked at DRL Limited for a short while. They have a team of permanent staff who look on forum posts and try and paint the company in a better light.

I wonder if that's where fanky1701 came from.

His or her competence was just about on a par with that of a company who would deliver the wrong model of cooker.


(And they never returned to the site after posting on this thread.)

new2012

and what about the OP?

Did they manage to survive a week without a cooker or did they starve to death and that is why we never heard what happened?