MSE News: Virgin Media customers to be hit with 5.9% price rise from February

latecomer

I've missed or put off a couple of calls from the guy in rententions and he hasn't phoned for a few days. starting to get slightly nervous as I dont really want to have to explain to my 4 year old why all his recorded TV programs are no longer available

latecomer

Got the call from retentions and have agreed a deal. Couldn't get any cheaper than the previous offer but did manage to get Caller display added for free.

Deal is :

TV M
BB 50Mb
Phone - anytime calls with multi-talk 1000
Caller ID
6 months Netflix
£30 per month including line rental and includes price rise due next month. Asked about line rental saver but was told I couldn't have that as technically they have given me free line rental for the contract.

12 Month contract

Hope that helps someone else with their negotiations

phatbear

just got off of the phone with retentions and the best they could do was to not put the price up so sky here i come

Geordie_bear

phatbear wrote: »

just got off of the phone with retentions and the best they could do was to not put the price up so sky here i come

It's a classic bluff, they tried that with me don't worry they will phone back just pretend sky have offered 12 months half price & you're going with them! :beer:

teggs

i took the plunge and cancelled

ryan92

I went through with the cancellation too... was paying £59 for ;

120mb Broadband
Talk Weekends
TV XL (for a bedroom)

Already have Sky Family with Movies and 2 multiroom boxes for £40 and the odd pence. I know the speeds are going to be massively different but I've jumped to Sky Broadband for £9.99 a month plus £115 cashback.

Doing the maths that's £119.88 for the year so minus the cashback that's £4.88 for the year ; Just 40p a month for my talk weekends and unlimited broadband.... saving myself £58.60 with my package from Virgin cancelled

dave72nzl

Hi, I would like to give a massive thank you to the MSE forum.

I made a minor amendment to my contract with Virgin in April last year. At no stage was any mention made of a new contract. So when I went to cancel earlier this month they attempted to charge me a £160 early disconnection fee. Having been with them for 5 years I was very unimpressed.

Thanks to this forum and this thread, today I was able to cancel for free and got a £69 refund. I am totally stoked!!!!

Thank you all very much!

tasha42

I was wondering if people think I am not getting a good deal I have been with Virgin for nearly 10 years now and this is what we currently get

Premiere Collection
Talk Evening and Weekends
Calldispl
TV Size: X L
1 Added Set Top Box
TiVo
Broadband XL (Up To 60mb)

Currently £65.59 after price increase it be £73.59

I called yesterday at first spoke to a very rude man who said there was nothing he can do so I put the phone down tried again like Martin says :-). This time spoke to a much nicer lady who did say she could do the below.

£59.00 a month for the first 6 months but then it would go up to £67.59 after that :-(.

I don't think thats is very good I know I can get cheaper with BT and talk talk. Do I now cancel and hope some one from retentions calls us back? I would like to stay with virgin as I use my email address with them (which I am now moving all stuff to my free gmail) but also all my sons favourite films are recorded on our box.

Thank you

den169

I rang and cancelled mine last week.They gave me a deal 6 months back and told me it would be that price for 12 months there just liars.They just offered to credit my account the £4.69 a month for the rest of the contract but i said no cancel.I'll see what retentions come back with.

sujman

tasha42 wrote: »

I was wondering if people think I am not getting a good deal I have been with Virgin for nearly 10 years now and this is what we currently get

Premiere Collection
Talk Evening and Weekends
Calldispl
TV Size: X L
1 Added Set Top Box
TiVo
Broadband XL (Up To 60mb)

Currently £65.59 after price increase it be £73.59

I called yesterday at first spoke to a very rude man who said there was nothing he can do so I put the phone down tried again like Martin says :-). This time spoke to a much nicer lady who did say she could do the below.

£59.00 a month for the first 6 months but then it would go up to £67.59 after that :-(.

I don't think thats is very good I know I can get cheaper with BT and talk talk. Do I now cancel and hope some one from retentions calls us back? I would like to stay with virgin as I use my email address with them (which I am now moving all stuff to my free gmail) but also all my sons favourite films are recorded on our box.

Thank you

I get below currently for £59.99 (before price rise)

Talk Weekends
TV Size: XL
1 Additional V Box
V+ HD Monthly Fee
TiVo Monthly Fee
Broadband Size: XL (Up To 100mb)
Line rental

Yet to ring for a better price but last coupe years they've hardly moved and I couldn't get a better package from sky