We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
direct debit guarantee
babybaby1
Posts: 23 Forumite
Hi
Not sure if this belongs in here, but here goes. I have set up a DMP with stepchange and first payment taken, but the problems is that one of the creditors took the normal monthly payment from my bank account at TSB, I have got a basic bank account with another bank which income has been paid into. I was at the maximum od with TSB and this is part of the DMP, but they allowed this payment to go through now rocking up the unathorised part of it. I have written to the creditor that took the payment about this and cancelled the DD, Do I also need to write to the bank to get them to reverse the transaction or shoud the creditor do this themselves?:)
Thank you
Not sure if this belongs in here, but here goes. I have set up a DMP with stepchange and first payment taken, but the problems is that one of the creditors took the normal monthly payment from my bank account at TSB, I have got a basic bank account with another bank which income has been paid into. I was at the maximum od with TSB and this is part of the DMP, but they allowed this payment to go through now rocking up the unathorised part of it. I have written to the creditor that took the payment about this and cancelled the DD, Do I also need to write to the bank to get them to reverse the transaction or shoud the creditor do this themselves?:)
Thank you
facing the music at last 
0
Comments
-
If you have cancelled your authority for a creditor to take regular payments from your debit card then you may be able to ask TSB to reclaim the payment.
Give their Debit Card Disputes team on 0345 835 7926 and they may be to help.
If the payment that shouldn't have gone through is another direct debit, then call TSB on 03459 758 758.0 -
If it is a DD then call TSB and ask them to do a DD indemnity claim
DBI’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
You don't have to be the best -
Just be better than you were yesterday.0 -
Thank you. sending them a letter today :-)facing the music at last0
-
-
Thank you. sending them a letter today :-)
No need to write, it will take a 5 minute phone call
DBI’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
You don't have to be the best -
Just be better than you were yesterday.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards