Big Winter Switch to E.ON - Application approved but no email from E.ON to say so?

Former_E.ON_Company_Representative:_Malc

soba wrote: »

All sorted, Malc. The points were there as you said, so my mistake. Thanks for your help:)

Glad all sorted soba and thanks for letting me know.

Malc

Former_E.ON_Company_Representative:_Malc

cathh70 wrote: »

I posted the following on another thread but didn't get a direct response there, so will try again.

As a current Eon customer, I received an acknowledgement from Eon that my switch was made within days of applying in early November. However my CEC account still says switch is still in progress. How do I get this side of the transfer to complete?

The Eon email came to me on 11th November saying "We're really pleased you've found the tariff that's best for you and it's great that we'll continue to be your energy supplier." and
"Here's a quick reminder of the tariff you've chosen.
Your tariff details
About your electricity tariff
Supplier E.ON (E.ON Energy Solutions Ltd)
Tariff name E.ON MSE Fixed 1 Year Collective Switch"

So when does the MSE part get tied up. Malc, can you confirm what the process is? Most of the other queries seem to be about delays before the acceptance by Eon.

Sorry cathh70 but this isn't something I can advise about. We weren't involved with the MSE/CEC part of the Collective Switch. We took over once we received the application from the CEC.

I can talk about the switch from our end though and, from what you've posted, all looks ok and you're now on the MSE Collective Tariff.

MSE Dan L has been advising about the switch from the CEC end on a couple of threads. Maybe have a chat to him. See if he can help. Here's a link.

http://forums.moneysavingexpert.com/member.php?u=2291694

Sorry I can't help personally cathh70 but hope Dan's able to sort this out.

Malc