Baby steps to mortgage freedom for beanielou.

beanielou

Of those of you who have offered to help, anyone good at condensing? 
Thanks

Sun_Addict

Put it on a Word document and use the word count. You need to be brief and to the point. It will be a member of his private office who deals with it, although they might bring it to his attention if they feel the necessity. I’m pretty good at condensing so could help. 

milann

‘I have been with Motabilitymany years and have never encountered such terrible service. I am unable to travel which has left me angry, upset and vulnerable.’  Not sure how condense you want or what you need to include…..

Suffolk_lass

This page has the contact details for BoJo, number 10 and his twitter account. Personally, I would email him and tweet motability. Your email can set out all the problems or you could attach this as a diary of events and failures in a document to accompany a much shorter, sharper complaint. 

And this page has Andrew Miller's email address - I would copy the email to him.

Alternatively write to a National Newspaper's troubleshooter. They might expect you to have contacted Motability again so they know how bad it is (giving them a chance to fail before it goes in a paper)

jwil

I'm fairly good at condensing if you need help.

beanielou

Suffolk_lass said:

This page has the contact details for BoJo, number 10 and his twitter account. Personally, I would email him and tweet motability. Your email can set out all the problems or you could attach this as a diary of events and failures in a document to accompany a much shorter, sharper complaint. 

And this page has Andrew Miller's email address - I would copy the email to him.

Alternatively write to a National Newspaper's troubleshooter. They might expect you to have contacted Motability again so they know how bad it is (giving them a chance to fail before it goes in a paper)

I have spoken to Motability operations on 5 occassions in the last 9 working days to no avail

RosaBernicia

Word count is a good tip.  Also, you could include a timeline of the issues and your contact attempts as an annex. 

I like the troubleshooter idea too.  The Guardian consumer champion info is below. 

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions

Suffolk_lass

beanielou said:

Suffolk_lass said:

This page has the contact details for BoJo, number 10 and his twitter account. Personally, I would email him and tweet motability. Your email can set out all the problems or you could attach this as a diary of events and failures in a document to accompany a much shorter, sharper complaint. 

And this page has Andrew Miller's email address - I would copy the email to him.

Alternatively write to a National Newspaper's troubleshooter. They might expect you to have contacted Motability again so they know how bad it is (giving them a chance to fail before it goes in a paper)

I have spoken to Motability operations on 5 occassions in the last 9 working days to no avail

That is why you need to escalate it to the CEO, Andrew Miller. Also BoJo won't want his involvement with a disability champion that is failing to deliver properly to its customers, to impact his ratings in the press

beanielou

Suffolk_lass said:

beanielou said:

Suffolk_lass said:

This page has the contact details for BoJo, number 10 and his twitter account. Personally, I would email him and tweet motability. Your email can set out all the problems or you could attach this as a diary of events and failures in a document to accompany a much shorter, sharper complaint. 

And this page has Andrew Miller's email address - I would copy the email to him.

Alternatively write to a National Newspaper's troubleshooter. They might expect you to have contacted Motability again so they know how bad it is (giving them a chance to fail before it goes in a paper)

I have spoken to Motability operations on 5 occassions in the last 9 working days to no avail

That is why you need to escalate it to the CEO, Andrew Miller. Also BoJo won't want his involvement with a disability champion that is failing to deliver properly to its customers, to impact his ratings in the press

Done.
I have sent a shorter email to BoJo & a longer slightly more detailed one to Andrew Miller.
I have emphasised that I have been driving an unsafe car for months & how this latest instalment is affecing my mental health & well being & ability to live my life as I would like due to not being provided with a small accessible automatic.

Thanks so much to you @Suf@Suffolk_lass & everyone else for their support.

Suffolk_lass

Well done. Really well done. I am not underestimating how much you have to steel yourself to send emails like that. I hate things like that but I make myself do it, because companies should not be allowed to hide behind a veneer of caring when it is all about them rather than their customers. 

I bet it felt really good, banging those emails off to them. I am sure they will respond.

And you have the national newspapers or local news TV people left to escalate to if you need to name and shame if you don't get satisfaction.