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S2 failed after 18 months, Tesco mobile claim it's screen damage
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Happy chappy0
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This is the thread on the Tesco Mobile Facebook page:
https://www.facebook.com/tescomobile/posts/612951508827938Happy chappy0 -
Do you know what you want?
If you want the phone repaired by Tesco, send them a LBA. You have the report. They don't have a leg to stand on.
If you send the phone to Samsung and they confirm that it's a fault, why do you need Tesco? Samsung will repair it under their 2-years' warranty.0 -
[QUOTE=tomstickland;67019988
My understanding is that this should be covered by the sale of goods act (SOGA) anyway.[/QUOTE]
Soga is the vendor you claim under that against the vendor supported by an engineers report .
Samsung may well reject due to screen damage its part of the check list .
But send the report in with the phone gives you a better chance .0 -
Grumbler is correct - I just registered my product on the Samsung cyber portal and it shows as having a 24 month warranty. Why didn't Tesco tell me this?
I will see what the Samsung service centre say.Happy chappy0 -
The service centre say "it has been repaired and is ready for collection". It took them 1.5 days!Happy chappy0
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You have a 2 year warrantee with Samsung grab your receipt pop it into a carphone warehouse and they can send it away. Samsung will either replace it for you or agree with tesco at which point there is no rebuttal really0
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You have a 2 year warrantee with Samsung grab your receipt pop it into a carphone warehouse and they can send it away. Samsung will either replace it for you or agree with tesco at which point there is no rebuttal really
I am having an issue with my S3 where the screen comes on but I cannot swipe on the screen, i.e. cant use my touchscreen.
I was going to ring affordable mobiles as they are who I got the contract with but the warranty with them was for ony 12 months where as I have had my phone for 18 months now.
I was hoping there was a simple fix or how would I go about sending it back to SamsungBlessed on 18th February 2014 at 0814 with little Sarah xxx0 -
I am having an issue with my S3 where the screen comes on but I cannot swipe on the screen, i.e. cant use my touchscreen.
I was going to ring affordable mobiles as they are who I got the contract with but the warranty with them was for ony 12 months where as I have had my phone for 18 months now.
I was hoping there was a simple fix or how would I go about sending it back to Samsung
Power off . Hold down Home button and Vol Up and Power .
Release at first splash screen .
Choose Wipe Data factory reset .0
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