S2 failed after 18 months, Tesco mobile claim it's screen damage

JJ_Egan

grumbler wrote: »

It's not very clear actually:
http://www.tescomobile.com/about-us/mobile-phone-returns-policy

Any? Even if it, say, is damaged from inside by some other failed component?

Based upon the OP.
Said that it was not covered because it was screen damage.

Key here is cost of an engineers report on the problem compared to cost of a used S2 or cost of independent repair .

grumbler

JJ_Egan wrote: »

Based upon the OP.
Said that it was not covered because it was screen damage.

All repair services are notorious for trying to pull a fast one and fob you off. Not everything they say is necessarily true/correct.

Key here is cost of an engineers report on the problem compared to cost of a used S2 or cost of independent repair .

Yes, but if they fob you off because of the alleged screen damage, and then you can prove that it wasn't a user-inflicted damage, you can claim the cost of the report from Tesco.
I don't know how difficult it is to get the report, but if it's not very hard, I'd do this on principle.

Silk

tomstickland wrote: »

I accept that it is possible that the overheating was caused by a faulty screen. Would it be reasonable of them to charge for fixing this.

I would say it's the other way round, it's probable the overheating caused the damage to the screen.

fb1969

I've just watched last night's (30 Oct) Watchdog on iPlayer and they trailered a feature on overheating Samsungs on next week's programme. It may be worth you watching.

tomstickland

I sent it to another repair centre and their response is
"Battery and Power IC. is Faulty for this repair we charge .£24.99 for the Battery and £39.99p for the Power Flex"

JJ_Egan

tomstickland wrote: »

I sent it to another repair centre and their response is
"Battery and Power IC. is Faulty for this repair we charge .£24.99 for the Battery and £39.99p for the Power Flex"

Power IC i think that's the bit one up from the USB connection .

mambo69

what repair centre did you use? we have a dead S2 as well

System

My S2 went through two batteries. I got OEMs from Amazon both times for < £5. I know people above disagreed but this is a classic S2 battery issue symptom. If it were me I would actually source a decent priced OEM battery first and change that. It seems to much of a coincidence that the power IC is faulty at the same time as a common S2 issue.

kittykat17

fb1969 wrote: »

I've just watched last night's (30 Oct) Watchdog on iPlayer and they trailered a feature on overheating Samsungs on next week's programme. It may be worth you watching.

This was referring to the Galaxy S4 which can, apparently, overheat. If your's does overheat firstly speak to your network or Samsung who will replace it as it is a known issue. Also, ask if they'll replace the charger too - better to be safe than sorry!


Mind you, I've only spoken to 3 people about this issue (2 of them straight after Watchdog finished) so don't think too many S4's are affected.

tomstickland

Walcott wrote: »

I know people above disagreed but this is a classic S2 battery issue symptom. If it were me I would actually source a decent priced OEM battery first and change that.

It's not a battery issue. It's the power regulator chip. It no longer functions with the original battery, a replacement battery or a USB power supply plugged in.

I've decided to send the phone to a Samsung approved repair centre. No one at Tesco mobile seemed to be able to tell me what would happen if Samsung said it was power IC and Tesco mobile said it was screen damage.

My understanding is that this should be covered by the sale of goods act (SOGA) anyway.